You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include council chambers, meeting rooms, function suite.
• Services / facilities within the grounds include customer service centre, registrar.
• Related link Civic Centre Customer Service Centre.
• Related link Newcastle City Council Registrars Department.

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• Comments View
  • The layout of the whole building may be difficult to navigate, but assistance can be provided by prior arrangement.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Newcastle Central.

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• Comments View
  • The nearest Metro Station is Haymarket.

You are on Parking (Staff and Visitors). Skip to the next section.

Parking (Staff and Visitors)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the rear of the building.
  • The car park type is open air/surface.
  • There is/are 5 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 320cm x 485cm (10ft 6in x 15ft 11in).
  • The nearest designated bay is 16m (17yd 1ft) from the accessible entrance.
  • The furthest designated bay is 32m (34yd 2ft) from the accessible entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The barrier entrance to the car park is located off Sandyford Road.
  • This car park is for use by specific visitors to the Civic Centre, spaces need to be booked in advance.

You are on Parking (Public). Skip to the next section.

Parking (Public)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the rear of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 3 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 190cm x 560cm (6ft 3in x 18ft 4in).
  • The nearest designated bay is 73m (79yd 2ft) from the accessible entrance.
  • The furthest designated bay is 85m (92yd 2ft) from the accessible entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Access to this car park is off Sandyford Road.
  • This is a pay and display car park, free to blue badge holders.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located in the courtyard.
• There is not level access into the venue.
• The main door(s) open by revolving.
• The door opening is 113cm (3ft 8in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left as you face the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp or slope is 117cm (3ft 10in).
• There is a / are step(s) to access this area / service.
• The step(s) is / are located in front of the entrance.
• There is / are 10 step(s) to the area / service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does bypass the step(s).

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

• This information is for the entrance located in the car park.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 180cm (5ft 11in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open automatically.
  • The doors are double width.
  • The door opening is 180cm (5ft 11in) wide.

You are on Level Change (Accessible Entrance). Skip to the next section.

Level Change (Accessible Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up from the car park.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on the left going up.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located on the left as you enter.
• There is / are 9 step(s) to the area / service.
• The lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does not bypass the step(s).
• There is a standard and / or platform lift to access this service.
• The lift does bypass the step(s).
• The lift does not bypass the ramp.

You are on Lift (Accessible Entrance). Skip to the next section.

Lift (Accessible Entrance)

• There is a lift for public use.
• The lift is located round to the right as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-10.
• The lift is 4m (4yd 1ft) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 119cm (3ft 11in).
• The dimensions of the lift are 176cm x 144cm (5ft 9in x 4ft 9in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Reception. Skip to the next section.

Reception

• The desk is 3m (3yd 10in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk has a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music/noise.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Theatre (Council Chamber). Skip to the next section.

Theatre (Council Chamber)

• There are designated spaces for wheelchair users.
• Designated seating is located the rear rows.
• Wheelchairs are left with the patron.
• A companion may sit with you.
• Companions sit beside you.
• It is 28m (30yd 1ft) from the designated seating area to the nearest accessible toilet.
• There is a hearing assistance system.
• The hearing system is a fixed loop.
• Staff are trained to use the hearing system.
• A deposit is not required for the sound enhancement system.
• The rows suitable for hearing assistance systems are all rows.
• There is not a wheelchair to borrow.
• Assistance dogs are allowed in the auditorium.

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• Comments View
  • There are 7 clearly marked shallow steps leading down to further seating.
  • There are further steps at each side although no hand rails are available.

You are on Restaurant Bar Internal (Council & Banqueting Suite). Skip to the next section.

Restaurant Bar Internal (Council & Banqueting Suite)

• The following information is for the restaurant.
• Once inside, there is not level access to the service.
• Food is available from the bar.
• Full table service is available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 20m (21yd 2ft) from the entrance.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• The distance between the floor and the highest table is 72cm (2ft 4in).

You are on Level Change (Council & Banqueting Suite). Skip to the next section.

Level Change (Council & Banqueting Suite)

• There is a ramp or slope to access this service.
• The ramp or slope is located in the bar area.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located in the bar area.
• There is / are 3 step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is/are not clearly marked.
• The step(s) is / are medium.
• The steps do not have handrails.
• The ramp/slope does bypass the step(s).

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G-10.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.

You are on Lift (Reception). Skip to the next section.

Lift (Reception)

• There is a lift for public use.
• The lift is located down the steps at the reception area.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-10.
• The lift is 24m (26yd 9in) from the accessible entrance lift (on Level 2).
• Staff do not need to be notified for use of the lift.
• The clear door width is 84cm (2ft 9in).
• The dimensions of the lift are 97cm x 140cm (3ft 2in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • This lift is accessed via the main lift on level 2 to overcome the internal steps.
  • There is a similar lift to the rear of the Council & Banqueting Suite foyer.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 24m (26yd 9in) from the first floor lift.
  • The accessible toilet is located on the first floor, in the standard female facility.
  • There is not level access to the accessible toilet.
• Features and Dimensions View
  • This is not a unisex toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 170cm x 155cm (5ft 7in x 5ft 1in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 106cm (3ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • The emergency alarm is not fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • There is a facility within the standard male toilet, with similar specifications.
  • There are similar accessible toilets on the second floor and near the lower floor cloakroom.

You are on Level Change (Toilet Facilities). Skip to the next section.

Level Change (Toilet Facilities)

• There is a ramp or slope to access this service.
• The ramp or slope is located in the main corridor.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located in the main corridor.
• There is / are 4 step(s) to the area / service.
• The lighting levels at the steps are bright.
• The step(s) is/are not clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does bypass the step(s).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located on the first floor.
  • The female toilets are 24m (26yd 9in) from the lift.
  • Inside the venue, there is not level access to the female toilet.
• Access to Standard Male Toilet(s) View
  • The male toilets are located on the first floor.
  • The male toilets are 12m (13yd 4in) from the lift.
  • Inside the venue, there is not level access to the male toilet.
• Comments View
  • There are further standard toilets on the second floor and near the lower floor cloakroom.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• The assistance dog toilet area is located towards the gardens at the front.
• A member of staff trained in BSL skills is not generally on duty.
• This service can be requested.

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• Comments View
  • The public only have access to the Council Chambers, Committee rooms and the main Function Room.