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Chelmsford Bus Station

8 Dukes Walk, Chelmsford, Essex, CM1 1GZ

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Chelmsford.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Chelmsford.

Parking

  • The venue does not have its own car park.

Outside Access (First Chelmsford Travel Centre)

  • This information is for the entrance located along Dukes Walk.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 200cm (6ft 7in) wide.
  • Comments View
    • Only one of the doors opens automatically, leaving a gap of 100cm.
    • The automatic door is push pad activated.

Outside Access (Waiting Room and Toilets)

  • This information is for the entrance located off .
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 90cm (2ft 11in) wide.

Reception (Ticket Office)

  • The reception desk is 3m (9ft 10in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Opening Times View
    • Monday 09:00 - 17:00.
    • Tuesday 09:00 - 17:00.
    • Wednesday 09:00 - 17:00.
    • Thursday 09:00 - 17:00.
    • Friday 09:00 - 17:00.
    • Saturday 09:00 - 13:00.
    • Sunday Closed.

Inside Access

  • There is not level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.

Level Change (Inside Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located along Dukes Walk next to the bus stands.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Bus Station

  • The station is staffed.
  • The station is not staffed between 21:30-07:00.
  • There is not an office to obtain help (other than the ticket office).
  • There is a ticket office / travelcentre.
  • The ticket office / travel centre is located along Dukes Walk.
  • There are 11 stands / bays.
  • Announcements are visual.
  • The bus companies operating within this station are First, Regal, Arriva, National Express.
  • There is a taxi rank at the station.
  • The taxi rank is located next to Stand 1.
  • There is not a wheelchair for patrons to borrow.
  • Shops and services within the station include Riverbank Chinese Buffet restaurant, Subway, Tesco Express, Kavala Spa and Beauty Salon and Coral.
  • Comments View
    • On a Sunday morning the station is manned from 09:00 until 16:30.

Bus Station Stand

  • Stand / Bay number(s) 1-11.
  • The stands accessed by ramp / slope are 1-11.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 4m (13ft 1in) from the waiting room entrance.
    • The accessible toilet is located in the bus station waiting room, by Stand 6.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 92cm (3ft 0in).
    • The door is heavy.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 158cm x 202cm (5ft 2in x 6ft 8in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 100cm (3ft 3in).
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.