Skip to main content

Bury St Edmunds Out of Hours Service

West Suffolk Hospital, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • The Out of Hours Service is located on the ground floor of West Suffolk Hospital.

Opening Times

  • Monday 18:30 - 00:00.
  • Tuesday 18:30 - 00:00.
  • Wednesday 18:30 - 00:00.
  • Thursday 18:30 - 00:00.
  • Friday 18:30 - 00:00.
  • Saturday 09:00 - 00:00.
  • Sunday 09:00 - 00:00.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Bury St Edmunds.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Bury St Edmunds.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 245cm x 500cm (8ft 0in x 16ft 5in).
    • The nearest designated bay is 14m (15yd) from the main hospital entrance.
    • The furthest designated bay is 43m (47yd) from the main hospital entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does have tactile paving.
    • The patron does have to cross a road.
    • The road is generally busy.
    • The car park does not have a height restriction barrier.
    • There is a designated drop off point.
    • The drop off point is located outside the main entrance.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.

Outside Access (Main Hospital Entrance)

  • This information is for the entrance located at the front of the hospital.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 144cm (4ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 174cm (5ft 9in) wide.

Reception

  • The desk is 2m (6ft 7in) from the main entrance .
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • The desk is generally staffed.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use system.
  • There is not a touch screen.
  • There is not a prescription box.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Outside Access (Out of Hours Service)

  • This information is for the entrance located on the ground floor of the hospital.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 154cm (5ft 1in) wide.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Customers cannot charge scooters or wheelchairs at the venue.
  • Route finding signage is available.
  • No Braille signage is available.
  • No tactile signage is available.
  • The type of flooring in walkways and corridors is non slip.
  • Lighting levels are medium.

Waiting Room / Area (Adults)

  • There is a waiting room / area.
  • The waiting room / area is 5m (16ft 5in) from the entrance .
  • There is level access into the waiting room / area.
  • There are not doors into the waiting room / area.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The room does not have background music playing.
  • Information is available in large print on request and different languages.
  • Information in other languages and formats is available on request.
  • There is a television.
  • Vending machines are not available.
  • There is not a children's play area.
  • There is space for an assistance dog to rest.
  • Lighting levels are medium.

Waiting Room / Area (Children)

  • There is a waiting room / area.
  • The waiting room / area is 8m (26ft 3in) from the entrance .
  • There is level access into the waiting room / area.
  • There are doors into the waiting room / area.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The room does not have background music playing.
  • Information is available in large print on request and different languages.
  • Information in other languages and formats is available on request.
  • There is not a television.
  • Vending machines are not available.
  • There is a children's play area.
  • There is space for an assistance dog to rest.
  • Lighting levels are medium.

Consultation / Treatment Room

  • There are 11 consultation/treatment rooms available.
  • The room surveyed was Consulting Room.
  • The consultation / treatment room is 3m (9ft 10in) from the entrance .
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 120cm (3ft 11in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • All chairs with armrests available.
  • A hoist is not available.
  • The room does not have background music playing.
  • Lighting levels are medium.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info