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Claypath and the University Medical Group

Green Lane, Durham, DH1 3AY

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Access Guide

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Introduction

  • This is an NHS practice and is not a Durham University service.

Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in Durham.
  • The nearest National Rail station is Durham.
  • There is not a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 400cm x 520cm (13ft 1in x 17ft 1in).
    • The nearest designated bay is 9m (29ft 6in) from the main entrance.
    • The furthest designated bay is 18m (20yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 136cm (4ft 6in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception

  • The reception desk is 10m (32ft 10in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • Lighting levels are bright.
  • The desk has a lowered section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Lighting levels are bright.
  • Motorised scooters are allowed in public parts of the venue.

Accessible Toilet

  • The accessible toilet was out of use at the time of survey.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are not Text Relay aware.
  • Comments View
    • This is an NHS practice and is not a Durham University service.