You are on Getting To The Hospital (Ashford Hospital). Skip to the next section.

Getting To The Hospital (Ashford Hospital)

Collapse all Expand all

• By Road View
  • Ashford Hospital is located near Heathrow Airport and is approximately 3 miles away from Junction 13 of the M25.
    From Junction 13 follow the A30 east until you reach a roundabout from where the hospital is signposted.
  • Parking Charges: Up to 20 minutes free for drop off. Up to 2 hours £4.50. 2-3 hours £5.50. 3-4 hours £6.50. 4-5 hours £7.50. 5-6 hours £8.00 Day rate (over 6 hours) £10.00 Weekly rate £25.00
    Blue Badge Parking: Blue Badge parking is free at our hospitals. Blue Badges must be displayed in your vehicle and can be shown or scanned on exit. All our disabled spaces are located close to the main hospital entrances and signs clearly direct the way for people with a disability. There is access on both sites for wheelchair users.
    At St Peter’s Hospital, disabled car parking is mainly located in the A and E car park. There is easy access into the corridor behind A and E. From here you can access the main reception area and the lift to other parts of the hospital. At Ashford, there are ramps at both the Main Entrance and the Outpatient Department entrances. Both sites have easy access to lifts.
    For those with mobility issues who find it difficult to reach our clinics or wards, wheelchairs are located at the main hospital entrances.
    Parking Concessions: We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors: Weekly parking permit - £25.00 Patients attending Haematology / Oncology Day units: Free for period of treatment. Patients attending long term cardiac rehabilitation clinics: Free for period of treatment. Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital: Three weekly permit - £20.00.
• By Bus View
  • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
    There is a White Bus 446 service that operates between the hospitals but this is only free for staff use.
• By Train View
  • The nearest train stations to the hospital are in Ashford (approximately 1.6km away) or Staines (approximately 3.2km away).
    Both stations are on the main bus routes.
• Useful Links View
  • Parking information at the hospital.
  • To view the web page described above click here (opens in new tab).
  • White bus service for staff.
  • To view the web page described above click here (opens in new tab).
  • Travelling to Ashford and St. Peter's hospitals by bus.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.

You are on Parking (Main Visitors Car Park). Skip to the next section.

Parking (Main Visitors Car Park)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders cannot booked in advance.
• There is/are 11 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
• The nearest Blue Badge bay is 16m (17yd 1ft) from the main hospital entrance.
• The furthest Blue Badge bay is 45m (49yd 8in) from the main hospital entrance.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The car park surface is block paving.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.
• There is a designated drop off point.
• The drop off point is located in front of the main entrance.

You are on Getting To (Day Surgery). Skip to the next section.

Getting To (Day Surgery)

• The Day Surgery is/are located on the ground floor of the Outpatients Building.
• Access to the Day Surgery is via the main entrance.
• From the main entrance, proceed past reception and through the automatic double into the lift lobby. From the lift lobby, turn right and proceed along the corridor through four sets of open double doors. Follow the corridor to the right of the lifts through two sets of open double doors and then take the next right turn. Follow the corridor up a moderate slope and the entrance is located to the right.
• There is ramped/sloped access to the Day Surgery.
• The Day Surgery is approximately 90m from the main entrance.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Ashford Hospital Main Entrance). Skip to the next section.

Outside Access (Ashford Hospital Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 186cm (6ft 1in).

Collapse all Expand all

• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 186cm (6ft 1in).
• Comments View
  • There is a dark mat between both sets of entrance doors.
  • There are wheelchairs to borrow at this entrance.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday Closed.
• Tuesday Closed.
• Wednesday Closed.
• Thursday Closed.
• Friday Closed.
• Saturday Closed.
• Sunday Closed.
• Access is by appointment only.

You are on Outside Access (Ward Entrance). Skip to the next section.

Outside Access (Ward Entrance)

• This information is for the entrance located on the ground floor corridor.
• There is not level access into the venue.
• The intercom is in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 156cm (5ft 1in).

You are on Level Change (Ward Entrance). Skip to the next section.

Level Change (Ward Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading to the entrance.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

You are on Reception. Skip to the next section.

