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Citizens Advice Bexley

42 Pier Road, Erith, Kent, DA8 1TA

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Access Guide

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Introduction

  • The centre does not provide drop-in advice sessions.
  • There is a short introductory gateway interview to help decide how you can be best advised.
  • You may then be asked to make an appointment for further advice. .
  • Telephone advice times may also be only for an inital assessment.

Opening Times (Gateway Initial Interview Sessions)

  • Monday 09:30 - 12:30.
  • Tuesday 09:30 - 12:30.
  • Wednesday 09:30 - 12:30.
  • Thursday Closed.
  • Friday 09:30 - 12:30.
  • Saturday Closed.
  • Sunday Closed.

Opening Times (Telephone Advice Sessions)

  • Monday 13:30 - 15:30.
  • Tuesday 13:30 - 15:30.
  • Wednesday 13:30 - 15:30.
  • Thursday 10:00 - 13:00.
  • Friday 13:30 - 15:30.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Erith.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Elrick Close.
    • The car park is located off Queen Street.
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 300cm x 490cm (9ft 10in x 16ft 1in).
    • On street Blue Badge parking is located at the rear of the venue, on Elrick Close.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
  • Comments View
    • There are 4 blue badge bays in Elrick Close.
    • These are 55m from the main entrance.
    • There are moderate slopes on the footpath between the bays and the main entrance.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open towards you (pull).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 100cm (3ft 3in) wide.
  • Comments View
    • The door is held open when the venue is open to the public.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the building and in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 110cm (3ft 7in).

Reception

  • The desk is 8m (8yd 2ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low (76cm or lower).
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • The reception desk is located in the waiting room.
    • The waiting room seating is flexible.
    • Some of the chairs have armrests.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played in the waiting area.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • There are several private meeting rooms, in a range of sizes which open off the waiting area.
    • The seating is flexible.
    • Chairs with armrests are available.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.