Skip to main content

Chiswick Station

Burlington Lane, Chiswick, London, W4 3HB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Assisted Travel Information

  • To make an Assisted Travel booking, contact the Assisted Travel team 24 hours a day, every day except 25 and 26 December:
  • Call 0800 52 82 100 (freephone) to speak to an in-house Assisted Travel Team.
  • National Rail Enquiries also operate a 24-hour dedicated travel assistance line by calling 08000 22 37 20.
  • Text Relay service 18001 0800 52 82 100. To use this service, simply add 18001 before the number, or download the app.
  • A relay assistant will type back anything the hearing person says at the other end of the call.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The parking is payable via an app called RingGo or via telephone. Telephone: - 0125 680 2804, reference location 77505.
    • The car park is located in the Station Car Park off Burlington Lane.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 240cm x 400cm (7ft 10in x 13ft 1in).
    • The nearest Blue Badge bay is 17m (18yd 1ft) from the Platform 1 Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Ticket Office Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building off Burlington Lane.
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the building.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 174cm (5ft 9in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the right as you face the building.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
  • Comments View
    • The lower handrail on the stairs is 67cm from stair pitch line.
    • The ticket office has a second set of doors which leads out to Platform 1 (photographs 9 and 10).
    • This door opens automatically outwards and is activated by push pad.
    • The exit push pad is at 92cm height from the ground.
    • The width of this door is 112cm.
    • There is a small lip on the threshold of this entrance.

Reception (Ticket Office)

  • The desk/counter is 2m (2yd 7in) from the Ticket Office Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 14/12/2021.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • There are chairs without armrest in the waiting area of the ticket office.

Outside Access (Platform 1 Entrance)

  • This information is for the entrance located off Burlington Lane to the right of the Ticket Office.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 148cm (4ft 10in).

Outside Access (Platform 2 - from Station Approach - Accessible entrance)

  • Entrance View
    • This information is for the entrance located on Station Approach to the left of the stepped entrance.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 120cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you enter.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
    • The width of the ramp/slope is 116cm (3ft 10in).

Outside Access (Platform 2 from Station Approach - Stepped Access)

  • Entrance View
    • This information is for the entrance located on Station Approach to the right of the accessible entrance.
    • There is stepped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 180cm.
  • Step(s) View
    • The step(s) is/are located to the right as you enter.
    • There is/are 6 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The stairs to the right provide access to Platform 2.
    • The stairs to the left provide access to the footbridge leading to Platform 1 (photograph 5 and 6).

Level Change (Footbridge - Platform 1 to Platform 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the footbridge linking both platforms.
  • There is/are 15+ step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • Photographs 2 and 3 show the stairs leading from platform 1 to the footbridge.
    • Photograph 4 show the footbridge.
    • Photographs 5 and 6 show the stairs leading from platform 2 to the footbridge.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 10.15 A.M. - 06.15 A.M.
  • There is a ticket office.
  • The ticket office is located on Platform 1.
  • The ticket office is 10m (10yd 2ft) from the entrance to Platform 1.
  • The train companies operating from within this station are South Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a Ticket Office and a Coffee Kiosk.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by ramp / slope is / are 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • Help Points with hearing loops and access ramps are available on the station platforms (photographs 6 and 7).
    • There are two self-service ticket machines available on the left as you enter through the entrance to platform 1 (photograph 8).

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • Documents can also be provided in audio and tactile formats on request.
    • If you require documents in any other format (for example large print or braille) please contact South Western Railway customer service team on
    • 0345 6000 650.