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County Mall Shopping Centre

Southgate Avenue, Crawley, West Sussex, RH10 1FP

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Accessibility Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Crawley.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Crawley.

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 11:00 - 17:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park type is multi storey.
    • There is/are 20 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 440cm x 350cm (14ft 5in x 11ft 6in).
    • The nearest designated bay is 4m (4yd 1ft) from the main accessible entrance.
    • The furthest designated bay is 30m (32yd 2ft) from the Accessible Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is concrete.
    • There is a dropped kerb between the car park and the venue.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • Comments
    • There are two car parks - the North & South Car parks which are on opposite sides of the shopping centre and mirror images of each other.
    • The North entrance is on Southgate Avenue and the south entrance on Station Way.
    • The designated parking bays are situated on level 1 of both car parks.
    • To help with car location, the interior of the North Car Park is coloured blue and the South one red.

Outside Access (The Bus Station)

  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).

Outside Access (Martlets Place)

  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.
  • Comments
    • There are also 3 sets of double width manual doors available at this entrance.

Outside Access (Memorial Gardens Mall)

  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.

Level Change (Memorial Gardens Mall)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located adjacent to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 200cm (6ft 7in).
  • There is a / are step(s) to access this area / service.
  • There is / are 3 step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments
    • The ramp is used to overcome the steps.
    • Beyond the entrance there is a further moderate ramp and 3 deep, marked steps. The ramp and steps have handrails to both sides.
    • The ramp overcomes the steps.

Outside Access (Level 1 Car Park Entrance)

  • This information is for the entrance located from level 1 of the car park.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are single width.
  • The door opening is 90cm (2ft 11in) wide.
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are single width.
    • The door opening is 90cm (2ft 11in) wide.
  • Comments
    • The powered doors are operated by movement sensor or may be held open.
    • These entrances lead to the lifts in the centre of the shopping centre.

Outside Access (Entrances from other car park levels)

  • There is not level access into the venue.
  • The main door(s) open both ways.
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 93cm (3ft 1in) wide.
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open both ways.
    • The doors are single width.
    • The door(s) is / are heavy.
    • The door opening is 93cm (3ft 1in) wide.

Level Change (Entrances from other car park levels)

  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 1 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are shallow.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • The lighting levels are bright.

Other Floors

  • Steps
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1-.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located in the centre of the mall.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4.
  • The lift is 100m (109yd 1ft) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 240cm x 125cm (7ft 10in x 4ft 1in).
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments
    • There are 2 central lifts available. One is prioritised for older people, disabled people and people with pushchairs.

Restaurant Bar Internal (Food Court)

  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks cannot be brought to the table.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • Menus are not available in large print.
  • Comments
    • There ave various food outlets within the Food Court.
    • The food court has a raised area that can be accessed via a moderate ramp 200cm in width.

Accessible Toilet

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is for the sole use of disabled people.
    • This accessible toilet is approximately 10m (10yd 2ft) from the Memorial Gardens Entrance.
    • This accessible toilet is located on the ground floor adjacent to the entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from security staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 190cm x 230cm (6ft 3in x 7ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments
    • There are two similar toilets next to each other.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Female Toilet(s)
    • The female toilets are located on the ground floor adjacent to the entrance.
    • The female toilets are 8m (8yd 2ft) from the Memorial Gardens Entrance.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s)
    • The male toilets are located on the ground floor adjacent to the entrance.
    • The male toilets are 11m (12yd 1in) from the Memorial Gardens Entrance.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the baby care room on the ground floor.
    • Inside the venue, there is level access to the baby change facility.
  • Comments
    • The baby care room is located near to the Memorial Gardens Entrance. It has an automatic door, operated by push pad.
    • Within there is a parent and child toilet and a separate baby change area with fixed bench 80cm high.
    • There is a further automatic door leading through to a baby feeding room. There is a push button alarm strip around the wall in this room.

Additional Info