Access Guide
Introduction
- Services / facilities within the building include a small zoo and conservatory, function hire room, gallery, ornamental gardens and gift shop.
- Services / facilities within the grounds include a cafe, country park, sensory garden, play areas, nature trails, sports facilities and golf club.
- Related link Calderglen Country Park.
- Https://www.accessable.co.uk/north-lanarkshire-council/access-guides/calderglen-country-park
- Related link Courtyard Café.
- Https://www.accessable.co.uk/north-lanarkshire-council/access-guides/courtyard-cafe
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is East Kilbride.
Opening Times (April to October)
- Monday 10:00 - 17:30.
- Tuesday 10:00 - 17:30.
- Wednesday 10:00 - 17:30.
- Thursday 10:00 - 17:30.
- Friday 10:00 - 17:30.
- Saturday 10:00 - 17:30.
- Sunday 10:00 - 17:30.
Opening Times (November to March)
- Monday 10:00 - 16:00.
- Tuesday 10:00 - 16:00.
- Wednesday 10:00 - 16:00.
- Thursday 10:00 - 16:00.
- Friday 10:00 - 16:00.
- Saturday 10:00 - 16:00.
- Sunday 10:00 - 16:00.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 5 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 520cm (11ft 10in x 17ft 1in).
- The nearest Blue Badge bay is 37m (40yd 1ft) from the main entrance.
- The furthest Blue Badge bay is 53m (57yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There are further designated Blue Badge parking bays throughout the car park.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 90cm (2ft 11in).
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Second set of doors
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- There is a small raised threshold in the doorway.
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Comments
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- The door on the left is for entry with the one on the right used as an exit.
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located to the right as you face the entrance.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 7 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
- The ramp/slope does bypass the step(s).
Outside Access (Outdoor Entrance)
- This information is for the entrance located to the rear of the building.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 80cm (2ft 7in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 82cm (2ft 8in).
Level Change (Outdoor Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Outside Access (Alternative Gallery Entrance)
- This information is for the entrance located at the rear of the baronial Torrance House building, past the courtyard.
- There is not level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 82cm (2ft 8in).
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Comments
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- This door must be opened from inside using a push bar.
Level Change (Alternative Gallery Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located on the path leading to the entrance.
Outside Access (Gallery Entrance)
- This information is for the entrance located to the rear of the courtyard.
- There is not level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 102cm (3ft 4in).
Level Change (Gallery Entrance)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading up to and beyond the entrance.
- There is/are 7 step(s) to the area/service.
- The step(s) is/are medium height (11cm - 17cm).
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Comments
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- The 3 external steps are clearly marked but do not have handrails.
- The 4 internal steps are not clearly marked but offer handrails on both sides.
Reception
- The desk/counter is 10m (10yd 2ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are bright.
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are bright.
Level Change (Inside Access)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in the conservatory.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
Parks and Gardens
- The park or garden does have footpaths.
- The path(s) has a / have tarmac and concrete surface(s).
- The majority of the path(s) is / are wide enough for wheelchair users.
- There are moderate and slight slopes on the paths.
- There are some bench seats situated along the paths for people to rest.
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Comments
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- The majority of the outdoor area has a block paving surface.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 7m (7yd 1ft) from the main entrance.
- The accessible toilet is located to the right as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 142cm x 191cm (4ft 8in x 6ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 74cm (2ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste, open waste paper bin and sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 115cm (3ft 9in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 96cm (3ft 2in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the right as you enter.
- The female and male toilets are approximately 6m (6yd 1ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located at the side of the car park.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.