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Causeway Lounge

Belfast International Airport, Airport Road, Belfast, BT29 4AB

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Access Guide

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COVID-19 Information

  • The terminal remains open for passenger operations as normal.
  • The Special Assistance desk is open for all inbound and outbound flights.
  • At least one airside catering unit will be open for all outbound flights.
  • Vending machines and water fountains are available 24/7.
  • The Park and Fly car park (off-site) has been temporarily closed.
  • Parts of the Main Stay and Long Stay Car Parks have also been closed, however all Blue Badge parking remains fully accessible as normal.
  • The majority of Blue Badge spaces are in the Short Stay Car Park, directly outside the terminal building and access to the Assistance Points are unaffected.
  • An external queueing system has been set up under the canopy which runs along the front of the terminal building. This queuing system is in place should room not be available within the terminal itself.
  • The front of the terminal building is served by four entrance / exit doors.
  • As part of a system to segregate arriving and departing passengers, all departing passengers must enter the building via the West Check In Entrance only.
  • The East Check In Entrance has been closed.
  • Both doors to/ from Arrivals remain in use for passengers/ family and friends to make their way to/ from the Arrivals Hall.
  • Sanitising units and queueing systems have been placed so that they have no impact on manoeuvring space.
  • There are numerous hand sanitising stations in situ around the terminal building. They are placed at all entrance and exit points as well as both before and after contact points, such as pre and post security.
  • All departure gate areas have sanitising units installed and in common / seating areas throughout the departures concourse.
  • All retailers and catering outlets also have sanitising units at their entrances.
  • Seating within the terminal building has been rearranged to support social distancing.
  • New queue systems are also in place to support distancing at main gate areas.
  • Catering outlets will have a maximum number of customers at any one time - all tables are spaced to support social distancing measures.
  • There is a one way system in place for departures whereby all departing passengers must enter the building via the West Check In Entrance.
  • From there they can access Check In, Departures and also proceed to the Arrivals Hall / Exit.
  • Arriving Passengers however cannot enter the Departures area without exiting the terminal first.
  • Signage is in place to advise that only one group is permitted in a lift at a time and some areas of the terminal are "Keep Right" or "Keep Left", including some staircases.
  • All one way or one side directions are clearly indicated by way of new signage.
  • Floor markings are in place in all queue areas throughout the terminal and in areas where passengers may congregate such as baggage belts and security loading areas.
  • Signage is in place throughout the terminal on walls, on Flight Information Display Screens and announcements are made via the tannoy system.
  • Directional arrows have also been placed on the floor to support passenger flow.
  • All desks and contact points in the terminal have perspex screens installed including Check In, Departure Gates, Special Assistance desk, Retailers, Car Hire and Passport Control.
  • Two toilet facilities have been temporarily closed - The Lagan Bar and Gate 26. Alternative toilet facilities are located a short distance away. This has no impact on PRM toilet facilities which all remain in use.
  • The Changing Places facility at Gate 18 / The Northern Quarter, remains fully open and operational with an enhanced cleaning schedule.
  • Family rooms and any passenger shower facilities remain open as normal.
  • All staff in the terminal, irrespective of their employer or role are responsible for supporting Covid-19 measures in place.
  • A member of staff will be at the terminal entrance at busy periods to assist.
  • Face masks are mandatory within the terminal building.
  • Anyone who cannot wear a face mask could be asked to provide a medical note for this by their airline/ airline representative or denied the right to fly.
  • We recommend advising your airline at the time of booking of any condition that would mean you cannot wear a mask.
  • Face masks and hygiene kits are available to purchase in a vending machine in the Check In Hall.
  • All Staff in the airport will be wearing face coverings at all times, unless behind a protective screen.
  • An enhanced cleaning regime is in place to include; greater emphasis on contact points such as lift buttons and door handles, all trollies and wheelchairs are sanitised after every use, all surfaces "fogged" with a 72 hour disinfectant spray, all security trays sanitised after use.
  • The airport fully supports the installation and use of the "Stop Covid NI" track and trace app.
  • For more information around COVID-19 and the measure put in place by the airport please click here.

Getting Help and Assistance

  • To book and obtain special assistance and for information please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Team members receive deaf awareness training.
  • There is not a member of staff trained in Irish Sign Language.
  • The alternative formats documents can be provided in include; Braille.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located landside or airside as directed by the Special Assistance Team.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include ceiling track hoists, wheelchairs, shower chairs, hoist slings and mobile hoists.
  • To obtain mobility aids please contact the Special Assistance team in the Check-in Hall.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located in the International Departures corridor.
  • For information about the Belfast International Airport Special Assistance Services please click here (opens in new tab).

Getting Here

Departure Lounge

Ramp(s) or Slope(s) (Departure Lounge Corridor - Departure Gates 10 - 17 and Causeway Lounge)

  • There is a ramp/slope located in the corridor from the Departure Lounge.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

Entrance (Causeway Lounge)

  • Entrance View
    • This information is for the entrance located in the corridor to gates 16 and 17.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 76cm.

Counter (Reception)

  • Counter View
    • The counter is located ahead as you enter the lounge.
    • The counter is approximately 2m (2yd 7in) from the Causeway Lounge entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is tiles.

Eating and Drinking (Causeway Lounge)

  • The following information is for the restaurant/bar.
  • The restaurant/bar is located by Departure Gates 16 and 17.
  • There is step-free access to the restaurant/bar.
  • There is a/are double, heavy manual door(s) to access this area.
  • Full table service is available.
  • There is not a hearing assistance system.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is carpet and vinyl.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 4m from the entrance/opening.
  • The nearest table is approximately 3m from the till/counter.
  • The distance between the floor and the lowest table is 72cm.
  • The distance between the floor and the highest table is 106cm.
  • The standard height for tables is 72cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • The type of food served here is self-service buffet.
  • The lighting levels are varied.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the right as you enter Causeway Lounge.
    • This accessible toilet is approximately 3m (3yd 10in) from the Causeway Lounge entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 151cm x 219cm (4ft 11in x 7ft 2in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 82cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a covered cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 50cm (1ft 8in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 92cm (3ft).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 85cm (2ft 9in).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right as you enter Causeway Lounge.
    • The female and male toilets are approximately 8m (8yd 2ft) from the Causeway Lounge entrance.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.