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Crook Hall and Gardens - Hall

Frankland Lane, Sidegate, Durham, County Durham, DH1 5SZ

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Accessibility Guide

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Introduction

  • Comments
    • The tickets for the hall are purchased from Crook Hall and Gardens - Cafe.
    • Please see the access guide for more information.
    • Access to the hall is either via the Secret Garden (for more information see the access guide for the gardens) or via the gate and ramp from the top of the car park.

Opening times

  • Crook Hall and Gardens is open: Sunday, Monday, Tuesday, Wednesday: 11:00 to 17:00. If there are no weddings on the venue will be open on other days, please telephone to confirm.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Durham.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • The car park type is open air/surface.
  • There is/are 0 designated parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
  • There is not a designated drop off point.

Outside Access (Car Park Gate)

  • This information is for the entrance located at the top of the car park.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 90cm (2ft 11in).
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is / are single.
    • The door(s) is / are heavy.
    • The width of the door opening is 110cm (3ft 7in).
  • Comments
    • To use this entrance please contact the venue in advance.

Level Change (Car Park Gate)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in front of the second set of gates.
  • There is / are 2 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are shallow.
  • The steps do not have handrails.

Outside Access (Secret Garden Entrance)

  • This information is for the entrance located at the front of the hall.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 90cm (2ft 11in).
  • Comments
    • There is step free access to the entrance from the Secret Garden.

Level Change (Secret Garden Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 1 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are shallow.

Outside Access (Courtyard Entrance)

  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 70cm (2ft 4in) wide.

Level Change (Courtyard Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in front of and just beyond the entrance.
  • There is / are 5 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are deep.
  • The steps do not have handrails.

Hall - Ground Floor

  • There is step free access along the ground floor corridors and in the Jacobean Room, Screens Passage and Medieval Hall.
  • There is a medium step into the kitchen.
  • There is a medium step into the library.
  • There are 3 medium steps located at the rear of the Jacobean Room, leading up to the remains of the old medieval stair case.
  • There are standard toilets located along the ground floor corridor.

Eating and Drinking (Dining Room and Courtyard Cafe)

  • The following information is for the cafe.
  • The cafe is located on the ground floor and in the courtyard.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 7m (7yd 1ft) from the Secret Garden entrance.
  • The distance between the floor and the lowest table is 66cm (2ft 2in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments
    • Food and drinks can be served in either the dining room or outside in the courtyard.
    • Access to the courtyard is via the courtyard entrance and 5 deep steps.

Level Change (Ground Floor Dining Room)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in front of the entrance.
  • There is / are 1 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are shallow.
  • The steps do not have handrails.

Other Floors

  • Steps
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are medium.
  • Comments
    • There is a similar set of stairs at the rear of the ground floor corridor.

Hall - First Floor

  • Once on the first floor there is step free access to the Georgian Dining Room, one set of standard toilets and the meeting room.
  • There are 3 deep steps leading down to the garden corridor, which leads to the art studio, exhibition room, exhibition room toilets, Minstrels Gallery and the staircase leading to the attic room on the second floor. There are 15+ medium steps leading to the attic room.
  • On the second floor there are 3 medium steps leading into the attic room.

Eating and Drinking (Georgian Dining Room)

  • The following information is for the restaurant.
  • The restaurant is located on the first floor.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The standard height for tables is 65cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are not available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments
    • The afternoon tea can be served in the ground floor dining room.

Accessible Toilet

  • There is an accessible toilet located in the Crook Hall and Gardens - Cafe.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s)
    • The unisex toilets that were surveyed are located on the ground floor.
    • The unisex toilet(s) is/are 3m (3yd 10in) from the Secret Garden entrance.
    • Inside the venue, there is level access to the unisex toilet(s).
    • Lighting levels are medium.
  • Comments
    • There are two additional standard toilets located on the first floor, one to the right at the top of the stairs and the other next to the exhibition gallery.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.