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Boots Guernsey St Peter Port

47-49 High Street, Guernsey, GY1 2JT

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Accessibility Guide

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Introduction

Public Transport and Parking

  • There is not a bus stop within approx. 150m of the store.
  • There are no parking facilities available at this store.

Approach (High Street)

  • There is an easy ramp/slope on the approach to the store.

Outside Access (High Street - Ramped Entrance)

  • This information is for the entrance located on High Street.
  • There is step free access at this entrance.
  • There is a ramp/slope to access this entrance.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a small lip on the threshold of the entrance.
  • There is a clearly signed list of store services available at/near this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The door opening is 140cm wide.

Outside Access (High Street - Stepped Entrance)

  • This information is for the entrance located on High Street.
  • There is a/are step(s) to access this entrance.
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s) to access the store.
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (between 2cm - 10cm).
  • There are not handrails at the step(s).
  • There is not a portable ramp available to overcome the step(s).
  • There is not an intercom/bell available at the bottom of the step(s) to help gain assistance.
  • There is a clearly signed list of store services available at/near this entrance.
  • The main door(s) open(s) both ways (push and pull).
  • The door(s) is/are double.
  • The door(s) is/are heavy.
  • The door opening is 160cm wide.
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 180cm.

Approach (North Pier)

  • There is an easy ramp/slope on the approach to the store.
  • There is/are 10+ medium height step(s) on the approach to the store.
  • Handrails are available on both sides going up.

Outside Access (North Pier)

  • This information is for the entrance located on North Pier.
  • There is a/are step(s) to access this entrance.
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s) to access the store.
  • The step(s) is not/are not clearly marked.
  • The step(s) is/are shallow (between 2cm - 10cm).
  • There are not handrails at the step(s).
  • There is not a portable ramp available to overcome the step(s).
  • There is not an intercom/bell available at the bottom of the step(s) to help gain assistance.
  • There is a clearly signed list of store services available at/near this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double.
  • The door(s) is/are heavy.
  • The door opening is 110cm wide.
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 110cm.

Inside Access

  • There is step free access throughout the store.
  • The majority of aisles are clear of obstructions.
  • The majority of aisles have a clear width of 100cm.
  • This store does play background music.
  • There is a premium beauty counter / consultant available within the store.
  • There is a clipboard available within the store.
  • A portable hearing assistance system is available to use throughout the store.
  • There is an order & collect service within the store.
  • Customers can obtain order & collect items from the photo counter.
  • The lighting levels throughout the majority of the store are good.

Other Floors

  • Clear overhead/bold signage is not available for the stairs.
  • The floors which are accessible by stairs are LG-G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (between 11cm - 17cm).
  • There are handrails at the steps.
  • The handrails are on both sides going up.
  • There is a landing.

Lift

  • The lift is located at the rear of the store.
  • The lift is 15m (16yd 1ft) from the High Street - ramped entrance.
  • Clear overhead/bold signage is available for the lift going up and down.
  • There is a clear accessible route to the lift from the entrance.
  • There is step free access to the lift from the entrance.
  • The floors which are accessible by this lift are LG-G-1.
  • The lift is a standard lift.
  • A Boots colleague does not need to be notified for use of the lift.
  • The clear door width is 110cm.
  • The dimensions of the lift are 165cm x 140cm.
  • There is a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The lift controls are between 90cm - 110cm high.
  • The lift controls have tactile markings.
  • The lift controls have Braille markings.
  • The lighting levels within the lift are good.

Pharmacy

  • The pharmacy area is located on the lower ground floor.
  • Clear overhead/bold signage is available for the pharmacy.
  • There are separate counters available for prescriptions and medicines.
  • The nearest pharmacy counter is 3m from the lift.
  • There is a clear accessible route to the counter(s) from the entrance.
  • There is step free access to the counter(s) from the entrance.
  • This is via lift.
  • The height of the prescriptions counter is high (111cm or above).
  • The height of the medicines counter is medium height (between 77cm - 110cm).
  • There is sufficient space to write or sign documents on the counter(s).
  • There is not a low section of the counter(s) (76cm or below) available.
  • There is a waiting room/area available.
  • There is a/are chair(s) available.
  • There is a chair with armrests available on both sides.
  • No chairs are permanently fixed.

