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Debenhams

County Mall Shopping Centre, Crawley, West Sussex, RH10 1FG

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Access Guide

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Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:30 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 11:00 - 17:00.

Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Crawley.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Crawley.

Parking

  • The venue does not have its own car park.

Outside Access (County Mall North Car Park)

  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 142cm (4ft 8in) wide.

Level Change (County Mall North Car Park)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 380cm (12ft 6in).
  • There are steps to access this area / service.
  • There is / are 1 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are shallow.
  • Comments View
    • This entrance gives access to the venue from level 1 of the County Mall North Car Park.

Outside Access (Southgate Avenue)

  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 165cm (5ft 5in) wide.

Level Change (Southgate Avenue)

  • There are steps to access this area / service.
  • There is / are 8 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments View
    • This door is activated via a push pad.
    • The steps are located beyond the entrance and are overcome by the standard lift.

Outside Access (Lower Mall)

  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 290cm (9ft 6in) wide.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • This venue does play background music.
  • Lighting levels are bright.

Restaurant Bar Internal (Style Cafe)

  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 52cm (1ft 8in).
  • Menus are not available in large print.
  • Menus are not clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is traditional.

Eating and Drinking (Costa)

  • The following information is for the café.
  • The café is located on the first floor.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the entrance.
  • The standard height for tables is 74cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G and 1.
    • The lighting levels are low.
  • Comments View
    • Access to to the upper floors is by escalator only.
    • The Style cafe is located on the 1st floor.

Lift

  • There is a lift for public use.
  • The lift is located adjacent to the Southgate Avenue entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 7m (7yd 1ft) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 150cm x 155cm (4ft 11in x 5ft 1in).
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • This accessible toilet is approximately 27m (29yd 1ft) from the accessible entrance.
    • This accessible toilet is located on the 2nd floor.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The dimensions of the accessible toilet are 190cm x 145cm (6ft 3in x 4ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 76cm (2ft 6in).
    • The tap type is lever.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 102cm (3ft 4in).
    • There is a wash basin.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There is a separate parent and baby room in the corridor adjacent to the toilets.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.