Skip to main content

Buchanan Galleries

220 Buchanan Street, Glasgow, G1 2FF

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.


About this venue

Buchanan Galleries shopping centre is in the middle of Glasgow city centre, a city recognised as one of the top retail destinations in the UK. We're home to John Lewis in Glasgow, and have over 80 of the best retail names under our roof, from retail giants to small independents.

Access Guide

Show Easy Read

Opening Times

  • Monday 09:00 - 19:00.
  • Tuesday 09:00 - 19:00.
  • Wednesday 09:00 - 19:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 19:00.
  • Saturday 09:00 - 19:00.
  • Sunday 10:00 - 18:00.
  • Comments View
    • The centre doors open 08.30 Monday-Saturday and 09.30 Sunday.

Location

  • The nearest National Rail station is Queen Street.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Buchanan Street.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located adjacent to the centre, off Killermont Street.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 365cm x 505cm (11ft 12in x 16ft 7in).
    • The nearest designated bay is 6m (6yd 1ft) from the car park entrance.
    • The furthest designated bay is 28m (30yd 1ft) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.
  • Comments View
    • There is Blue Badge parking on all levels.
    • There is a combined total of 88 Blue Badge bays available.

Outside Access (Buchanan Street Entrance)

  • This information is for the entrance located on Buchanan Street.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 136cm (4ft 6in) wide.
  • Comments View
    • This entrance gives access to lower ground level.
    • There is a range of between 1-10 medium steps with a centre handrail between Buchanan Street and the pavement in front of the centre.
    • Level access is from the pavement on the left as you face the centre.
    • There are a further 6 sets of double manual doors at this entrance.

Outside Access (Sauchiehall Street Entrance)

  • This information is for the entrance located on Sauchiehall Street.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 118cm (3ft 10in) wide.
  • Comments View
    • There are 2 sets of automatic doors and a further 6 sets of double manual doors at this entrance.
    • This entrance gives access to ground floor level.
    • There is a moderate slope leading from this entrance to 1st floor level.

Outside Access (Car Park Entrance)

  • This information is for the entrance located on the bridge leading from the car park.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are permanently held open.
  • The door opening is 157cm (5ft 2in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are double width.
    • The door(s) is / are permanently held open.
    • The door opening is 170cm (5ft 7in) wide.

Level Change (Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on the bridge leading from the car park.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does not have handrails.

Reception (Information)

  • There is level access to reception from the entrance.
  • This is by lift.
  • The reception desk is medium height (77cm - 109cm).
  • The desk has a low (76cm or lower) section.
  • The desk is generally staffed.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • There is sufficient space to write or sign documents on the desk.
  • Comments View
    • The information desk is on the 1st floor.
    • The information desk is 34m from the ground-first floor lift.
    • The information desk is 38m from the car park entrance.
    • The information desk is 100m from the scenic lifts.

Inside Access

  • There is not level access to the service.
  • This venue does play background music.
  • Music is played throughout the centre.
  • The lighting levels are bright.
  • Motorised scooters are allowed in public parts of the venue.
  • The type of flooring in walkways and corridors is tiles.
  • Comments View
    • There are various easy/moderate slopes throughout the malls.
    • Security staff are willing to aid customers that require assistance.

Other Floors (Ground-First Floor)

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG-G-1-2.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are bright.

Lift (Ground-First Floor)

  • There is a lift for public use.
  • The lift is located at the north end of the ground and 1st floor malls.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 105m (114yd 2ft) from the Sauchiehall Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 194cm x 174cm (6ft 4in x 5ft 9in).
  • The clear door width is 110cm (3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • On the first floor this lift is located to the left at the top of the car park entrance slope.

Lift (Scenic Lifts)

  • There is a lift for public use.
  • The lift is located to the left inside the Buchanan Street entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2.
  • The lift is 5m (5yd 1ft) from the Buchanan Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 197cm x 175cm (6ft 6in x 5ft 9in).
  • The clear door width is 109cm (3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is low.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Food Hall

  • The second floor food court has level access via the lift to Burger King.
  • The self service counters are of medium height.
  • The table heights are, 69cm, 71cm and 73cm.
  • Tables and chairs are not fixed.
  • Plastic cups, cutlery and straws are available on request.
  • There are many further food outlets throughout the shopping centre including various sit-in and takeaway stalls, Starbucks, Caffe Nero and the upper balcony cafe in John Lewis.
  • The lower ground floor Buchanan Street entrance provides level access to Costa, Fuel Juice Bar, Mr Pretzels and Millie's Cookies.

Other Floors (Car Park)

  • Steps View
    • The floors which are accessible by stairs are 2-10.
    • There are 15+ steps between floors.
    • The lighting levels are bright.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • The top and bottom steps only are clearly marked.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located next to the car park stairwell.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1-10.
  • The lift is 60m (65yd 1ft) from the car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 180cm x 169cm (5ft 11in x 5ft 7in).
  • The clear door width is 110cm (3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 120cm from the floor.
  • They are between 100cm and 130cm from the floor.
  • The lighting level in the lift is low.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.

Accessible Toilet (Car Park)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 37m (40yd 1ft) from the car park lift.
    • This accessible toilet is located on car park level 2.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 142cm x 206cm (4ft 8in x 6ft 9in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s) (Car Park)

Accessible Toilet (Ground Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 100m (109yd 1ft) from the Sauchiehall Street entrance.
    • This accessible toilet is located on the ground floor mall.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from any member of security.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 143cm x 240cm (4ft 8in x 7ft 10in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is fair.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are bright.

Accessible Toilet (First Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 6m (6yd 1ft) from the the ground-1st floor lift.
    • This accessible toilet is located on the 1st floor opposite the information desk.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from any member of security.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 136cm x 238cm (4ft 6in x 7ft 10in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 68cm (2ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 76cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is fair.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are bright.

Accessible Toilet (Second Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the scenic lifts.
    • This accessible toilet is located off the food hall on level 2.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 170cm x 205cm (5ft 7in x 6ft 9in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 79cm (2ft 7in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There are 2 similar accessible toilets here.
    • There is a push pad operated automatic door leading into the accessible toilet area, and a further automatic door to the baby change room.

Standard Toilet(s) (Second Floor)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located off the food hall on level 2.
    • The female and male toilets are approximately 13m (14yd 8in) from the scenic lifts.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the 2nd floor accessible toilets.
    • The height of the baby change table once extended is 92cm (3ft).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There are push pad operated doors to the baby changing facilities where there is also a further standard toilet.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • Water bowls for assistance dogs are available.
  • A member of staff trained in BSL skills is not generally on duty.