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Croeso North Stand - East Corner

Swansea City Football Club - Liberty Stadium, Landore, Swansea, SA1 2FA

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Access Guide

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Contact Details

Getting Help and Assistance

  • For electronic versions of the matchday programmes please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • For home and away visitor guides please click here.

Getting Here

Car Parking and Drop-Off

Outer Concourse

  • The outer concourse has a concrete surface and is step-free throughout. All stands are accessible via the outer concourse.
  • On matchdays there are independent food stalls and mobile counters selling match day programmes located around the concourse. The Jacks Fan Zone is located on the concourse at the corner of the LG Stand - South Stand.
  • All entrances into the stadium have step-free access.
  • There are Braille and tactile maps of the stadium located on all corners of the concourse.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Access Point (Gate 17)

  • Access Point View
    • This information is for the access point located on the outer wall of the Croeso North Stand - East Corner.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the access point opening is 250cm.
    • There is a/are handheld ticket reader(s) at the access point.
    • There is a steward available for assistance.
    • The nearest accessible toilet is 15m from the access point.
  • Access to the Stand Concourse View
    • There is step-free access from the access point to the stand concourse.

Turnstile(s) (Croeso North Stand - East Corner)

  • Turnstile(s) View
    • This information is for the turnstile(s) located on the outer wall of the Croeso North Stand - East Corner.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • The turnstile(s) surveyed was/were turnstile 31.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 45cm.
    • There is a/are handheld ticket reader(s) at the turnstile(s) surveyed.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using Gate 17.
  • Access to the Stand Concourse View
    • There is step-free access from the turnstile(s), to the stand concourse.

Stand

  • Stand View
    • This stand is for home supporters.
    • This stand has a dedicated access point for wheelchair users.
    • The name of the dedicated access point is Gate 17.
    • There are designated spaces for wheelchair users within this stand.
    • Designated spaces for wheelchair users are located on the mezzanine level.
    • Clear directional signage is not provided for the designated spaces.
    • There is designated seating for ambulant disabled people within the stand.
    • Seating for ambulant disabled people is located on Row J, which is accessed via a platform lift and has step-free access. Alternatively, additional ambulant seating can be found in Row K and Row I however, these seats are accessed by several steps.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is concrete.
    • Clear directional signage is provided in the concourse area(s).
    • Background music/noise is not played in the concourse area(s).
    • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
    • The colour contrast between the walls and floor in the concourse area(s) is poor.
    • Lighting levels in the concourse area(s) are good.
    • There are food and drink counters situated along the concourse area(s).
    • Headsets for audio commentary can be used in this stand.
    • Headsets are collected from a DLO Steward.
    • There is not a deposit charge for the use of headsets.
    • Audio commentary headsets are available and can be booked by emailing - ticketoffice@liberty-stadium.com. Pre booking is recommended to avoid any disappointment.
  • Access to the Stand Seating View
    • There is step-free access from the concourse to stand seating, via lift.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a lift for access to stand seating.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
  • Stand Facilities View
    • There is an/are accessible toilet(s) available within the stand.
    • The accessible toilet(s) is/are located in the main concourse.
    • There are standard toilets available within the stand.
    • There are ambulant cubicles available in the standard toilets.
    • There is not a separate parent and baby room within the stand.
  • Comments View
    • Ear defenders are available on request for ASD Supporters.

Food and Drink (Croeso North Stand - East Corner)

  • The food and drink counter(s) is/are located on the main concourse, with a low level counter at the far end.
  • The food and drink counter(s) is/are clearly signed.
  • There is step-free access to the food and drink counter(s).
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is a lowered section at the food and drink counter(s).
  • There is not a clear knee recess beneath the low/lowered section(s) of the food and drink counter(s).
  • There is a hearing assistance system at the food and drink counter(s).
  • The hearing assistance system(s) is/are portable.
  • Staff are trained to use the system.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is a steward available to provide assistance with ordering food and drink.
  • Stewards can assist in taking food and drink to the designated seating area(s).
  • For assistance with ordering food and drink or with taking food and drink to seats, disabled supporters can contact the Disability Liaison Stewards in green jackets.

Lift (Croeso North Stand - Lift 7)

  • There is a lift for public use.
  • The lift is located next to Access X.
  • The lift is clearly visible from the entrance.
  • A member of staff does not need to be notified for use of the lift.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Designated Seating Area(s)

  • Seating Area 1 View
    • This information is for the designated seating area located on the mezzanine level.
    • There is step-free access to the designated seating area, via lift.
    • The designated seating area(s) is/are clearly marked.
    • The view from the seating area is good.
    • The number of spaces for wheelchair users varies (dependent on match/event).
    • Companions sit next to the patron.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward to provide assistance.
    • There is an accessible toilet close to the seating area.

Accessible Toilet(s) (Croeso North Stand - East Corner - Concourse Access W)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located on the main concourse, near Access W.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a steward.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 215cm x 220cm (7ft 1in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 145cm (4ft 9in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 90cm and 180cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.