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Costa Coffee

81 The Galleries Shopping Centre, Washington, Tyne & Wear, NE38 7RR

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Access Guide

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Introduction

  • The venue is located on the ground floor of the Galleries Shopping Centre.
  • For access details to the shopping centre, please see the separate guide.

Location

  • The venue is located within Galleries Shopping Centre.
  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sunderland.
  • The nearest Metro Station is South Hylton.

Opening Times

  • Monday 08:00 - 17:30.
  • Tuesday 08:00 - 17:30.
  • Wednesday 08:00 - 17:30.
  • Thursday 08:00 - 17:30.
  • Friday 08:00 - 17:30.
  • Saturday 08:00 - 17:30.
  • Sunday 09:00 - 16:00.

Parking

  • For parking details please refer to the Galleries Shopping Centre West Car Park and the Galleries Shopping Centre East Car Park guides.

Outside Access (Main Entrance)

  • This information is for the entrance located on the ground floor, near the centre of the shopping centre.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • Comments View
    • The width of the opening is 145cm.
    • There is additional entrances around the edges of the venue with no doors as shown in photographs 2 and 3.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Eating and Drinking

  • The following information is for the cafĂ©.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the main entrance.
  • The distance between the floor and the lowest table is 42cm (1ft 5in).
  • The distance between the floor and the highest table is 105cm (3ft 5in).
  • The standard height for tables is 73cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • Please refer to the Galleries Shopping Centre guide for information on toilet facilities.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.