Reception

• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• The type of flooring in walkways and corridors is vinyl/laminate.
• The lighting levels are bright.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• No chairs are permanently fixed.
• All chairs have armrests.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is a television.
• Subtitles are not available.
• Vending machines are not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are bright.

Collapse all Expand all

• Comments View
  • There are separate male and female waiting rooms.

You are on Consultation / Treatment Room. Skip to the next section.

Consultation / Treatment Room

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by hook and loop.
• There is not a chair.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The room does not have background music playing.
• Lighting levels are bright.

You are on Consultation / Treatment Room (Post Op Bay). Skip to the next section.

Consultation / Treatment Room (Post Op Bay)

• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by hook and loop.
• There is a chair.
• The room does not have background music playing.
• Lighting levels are bright.

You are on Ward. Skip to the next section.

Ward

• There is level access in the ward.
• The ward is not single sex.
• There is/are 3 bay(s) available.
• There is/are 0 side room(s) available.
• The area/room/bay surveyed was Bay 1.
• There is a/are door(s) to the area/room/bay.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 152cm (4ft 12in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre around the bed(s)/between beds.
• The bed(s) is/are adjustable.
• No bed(s) has/have bedside storage.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by hook and loop.
• There is not an accessible toilet for visitors to use on the ward.
• There is not an accessible toilet for visitors to use outside the ward.
• There is not a standard toilet for visitors to use on the ward.
• There is a standard toilet for visitors to use outside the ward.
• The distance to the standard toilet for visitors to use is 20m (21yd 2ft).
• There is not a bathroom on the ward.
• There is not a bathroom outside the ward.
• Lighting levels are adjustable.
• A flashing alarm is not available.
• A vibrating alarm is not available.

You are on Standard Changing Room (Male). Skip to the next section.

Standard Changing Room (Male)

• There is a/are standard changing room(s) available.
• The standard changing room(s) surveyed is/are located in the male and female waiting areas.
• The standard changing room(s) is/are approximately 15m (16yd 1ft) from the ward entrance.
• The standard changing room(s) is/are approximately 13m (14yd 8in) from the reception desk.
• There is level access to the standard changing room(s).

Collapse all Expand all

• Comments View
  • One changing room has a wider access door of 85cm.

You are on Accessible Bathroom. Skip to the next section.

Accessible Bathroom

• Accessible bathroom facilities are available.

Collapse all Expand all

• Location and access View
  • The bathroom is unisex.
  • The bathroom is not for the sole use of disabled people.
  • There is Braille, tactile and pictorial signage on or near the accessible bathroom door.
  • The accessible bathroom is 45m (49yd 8in) from the ward entrance.
  • There is level access to the accessible bathroom.
• Features and dimensions View
  • A key is not required for the accessible bathroom.
  • The door opens inwards and outwards.
  • The door is locked by a twist lock.
  • The width of the door is 82cm (2ft 8in).
  • The door weight is heavy.
  • The dimensions of the bathroom are 185cm x 220cm (6ft 1in x 7ft 3in).
  • The bathroom has a non slip floor.
  • There is a functional emergency alarm available.
  • Disposal facilities are available.
  • There is not a coat hook.
• Position of fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the left.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin height is 72cm (2ft 4in).
  • The tap type is lever.
  • There is a mixer tap for the wash basin.
  • There are not mirrors in the accessible bathroom.
• Bath details View
  • There is not a bath.
• Wheel in shower details View
  • There is a wheel in shower.
  • The shower head height is adjustable.
  • The shower control type is lever.
  • The shower seat is no seat.
  • There are handrails available.
• Colour contrast and lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile, pictorial and Braille signage on or near the toilet door.
  • This accessible toilet is located on the left along the ward.
  • This accessible toilet is approximately 12m (13yd 4in) from the ward entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards and outwards.
  • The door is locked by a twist lock.
  • The door is light.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The dimensions of the accessible toilet are 250cm x 200cm (8ft 2in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 104cm (3ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the left on entering.
  • The female and male toilets are approximately 10m (10yd 2ft) from the ward entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Ashford Hospital - Main Entrance link (new tab) - click here.
• Paediatrics and CAMHS Outpatients Clinic link (new tab) - click here.