You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To book and obtain special assistance and for information please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not a member of staff trained in Irish Sign Language.
• The alternative formats documents can be provided in include; Braille.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located landside or airside as directed by the Special Assistance Team.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include mobile hoists, ceiling track hoists, wheelchairs, shower chairs and hoist slings.
• To obtain mobility aids please contact the Special Assistance team in the Check-in Hall.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The place of safety is located in the International Departures corridor.
• For information about the Belfast International Airport Special Assistance Services please click here (opens in new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • To get to the Belfast International Airport by car from Belfast it takes approximately 30 minutes. Belfast International Airport is situated just 18 miles north-west of Belfast.
    From Belfast take the M2 northbound from Chichester Street, turn off at junction 5 and take the A57 for 7 miles until you reach the airport.
    Go straight through the series of roundabouts following the signs for the A57.
    From the south and west take the M2 motorway northbound, turn off at the Moira junction and proceed via the A26 and Nutts Corner to Belfast International Airport.
  • There is a drop-off and short stay car park near the terminal and further main and long stay car parks on-site. It is advised to book long stay parking in advance.
    There is a park and fly car park, with a shuttle service off-site which needs to be booked in advance.
  • For more information on getting to Belfast International Airport by car please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • From the Belfast Europa Bus Centre take the Airport Express 300 and 300A.
    From the Antrim Bus Centre take the 109D bus service to the airport.
    Alternatively, the 109A bus between Lisburn Train Station and Antrim Bus Centre stops at the airport.
  • For more information on buses to Belfast International Airport please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Antrim.
  • Antrim Station is approximately 4.9 miles from the airport. There are bus and taxi routes from the station to the airport.
  • For more information on train services in Northern Ireland please click here (opens new tab).
• Useful Links View
  • For information on taxi transfer to the airport.
  • To view the web page described above click here (opens in new tab).
• Comments View
  • Special Assistance Call Point 2 is located in the bus shelter by the bus stop. There is seating available in the bus stop.

You are on Parking and Pick Up/Drop Off. Skip to the next section.

Parking and Pick Up/Drop Off

• For information on the Main Stay Car Park please click here (opens in new tab)
• For information on the Short Stay Car Park please click here (opens in new tab)
• For information on the Long Stay Car Park please click here (opens in new tab)
• For information on the Park and Fly Car Park please click here (opens in new tab)
• For information about the Pick Up and Drop Off please click here (opens in new tab)
• For more information about the Coach Park please click here (opens in new tab).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the terminal building on the right.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'departures'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 184cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 160cm.
  • There is a member of staff available for assistance at this entrance.

You are on Check-In. Skip to the next section.

Check-In

• There is step-free access throughout the check-in hall.

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• Circulation View
  • The type of flooring in this area is tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • There is a mixture of seating with and without armrests at regular intervals.
  • There is designated seating available for people with reduced mobility.
  • The lighting levels are varied.
  • Access to other floors/levels is via stairs, escalator and lift.
  • For information about Security please click here.
• Information View
  • Departures information boards are available.
  • There are audible announcements in this area.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.

You are on Check-In Desks. Skip to the next section.

Check-In Desks

• The check-in desk(s) is/are located in the check-in hall.
• The check-in desk(s) is/are clearly signed.
• There is step-free access to the check-in desk(s).
• There is step free access to check-in desk(s) 1 to 40.
• The height of the check-in desk(s) is/are high (95cm - 110cm).
• There is not a lowered section at the check-in desk(s).
• There is not a clear knee recess beneath the low/lowered section(s) of the check-in desk(s).
• There is not a hearing assistance system at the check-in desk(s).
• There is a member of staff available to assist with bags at the check-in desk(s).

You are on Special Assistance. Skip to the next section.

Special Assistance

• For information about Special Assistance please click here (opens in new tab).

You are on Counter (Oversized Baggage Check-In). Skip to the next section.

Counter (Oversized Baggage Check-In)

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• Counter View
  • The counter is located next to desk 1.
  • Clear signage for the counter is visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 77cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is tiles.
• Comments View
  • This desk is used for oversized luggage, specialist tools or equipment, sports goods and wheelchairs/motorised scooters.
  • The desk is 20m to the right of the Special Assistance Desk.

You are on Eating and Drinking (Caffè Ritazza). Skip to the next section.

Eating and Drinking (Caffè Ritazza)

• The following information is for the café.
• The café is located in the Check-in Hall.
• There is step-free access to the café.
• Full table service is available.
• Food and/or drinks can be ordered from the service counter.
• There is not a hearing assistance system.
• There is step-free access within the café.
• There is ample room for a wheelchair user to manoeuvre.
• This area does not play background music.
• The type of flooring in this area is tiles.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests on both sides.
• The nearest table is approximately 1m from the entrance/opening.
• The nearest table is approximately 2m from the till/counter.
• The distance between the floor and the lowest table is 73cm.
• The distance between the floor and the highest table is 115cm.
• The standard height for tables is 73cm.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Drinking straws are available.
• There are wall menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are good.

You are on Shop(s) (WHSmith). Skip to the next section.

Shop(s) (WHSmith)

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• Shop Entrance View
  • In the Check-in Hall.
  • There is step-free access at this entrance/opening.
  • There are no doors leading into the shop(s).
• Till Point(s) View
  • There is step free access to the till point(s).
  • The nearest till point is/are approximately 2m from the shop entrance.
  • The till point(s) is/are clearly signed.
  • The height of the till point is 104cm.
  • There is a lowered section at the till point.
  • The height of the lowered section at the till point(s) is 68cm.
  • There is a clear knee recess beneath the lowered section(s) of the till point(s).
  • There is not a hearing assistance system at the till point(s).
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the right as you enter the Check-in Hall, adjacent to the café.
  • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 76cm (2ft 6in).
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 94cm (3ft 1in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located to the right as you enter the Check-in Hall.
• The female toilet(s) is/are approximately 70m (76yd 1ft) from the main entrance.
• There is step-free access into the female toilet(s).
• There is pictorial signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is available.
• There is a horizontal grab rail to the right of the seat and vertical one to the left.
• There is a lowered wash basin.
• The height of the lowered wash basin is 73cm.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

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• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the right as you enter the Check-in Hall.
  • The male toilet(s) is/are approximately 40m (43yd 2ft) from the main entrance.
  • There is step-free access into the male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal.
  • The height of the lowered urinal is 49cm.
  • There are vertical wall-mounted grab rails on both sides of the lowered urinal.
  • The lowered urinal does contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat and a vertical rail on the left.
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 73cm.
  • There are vertical wall-mounted grab rails on both sides of the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located to the right as you enter the Check-in Hall, next to the standard toilets.
• The parent and baby room is approximately 40m from the main entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is tactile and pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 79cm (2ft 7in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 81cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Access To (Security). Skip to the next section.

Access To (Security)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left of the Check-in Hall.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are automatic, double to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located to the left of the Check-in Hall.
  • Signs indicating the location of the escalator(s) are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G and 1.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
• Lift View
  • There is a lift for public use.
  • The lift is located to the left of the Check-in Hall.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and 1.
  • There are automatic, double doors to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width of the lift is 140cm (4ft 7in).
  • The dimensions of the lift are 148cm x 276cm (4ft 10in x 9ft 1in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

You are on Security. Skip to the next section.

Security

• For more information about Security please click here (opens in new tab).