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Coca-Cola London Eye - Ticket Office, 4D Experience and Iconic Gift Shop

Riverside Building, County Hall, Westminster Bridge Road, London, SE1 7PB

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Access Guide

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Introduction - Coca-Cola London Eye

  • The Coca-Cola London Eye is situated on the South Bank of the River Thames, opposite the Houses of Parliament.
  • The Ticket Office is located inside County Hall, which is the building directly next to the London Eye.
  • There is a Gift Shop attached to the exit from the London Eye and also a standalone Iconic Gift Shop which is located next to the ticket office.
  • All areas can be accessed from the Queen's Walk walkway which runs parallel to the river.
  • This Detailed Access Guide covers the Ticket Office, 4D Experience and Iconic Gift Shop itself and the gift shop at the exit.
  • ">To view the Detailed Access Guide for the Eye and Gift Shop please click here
  • Ticket Sales Desks for same day purchases and advance ticket purchases and location are located here as well as a VIP Experiences Desk for Private Capsules and VIP Experiences.
  • Guests should check-in 45 minutes prior to experiences.

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobile hoists.
  • To obtain mobility aids please contact from the ticket office.

On Street Parking (Chicheley Street)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Chicheley Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 200cm x 600cm (6ft 7in x 19ft 8in).
    • There are parking charges for the on street Blue Badge parking bay(s).
    • Payment signs are not provided.
  • On Street Standard Parking View
    • Standard on street parking is available.
    • The on street standard parking bay(s) is/are located on Chicheley Street.
  • Comments View
    • There is coach parking on Belvedere Road (shown in Photograph 5).

South Bank Public Car Parks

  • This section provides information about a number of public cars parks around South Bank.
    For more information about access and parking charges please visit the individual car parks.
    South Bank is located in the congestion charging zone.

Shop (The Queen's Walk - Iconic Gift Shop)

  • Entrance View
    • There is ramped/sloped access to the venue.
    • The ramp/slope has a slight gradient.
    • The door(s) is/are double, permanently held open with a clear opening width of over 75cm.
  • Inside Access View
    • There is step free access to the majority of the venue/service.
    • There is no room to manoeuvre within the majority of the shop.
    • The majority of aisle widths are not 150cm+.
    • There is not a clear accessible route to the till(s)/counter(s).
    • The height of the till/counter is 111cm.
    • The height of the lowered section of the refreshment counter is 96cm.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
    • There are windows, TVs, glazed screens or mirrors behind the till point(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • There is not a hearing assistance system available at the till(s)/counter(s).
    • There is a seat/chair available.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Queen's Walk, at the rear of County Hall.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 196cm.
    • There is a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 6 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the side of the building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 147cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Ramp(s) or Slope(s) (Accessible Entrance - Internal)

  • There is a ramp/slope located immediately beyond the accessible entrance to either side.
  • The ramp/slope is used to access the 4D Experience and the main ticket counters (1-15).
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are moderate to good.

Counter (Tickets and Fast Track)

  • Counter View
    • The counter is located on the raised section leading to the rear of the ticket office.
    • The counter is approximately 15m (16yd 1ft) from the accessible entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are varied.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 97cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • The type of flooring in this area is wood.
  • Waiting Area View
    • There is not a waiting area close to the counter.

Counter (VIP Experiences)

  • Counter View
    • The counter is located at the front of the ticket office to the rear of the self-service machines.
    • The counter is approximately 80m (87yd 1ft) from the accessible entrance.
    • Clear signage for the counter is visible from the entrance.
    • There is ramped/sloped access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 77cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • The type of flooring in this area is wood.
  • Comments View
    • The gap between barriers in the queuing system is 116cm.

Self-Service Ticket Machines

  • The self-service ticket machines are located at the front of the ticket office close to the main entrance.
  • There is a short steep, upwards slope on the flooring leading up to the machines.
  • The height range of the controls/screens are 81cm - 160cm.
  • The rows of machines have a minimum 150cm x 150cm turning space in front of them.
  • Staff are available to provide assistance with using the self-service ticket machines.

