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Debenhams

Unit 4, Houndshill Shopping Centre, Albert Road, Blackpool, Lancashire, FY1 4HU

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Access Guide

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Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 18:00.
  • Sunday 10:30 - 16:30.

Location

  • The venue is situated within the centre of the borough.
  • This venue is situated in Blackpool.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Blackpool North.
  • The venue is in a shopping mall.
  • There is a tram stop within 150m (164yds) of the venue.

Parking

  • Please see the guide to the Houndshill Shopping Centre for parking facilities.
  • The photograph shows the designated bays that are located immediately outside the Debenhams entrance in the car park.

Outside Access (2nd Floor Entrance)

  • This information is for the entrance located in the Houndshill Shopping Centre car park.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 162cm (5ft 4in) wide.
  • Comments View
    • There is a car park pay station immediately outside the entrance.
    • Entrance width is limited to 120cm by bollards outside the entrance.
    • The photograph on the right shows the bollards outside the entrance.

Lift (Main Lifts)

  • There is a lift for public use.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2.
  • The lift is 48m (52yd) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 107cm (3ft 6in).
  • The dimensions of the lift are 192cm x 152cm (6ft 4in x 4ft 12in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • The lift is located to the left as you enter the main entrance.
    • Level 2 accesses the car park entrance.

Outside Access (Houndshill Shopping Centre Entrance)

  • This information is for the entrance located in the Houndshill shopping centre.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 1000cm (32ft 10in) wide.
  • Comments View
    • The photograph on the right shows the security detectors that limit the access width to 120cm.

Outside Access (Front Entrance)

  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 113cm (3ft 8in) wide.
  • Comments View
    • The entrance is located on the corner of Coronation Street and Albert Road.

Level Change (Front Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • There are steps to access this area / service.
  • The steps are located inside the entrance.
  • There is / are 6 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.

Lift (Front Entrance)

  • There is a lift for public use.
  • The lift is located to the right as you enter the front entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G.
  • The platform lift accesses a small level change.
  • The lift is 6m (19ft 8in) from front entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 106cm (3ft 6in).
  • The dimensions of the lift are 141cm x 131cm (4ft 8in x 4ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • The lift allows access to the lower ground floor only.
    • The main lifts allow access from the lower ground floor to all floors.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG-G-1.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting level is bright.
  • Comments View
    • Level 2 accesses the car park.

Eating and Drinking

  • The following information is for the restaurant.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 25m (27yd 1ft) from the main lifts.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is breakfast, hot and cold meals and sandwiches.

Changing Places

  • Location and access View
    • The facility is located on the fist floor.
    • The facility is 5m (16ft 5in) from the lift.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from a member of staff.
    • The dimensions of the facility are 230cm x 410cm (7ft 7in x 13ft 5in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers the changing bench and the toilet.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 100cm (3ft 3in).
    • The transfer space on the right as you face the toilet is 90cm (2ft 11in).
    • Drop down rails are provided.
    • As you face the toilet the drop down rails are on both sides.
    • The type of sink is fixed.
    • Wall mounted hand rails are not available at the sink.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is available.

Standard Changing Room

  • There are standard changing rooms available.
  • There is level access to the standard changing rooms.
  • Comments View
    • There is at least 1 changing room on each floor.
    • The changing rooms are located according to appropriate departments.
    • The nearest changing room is 43 metres from the main entrance.
    • The changing rooms each have one larger changing room 216 cm by 300 cm.
    • There is a functional emergency alarm.
    • There are mirrors at a lower level.
    • There are coat hooks at a lower level.
    • The photograph on the right shows one of the larger changing rooms.

Accessible Fitting Room

  • Accessible fitting room(s) are available.
  • The accessible fitting room(s) is / are located in all standard fitting rooms.
  • The fitting room has sufficient space for a wheelchair user to manoeuvre and an emergency alarm.

Changing Places

  • Location and access View
    • The facility is located on the fist floor.
    • The facility is 5m (16ft 5in) from the lift.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from a member of staff.
    • The dimensions of the facility are 230cm x 410cm (7ft 7in x 13ft 5in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers the changing bench and the toilet.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 100cm (3ft 3in).
    • The transfer space on the right as you face the toilet is 90cm (2ft 11in).
    • Wall mounted rails are not available.
    • Drop down rails are provided.
    • As you face the toilet the drop down rails are on both sides.
    • Wall mounted hand rails are not available at the sink.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is available.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 52m (56yd 2ft) from the main entrance.
    • This accessible toilet is located next to the main lifts on the 1st floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 94cm (3ft 1in).
    • The door is light.
    • The dimensions of the accessible toilet are 169cm x 240cm (5ft 7in x 7ft 10in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 104cm (3ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is poor.
    • The lighting levels are bright.
  • Comments View
    • There is also an accessible toilet on the ground and lower ground floors in the staff areas.
    • These other accessible toilets can be accessed by asking a member of staff.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located next to the main lifts on the 1st floor.
    • The female and male toilets are 55m (60yd) from the main entrance.
    • Inside the venue, there is level access to the female and male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • The height of the baby change table once extended is 85cm (2ft 9in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.
  • Comments View
    • The baby change facilities are located in a dedicated room next to the toilets.
    • There is a family toilet facility located in a dedicated room next to the toilets.
    • The family toilet room has standard and lowered sinks and toilets and baby change facilities.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Comments View
    • A personal shopper is available on request.
    • The photograph on the left shows the baby change room.
    • The photograph on the right shows the family toilet room.