- The information in this section was taken in October 2020.
- There have been no changes to the parking.
- The terminal buildings are now restricted to travelling public only and anyone using the services.
- Separate entrances and exits are clearly marked for both Departures and Arrivals.
- Sanitising stations are available throughout both terminals at main entrances and high footfall areas.
- There are internal queuing systems within the terminal buildings and one way systems have been introduced and are clearly marked/signed.
- There are pre-recorded PA announcements in place reminding passengers of social distancing, to wash hands and also to wear face masks.
- Clear signage, posters and floor markings have been installed throughout the terminal buildings.
- Protective clear screens have been installed at Check-in, Disruption desk, information/post office desk, BA lounge and the lost baggage desk in Arrivals.
- There have been no changes to the toilet facilities.
- There is a testing centre set up in the Arrivals Hall which is testing all inbound passengers. Additional staff are available supporting passengers through this process.
- Face masks must be worn throughout the terminal buildings.
- Please click here for the latest well being video advising passengers of the 'new' journey through the airport.
- For more information about the measures in place for Covid-19 please click here (new tab) .
- On entering through the Departure Gates entrance turn left. Gate 12 is approximately 6m on the right and Gate 13/14 is approximately 30m on the right.
- For the Departures Lounge DisabledGo access guide please click here (new tab).
Getting Help and Assistance
- Special Assistance please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located the grass verge at the end of the Departures Terminal.
- Water bowls for assistance dogs are not available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact the Special Assistance desk in the Departures Lounge.
- For passengers requiring Special Assistance, please let your airline know of your particular needs at least 48 hours before you travel. They will then make arrangements to ensure your requirements are met.
If you are planning on travelling with your own electric wheelchair, please advise your airline in advance.
Please check in at least 90 minutes before the stated time of departure.
- For Blue Badge bay users wishing to take their Blue Badge with them when travelling abroad, contact the Customer Relations desk to obtain a temporary parking permit to display in the car.
- For passengers with particular needs in relation to autism, dementia or other particular mental health needs, please contact the Customer Relations team by e-mail at least 48 hours before travel, specifying particular requirements. They will then endeavour to meet your needs.
Entrance (Departure Gates Entrance)
- This information is for the entrance located to the rear left of the Departures Lounge, after Duty Free.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 158cm.
- There is step free access from the entrance to the Departure Gates.
- Access into the waiting areas is via a single door, 107cm in width, that is held open until embarkation.
- There is fixed seating within the waiting areas both with and without armrests.
- There are audible announcements for flight information.
- The flooring in this area is carpet.
- The lighting levels are good.
Accessible Toilet(s) (Gate 12)
- There is an/are accessible toilet(s) for public use.
Location and Access
- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located near Gate 12, opposite the Departure Gates entrance.
- This accessible toilet is approximately 5m (5yd 1ft) from the Departure Gates entrance.
- There is step-free access to the accessible toilet.
Features and Dimensions
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 161cm x 186cm (5ft 3in x 6ft 1in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has not got a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 79cm (2ft 7in).
- The transfer space is obstructed by a nappy bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general domestic waste disposal units.
- There is not a/are not coat hook(s).
Position of Fixtures
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a lid.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 115cm (3ft 9in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 84cm (2ft 9in).
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 89cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 94cm (3ft 1in).
Colour Contrast and Lighting
- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is poor.
- The lighting levels are good.
Baby Changing Facilities
- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 99cm (3ft 3in).
Standard Toilet(s) (Gate 12)
- Standard toilet facilities are available.
Access to Standard Female and Male Toilet(s)
- The female and male toilet facilities that were surveyed are located near Gate 12, opposite the Departure Gates entrance.
- The female and male toilets are approximately 5m (5yd 1ft) from the Departure Gates entrance.
- There is step-free access to the female and male toilet(s).
- There is pictorial signage on or near the toilet door.
- There is not a lowered urinal in the male toilet(s).
- An ambulant toilet with wall-mounted grab rails is not available.
- There is not a lowered wash basin.
- The wash basin(s) tap type is push.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
- There is a/are similar standard toilet(s) available.
Departure Gates to Aircraft
- When called to embark, those with Special Assistance will be called first together with others who may need help embarking.
- The doors to the Gates will be held open. Some gates have an internal door and outer door. These doors have a minimum opening width of 106cm.
- Gate 2 has a sliding door (100cm in width).
- All gates have a slight ramp externally, most of which have at least 1 handrail.
- Passengers will then be directed to the front or rear aircraft entrance via a marked pathway.
- Between the ramp and the aircraft the path is level.
- Access to the plane will be by an Aviramp mobile ramp or steps.
- Wheelchair users who require chair transfer will be boarded by powered aisle chair.
- Individual airlines can advise on individual embarkation procedures for particular flights.
- Swissport operate 'Continental' and Lite model Aviramp portable boarding and disembarking ramps.
- The ramp, when in position, has a steep gradient.
- For ambulant or partial wheelchair users (WCHR, WCHS), passengers usually walk up or down the ramp.
- For full wheelchair users (WCHC), the passenger will normally be transferred to a powered aisle wheelchair for embarkation and disembarkation.
- Depending on the aircraft, other passengers may either use the ramp access at the front or stairs at the rear.