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British Airways Terrace Lounge

Jersey Airport, St Peter, Jersey, JE1 1BY

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Access Guide

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Getting Help and Assistance

  • Special Assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located the grass verge at the end of the Departures Terminal.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact the Special Assistance desk in the Departures Lounge.
  • For passengers requiring Special Assistance, please let your airline know of your particular needs at least 48 hours before you travel. They will then make arrangements to ensure your requirements are met.
    If you are planning on travelling with your own electric wheelchair, please advise your airline in advance.
    Please check in at least 90 minutes before the stated time of departure.
  • For Blue Badge bay users wishing to take their Blue Badge with them when travelling abroad, contact the Customer Relations desk to obtain a temporary parking permit to display in the car.
  • For passengers with particular needs in relation to autism, dementia or other particular mental health needs, please contact the Customer Relations team by e-mail at least 48 hours before travel, specifying particular requirements. They will then endeavour to meet your needs.

Getting Here

  • By Road View
    • The airport is located near St Peters, west of St Helier the capital.
      From St Helier head northwest on the A2 Victoria Avenue.
      After 2.5 km the road turns slightly left and becomes the A1 La Route de la Haule.
      After 850m at the roundabout, take the second exit onto A12 La Route de Beaumont, signposted St Peter and St Ouen.
      After 1.7 km, at the roundabout, take the first exit onto B36 L'Avenue de la Reine Elizabeth II, signposted Red Houses.
      Continue 1.2 km to the next roundabout.
      Take the second exit and enter the airport.
    • There is a drop off/pick up zone for all passengers on the service road, the "Pit Stop", just before the Departures Terminal on the left. Parking is free for 10 minutes to allow time to drop off or pick up passengers.
      There is a second Express Drop Off zone directly outside the Departures Terminal main entrance. Stopping is only permitted to allow passengers to be dropped off.
      The Long Stay Car Park is opposite the Departures Terminal Building. Blue Badge parking is available in this car park.
      The Arrivals Car Park is outside the Arrivals Terminal and is a short stay car park. Blue Badge parking is available in this car park.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • LibertyBus operate a frequent direct bus service (route 15) between Liberation Station in St Helier and the airport. The journey takes approximately 30 minutes.
      Buses drop off outside the Departures Terminal entrances and pick up at the bus stop outside the Arrivals Terminal.
      Other services that also stop at/near the airport including route 9 between Greve de Lecq and St Helier and route 22 between L'Etacq and St Helier.
    • For more information on Jersey Bus Services please click here (opens new tab).

Entrance (British Airways Terrace Lounge Entrance)

  • Entrance View
    • This information is for the entrance located between gates 2 and 3.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 86cm.

Eating and Drinking

  • The following information is for the café/bar.
  • The café/bar is located to the right as you enter through the Departure Gates entrance, on the right between Gates 2 and 3.
  • There is step-free access to the café/bar.
  • There is a/are single, heavy manual door(s) to access this area.
  • Full table service is not available.
  • Food and/or drinks are not ordered from the service counter.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the café/bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is carpet and tiles.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 4m from the entrance/opening.
  • The nearest table is approximately 1m from the till/counter.
  • The distance between the floor and the lowest table is 53cm.
  • The distance between the floor and the highest table is 106cm.
  • Plastic/takeaway cups are not available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are not clearly written.
  • Menus are not presented in contrasting colours.
  • The type of food served here is refreshments.
  • The lighting levels are good.
  • Comments View
    • The height of the reception desk is 132cm.
    • There is a lowered section on the desk. The height of the lowered section is 89cm.
    • The lounge is self-service, but staff are available to assist passengers.
    • The lounge is available to non-BA passengers by means of a pre-bookable fee.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located adjacent to Gate 12.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right as you enter the lounge.
    • The female and male toilets are approximately 10m (10yd 2ft) from the lounge entrance.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.