Consultation Room (Pharmacy)

  • The pharmacy has 1 consultation room(s) available.
  • The consultation room is 5m from the medicines counter.
  • Clear overhead/bold signage is not available for the consultation room.
  • There is a clear accessible route to the consultation room from the counter.
  • There are steps leading to the consultation room.
  • There is a/are door(s) leading into the consultation room.
  • There is written signage on or near the door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door(s) is/are light.
  • The clear door width is 70cm.
  • There is not room for a wheelchair user to manoeuvre within the consultation room.
  • There is a sink.
  • There is a/are chair(s) available.
  • There is a chair with armrests available on both sides.
  • The lighting levels within the consultation room are good.
  • The consultation room is fully enclosed.

Step(s) (Consultation Room - Pharmacy)

  • There is/are 4 step(s) located opposite the lift, leading to the consultation room.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (between 11cm - 17cm).
  • There are handrails at the step(s).
  • The handrails are on both sides going up.
  • There is not a portable ramp available to overcome the step(s).
  • There is not an intercom/bell available to help gain assistance.

Opticians

  • The opticians is located on the lower ground floor.
  • Clear overhead/bold signage is available for the opticians.
  • The counter is 7m from the lift.
  • There is a clear accessible route to the counter from the entrance.
  • There is step free access to the counter from the entrance.
  • This is via lift.
  • The counter height is high (111cm or above) (highest point).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • There is a waiting room/area available.
  • There is a/are chair(s) available.
  • There is a chair with armrests available on both sides.
  • No chairs are permanently fixed.
  • There is a low consultation desk (76cm or below) available within the opticians area.
  • There is clear manoeuvring space between consultation desks.

Consultation Room (Opticians)

  • The opticians has 2 consultation room(s) available.
  • The consultation room surveyed was Consultation Room 1.
  • The consultation room is 2m from the opticians counter.
  • Clear overhead/bold signage is not available for the consultation room.
  • There is a clear accessible route to the consultation room from the counter.
  • There is step free access to the consultation room from the counter.
  • There is a/are door(s) leading into the consultation room.
  • There is written signage on or near the door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door(s) is/are light.
  • The clear door width is 85cm.
  • There is not room for a wheelchair user to manoeuvre within the consultation room.
  • There is a sink.
  • There is a/are chair(s) available.
  • There is a chair with armrests available on both sides.
  • The lighting levels within the consultation room are good.
  • The consultation room is fully enclosed.

Photo

  • Photo is located on the first floor.
  • Clear overhead/bold signage is available for the photo area.
  • The nearest counter/touchscreen is 16m from the lift.
  • There is a clear accessible route to the counter/touchscreen from the entrance.
  • There is step free access to the counter/touchscreen from the entrance.
  • This is via lift.
  • Photo shares the cashiers desk.
  • There is a self-service touchscreen available.
  • There is not a low self-service touchscreen available within 115cm from the floor (top of the screen).
  • A Boots colleague is available to provide assistance with using the touchscreen.

Accessible Toilet

  • There is not an accessible toilet available within this store.

Standard Toilets

  • Standard toilets are not available within this store.

Additional Information

  • Colleagues do receive diversity and inclusion awareness training.
  • Colleagues do receive health and safety training.
  • Braille, large text and audio patient information leaflets are available to order.
  • The store has a free prescription collection and home delivery service available.
  • Appointments for the pharmacy services can be made online.
  • If the store has an opticians or hearingcare service then appointments for each can be made online.
  • Colleagues are available with an iPad to support access to Boots.com and BootswebMD.