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Cortex Main Stand

AFC Bournemouth - Vitality Stadium, Dean Court, King's Park Drive, Bournemouth, Dorset, BH7 7AF

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • All club staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located outside the East Stand.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • There are 1 or 2 stewards trained in British Sign Language, please contact the club for more information.
    On matchdays there is a member of staff in the ticket office who is trained in British Sign Language.

Getting Here

  • By Road View
    • The stadium is located just outside the centre of Bournemouth.
      When driving to the ground, follow the brown road signs with a football logo to get to Vitality Stadium. Please note, some of the signs may refer to the ground as Dean Court. Supporters are advised to travel in plenty of time for the game.
      From the North:
      Follow the M6, exiting onto the M42 towards London, Warwick and Solihull, then exiting at junction 3a onto the M40. Leave the M40 at junction 9, taking the A31 / A34 exit.
      At the Wendlebury Interchange, take the 3rd exit onto the A34 towards Oxford / Newbury. At the roundabout, take the third exit onto the M3.
      Follow the M27 and A31, exiting onto the A338 towards Bournemouth.
      On the A338 take the exit towards Boscombe, then take the second exit at the roundabout into King’s Park Drive. The ground is located on the left.
      From the South East:
      Follow the A27, M27 and A31, exiting onto the A338 towards Bournemouth. On the A338 take the exit towards Boscombe, then take the second exit at the roundabout into King’s Park Drive. The ground is located on the left.
      From the South West:
      Follow the A35 to the A338. On the A338 take the slip road to the Springbourne Roundabout signposted Kings Park. Take the third exit off the roundabout and at the fire station stay in the left-hand lane and turn left onto Holdenhurst Road. Stay to the left and go straight through at the traffic lights (the Queens Park Pub should be on your right). Take the third exit at the small roundabout and into Kings Park itself.
    • There are two car parks and an away coach drop-off point located at the stadium.
      Free matchday parking is also available at Harewood College, which is a 10-minute walk across the park to the stadium.
      Alternatively, the Sovereign Shopping Centre on Christchurch Road, which is approximately a 15-minute walk from the ground, offers low cost easy parking. Please note this car park is not operated by the club.
      The matchday parking attendants do allow for disabled supporters without parking to be dropped off in the main car park. Thistlebarrow Road is also recognised as a main pick up point, providing it is not within the coned areas.
  • By Bus View
    • There is a bus stop within 150 metres of the stadium.
    • There are bus stops located on Littledown Avenue, Ashley Road and Christchurch Road.
      The 2/2a/2b Yellow Bus service is accessible from the train station and runs up to every 20 minutes. Alight at Ashley Road to get within 5 minutes of the ground. The Yellow Bus service also serves Bournemouth Pier and Bournemouth Square.
      The M1/M2 More Bus service runs from Pokesdown Station and brings supporters closer to the stadium via Boscombe.
    • For more information on the Yellow Bus service please click here (opens new tab).
  • By Train View
    • The nearest Railway Station is Pokesdown Station.
    • Pokesdown Station is approximately 1 mile from the ground, around a 15-minute walk away. There is no step-free access or staff assistance at this station.
      To get to the stadium, exit the station and turn right down Christchurch Road (A35) for 400m. Turn right into Gloucester Road and follow the signs for Kings Park to arrive at the stadium.
      Alternatively, Bournemouth Central Station is approximately 1.3 miles from the stadium, around a 30-minute walk away. Bournemouth station offers step-free access and staff assistance. To get to the stadium, leave the station by the south exit (facing Asda) and turn left towards the main road. Turn left again and walk straight up Holdenhurst Road for approximately 25 minutes, until you reach a roundabout at which you turn right into King's Park Drive. The ground is located on the left.
    • For more information on National Rail Enquiries for Pokesdown Station please click here (opens new tab).
    • For more information on National Rail Enquiries for Bournemouth Station please click here (opens new tab).

Car Parking and Drop off

Outer Concourse

Access Point (Accessible Entrance 1 - SG1)

  • Access Point View
    • This information is for the access point located at the corner of the South Stand and the Main Stand.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The width of the access point opening is 225cm.
    • There is a/are handheld ticket reader(s) at the access point.
    • There is a steward available for assistance.
  • Access to the Stand Concourse View
    • There is step-free access from the access point to the stand concourse.

Turnstile(s) (Main Stand - Turnstiles A)

  • Turnstile(s) View
    • This information is for the turnstile(s) located along the outer wall of the Main Stand.
    • The turnstile(s) used to access the stand is/are 1, 2 and 3.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 50cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 110cm.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using Accessible Entrance 1.
  • Access to the Stand Concourse View
    • There is step-free access from the turnstile(s), to the stand concourse.

Stand

  • Stand View
    • This stand is for home supporters.
    • This stand has a dedicated access point for wheelchair users.
    • The name of the dedicated access point is Accessible Entrance 1.
    • There are designated spaces for wheelchair users within this stand.
    • Designated spaces for wheelchair users are located at pitchside.
    • Clear directional signage is provided for the designated spaces.
    • There is designated seating for ambulant disabled people within the stand.
    • There is no specific seating area for ambulant supporters so please contact the club for more info.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is concrete.
    • Clear directional signage is provided in the concourse area(s).
    • Background music/noise is not played in the concourse area(s).
    • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
    • The colour contrast between the walls and floor in the concourse area(s) is good.
    • Lighting levels in the concourse area(s) are good.
    • There are food and drink counters situated along the concourse area(s).
    • Headsets for audio commentary can be used in this stand.
    • Headsets are collected from the ticket office.
    • There is not a deposit charge for the use of headsets.
  • Access to the Stand Seating View
    • There is step-free access from the concourse to stand seating.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
  • Stand Facilities View
    • There is an/are accessible toilet(s) available within the stand.
    • The accessible toilet(s) is/are located in the main concourse.
    • There are standard toilets available within the stand.
    • There are not ambulant cubicles available in the standard toilets.
    • There is not a separate parent and baby room within the stand.

Food and Drink (Cortex Main Stand)

  • The food and drink counter(s) is/are located along the concourse.
  • The food and drink counter(s) is/are clearly signed.
  • There is step-free access to the food and drink counter(s).
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm) and high (110cm+).
  • There is not a low section at the food and drink counter(s) with a height of 76cm or below.
  • There is a hearing assistance system at some of the food and drink counters.
  • The hearing assistance system(s) is/are portable.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is a steward available to provide assistance with ordering food and drink.
  • Stewards can assist in taking food and drink to the designated seating area(s).
  • There is a lowered section of the counter available at a height of 85cm.
    There are handheld menus located at the lowered service counter.

Designated Seating Area(s)

  • Seating Area 1 View
    • This information is for the designated seating area located at pitchside.
    • There is step-free access to the designated seating area.
    • The designated seating area(s) is/are not clearly marked/signed.
    • The view from the seating area is good.
    • There is/are 20 designated space(s) for wheelchair users in the seating area.
    • Companions sit next to the patron.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward to provide assistance.
    • There is an accessible toilet close to the seating area.

Accessible Toilet(s) (Blocks 1, 2, 3 and 4)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located on the concourse.
    • This accessible toilet is approximately 17m (18yd 1ft) from the nearest designated seating area.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 160cm x 180cm (5ft 3in x 5ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 95cm (3ft 1in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 95cm and 170cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 92cm (3ft).