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Counselling Service

Palatine Centre, Stockton Road, Durham, DH1 3LE

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Access Guide

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Introduction

  • Comments View
    • The Counselling Service is located within the Palatine Centre.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Durham.
  • The nearest mainline station is Durham.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The nearest parking is available outside Geography.
  • Please see the relevant guide for details.
  • Please see the guide for the Department of Geography for details.
  • Parking is also available outside the Law School, at the far end of this building.
  • Please see the guide for the Law School for more details.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 180cm (5ft 11in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 180cm (5ft 11in).

Reception

  • The desk/counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are bright.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • This is the main Palatine Centre building reception, with Student Services available to the rear of the desk.
    • Separate building services may have their own receptions which this desk can advise on.

Entrance (Counselling Service Entrance)

  • Entrance View
    • This information is for the entrance located on the ground floor, to the left of the main corridor.
    • There is step free access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The automatic door(s) is / are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 148cm (4ft 10in).

Reception

  • Counselling Service reception is located in the office to the right as you enter.
  • The desk is 2m (2yd 7in) from the Counselling Service entrance.
  • The reception area is clearly visible from the entrance.
  • There is step free access to this reception area.
  • The lighting levels in the reception area are bright.
  • The reception desk/counter is low (76cm or lower).
  • There is not a clear knee recess beneath the low counter.
  • The desk is staffed.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are bright.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilets are located within the adjoining Palatine Centre building, where there is also a Changing Places facility.
    • There are further accessible toilets within the Law School if coming from that direction.
    • Please refer to individual guides for details.

Standard Toilet(s)

  • The nearest standard toilets are located within the adjoining Palatine Centre building, or the Law School if coming from that direction.
  • Please refer to individual guides for details.

Accessible Toilet (Law School)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 45m (49yd 8in) from the main entrance.
    • This accessible toilet is located on the right of the building.
    • There are also accessible toilets located on the first and second floors of the Law School.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 185cm x 230cm (6ft 1in x 7ft 7in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 125cm (4ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency pull cord alarm in the cubicle.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There are baby changing facilities within the accessible toilet.
    • The height of the baby change table once extended is 97cm.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are not Text Relay aware.