Counter (4D Experience Photos)

  • Counter View
    • The counter is located immediately beyond the accessible entrance, at the rear of the ticket office.
    • The counter is approximately 6m (6yd 1ft) from the accessible entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are varied.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • The type of flooring in this area is vinyl and wood.

Getting Around

  • Access View
    • There is step-free access throughout the ground floor.
    • There is a slight slope, with handrails on both sides, for access to the lower section of the ground floor.
    • The ramp/slope does bypass the step(s).
    • There is/are 3 clearly marked step(s), with handrails on both sides, for access to the lower section of the ground floor.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • This central level change is located between the accessible entrance, 4D Experience and main ticket counters at the rear and the main entrance, self-service machines, VIP Experience and toilets and the front.
      The level change is shown in photographs 2 and 3.
    • There is a steep slope, with handrails on both sides, for access to and from the 4D Experience Auditorium.
    • This slope is located in the corridors leading to and from the 4D Experience.
      Lighting levels are low.
      The level change is shown in photographs 8 and 9.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl and wood.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is good colour contrast between the walls and floor in all corridors/walkways.
    • The lighting levels are varied.
    • Access to other floors/levels is via stairs.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.

4D Experience

  • The London Eye 4D Cinema Experience is the first live action, 4D attraction film ever produced in the UK and contains the first ever 3D aerial photography over London.
  • The film is approximately four minutes long and is included for free with all London Eye tickets.
  • The back row of the auditorium has step free access (shown in photograph 2).
  • The door giving access to the back row opens automatically (towards you) and has an opening width of 84cm (shown in photograph 1).
  • Guests exit at the opposite side of the auditorium.
  • The exit door also opens automatically and has an opening width of 75cm.
  • The exit door has a poor visual contrast (shown in photograph 5).
  • The middle and front rows of the auditorium are accessed via 3 external sets of 4 steps (shown in photographs 6 and 7).
  • The steps are clearly marked and have handrails on both sides.
  • Lighting levels at the steps are low.

Step(s) (Eye Lounge)

  • There is a/are step(s) located at the Eye Lounge.
  • The step(s) is/are used to access the Eye Lounge on the 1st floor.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.
  • Comments View
    • There is an alternative route to the Eye Lounge via lifts in County Hall.
    • Please contact the London Eye for further information.

Eating and Drinking (Eye Lounge)

  • The following information is for the lounge.
  • The lounge is located on the first floor, in County Hall.
  • Full table service is not available.
  • Food and/or drinks can be ordered from the service counter.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is high (110cm+).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is wood.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The standard height for tables is 72cm.
  • There are hand held menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are not presented in contrasting colours.
  • The lighting levels are moderate to good.
  • Comments View
    • The Eye Lounge can be used by VIP Experience guests.
    • The lounge serves drinks only.

Accessible Toilet(s) (Left Hand Side Transfer)

  • There is not an/are not accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located in the corridor between the main entrance and the VIP Experiences counter.
    • This accessible toilet is approximately 60m (65yd 1ft) from the accessible entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 170cm x 235cm (5ft 7in x 7ft 9in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 108cm (3ft 7in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 108cm (3ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 80cm (2ft 7in).

Accessible Toilet(s) (Right Hand Side Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the corridor between the main entrance and the VIP Experiences counter.
    • This accessible toilet is approximately 80m (87yd 1ft) from the accessible entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 170cm x 235cm (5ft 7in x 7ft 9in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 95cm (3ft 1in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are non-infectious waste and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 80cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 80cm (2ft 7in).

Step(s) (Standard Toilets)

  • There is a/are step(s) located in the corridor between the main entrance and the VIP Experiences counter.
  • The step(s) is/are used to access the standard toilets on the basement floor.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the basement floor.
    • The female toilet(s) is/are approximately 3m (3yd 10in) from the staircase.
    • There is stepped access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the basement floor.
    • The male toilet(s) is/are approximately 14m (15yd 11in) from the staircase.
    • There is stepped access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are moderate to good.

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