Access Guide
Security
Departure Lounge
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Access
View
- There is step-free access throughout the departure lounge.
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Circulation
View
- The type of flooring in this area is vinyl and tiles.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is good colour contrast between the walls and floor in all areas.
- There is a mixture of seating with and without armrests at regular intervals.
- There is designated seating available for people with reduced mobility.
- The lighting levels are varied.
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Information
View
- Departures information boards are available.
- There are audible announcements in this area.
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Signage
View
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- Dementia friendly signage is not provided.
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Audio
View
- This venue does play background music in public areas.
- Music is played throughout the Departure Lounge.
- There is a hearing assistance system in the departure lounge.
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Comments
View
- There is a water bottle refilling point along the corridor towards Gates 21 - 28.
Eating and Drinking (Sip & Stone Bar and Kitchen)
- The following information is for the bar.
- The bar is located immediately beyond security.
- There is step-free access to the bar.
- Full table service is available.
- There is not a hearing assistance system.
- There is step-free access within the café/bar.
- There is ample room for a wheelchair user to manoeuvre.
- This area does play background music.
- The type of flooring in this area is tiles and wood.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- The nearest table is approximately 5m from the entrance/opening.
- The nearest table is approximately 3m from the till/counter.
- The distance between the floor and the lowest table is 70cm.
- The distance between the floor and the highest table is 72cm.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- There are hand held menus available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- The lighting levels are good.
Eating and Drinking (Burger King)
- The following information is for the café.
- The café is located in the Departure Lounge, beyond security.
- There is step-free access to the café.
- Full table service is not available.
- Food and/or drinks are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is medium height (77cm - 109cm).
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- There is not a hearing assistance system.
- There is step-free access within the café.
- There is ample room for a wheelchair user to manoeuvre.
- This area does play background music.
- The type of flooring in this area is vinyl and tiles.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- The nearest table is approximately 1m from the entrance/opening.
- The nearest table is approximately 5m from the till/counter.
- The distance between the floor and the lowest table is 70cm.
- The distance between the floor and the highest table is 84cm.
- The standard height for tables is 70cm.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is available.
- Drinking straws are available.
- There are wall menus available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is fast food.
- The lighting levels are good.
Accessible Toilet(s) (Next to Burger King)
- There is an/are accessible toilet(s) for public use.
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Location and Access
View
- This accessible toilet is located in the Departure Lounge next to Burger King.
- There is step-free access into the accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is tactile, pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 203cm x 283cm (6ft 8in x 9ft 3in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has not got a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 99cm (3ft 3in).
- The transfer space is obstructed by a wash basin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary, non-infectious waste and general waste (with no lid) disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 175cm from the floor.
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Position of Fixtures
View
- There is not a/are not wall-mounted grab rail(s) available.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a lid.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 67cm (2ft 2in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 106cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 78cm (2ft 7in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is fair.
- The contrast between the internal door and wall is poor.
- The contrast between the dropdown rail(s) and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is fair.
- The lighting levels are good.
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Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 69cm (2ft 3in).
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Comments
View
- There is an additional wash basin in the accessible toilet. The height of the wash basin is 76cm.
Standard Toilet(s) (Next to Burger King)
- Standard toilet facilities are available.
- The female toilet facilities that were surveyed are located next to Burger King.
- There is step-free access into the female toilet(s).
- There is tactile and pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is available.
- There is a vertical grab rail to the left of the seat.
- There is a lowered wash basin.
- The height of the lowered wash basin is 74cm.
- There are no vertical wall-mounted grab rails at the lowered wash basin.
- The wash basin(s) tap type is sensor.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
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Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located next to Burger King.
- There is step-free access into the male toilet(s).
- There is tactile and pictorial signage on or near the toilet door.
- There is a lowered urinal.
- The height of the lowered urinal is 42cm.
- There are vertical wall-mounted grab rails on both sides of the lowered urinal.
- The lowered urinal does contrast visually with the wall.
- There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
- An ambulant toilet with wall-mounted grab rails is available.
- There is a horizontal grab rail to the left of the seat.
- There is a lowered wash basin.
- The height of the lowered wash basin is 74cm.
- There are no vertical wall-mounted grab rails at the lowered wash basin.
- The wash basin(s) tap type is sensor.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
Level Change (Access to Main Lounge and Departure Gates)
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Ramp / Slope
View
- There is a ramp/slope located to the right as you enter from Security.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The lighting levels at the ramp/slope are moderate to good.
- The ramp/slope does bypass the step(s).
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Step(s)
View
- There is a/are step(s) located to the right as you exit Security, opposite Burger King.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
Shop(s) (Boots)
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Shop Entrance
View
- In the Departure Lounge.
- There is step-free access at this entrance/opening.
- There are no doors leading into the shop(s).
- The width of the door(s)/opening leading into the store is 175cm.
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Till Point(s)
View
- There is step free access to the till point(s).
- The nearest till point is/are approximately 15m from the shop entrance.
- The till point(s) is/are clearly signed.
- The height of the till point is 100cm.
- There is not a lowered section at the till point.
- There is not a hearing assistance system at the till point(s).
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
Shop(s) (WHSmith - Departure Lounge 1)
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Shop Entrance
View
- In the Departure Lounge.
- There is step-free access at this entrance/opening.
- There are no doors leading into the shop(s).
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Till Point(s)
View
- There is step free access to the till point(s).
- The nearest till point is/are approximately 15m from the shop entrance.
- The till point(s) is/are clearly signed.
- The height of the till point is 105cm.
- There is a lowered section at the till point.
- The height of the lowered section at the till point(s) is 68cm.
- There is a clear knee recess beneath the lowered section(s) of the till point(s).
- There is not a hearing assistance system at the till point(s).
- There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
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Comments
View
- There are self-service tills.
- The height of the till is 86cm.
- The height of the screen is between 110cm - 130cm.
- The height of the card reader is 120cm.
Shop(s) (BPerfect Cosmetics)
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Shop Entrance
View
- The kiosk is located to the right as you enter the Duty Free.
- There is ramped/sloped access at this entrance/opening.
- There are no doors leading into the shop(s).
- The width of the door(s)/opening leading into the store is 99cm.
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Till Point(s)
View
- There is step free access to the till point(s).
- The nearest till point is/are approximately 3m from the shop entrance.
- The till point(s) is/are not clearly signed.
- The height of the till point is 109cm.
- There is not a lowered section at the till point .
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Comments
View
- There is a very slight incline as you enter the kiosk for the make up demonstration area.
Shop(s) (Aelia Duty Free - Drink)
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Shop Entrance
View
- In the Departure Lounge, to the left after the ramp.
- There is step-free access at this entrance/opening.
- There are no doors leading into the shop(s).
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Till Point(s)
View
- There is step free access to the till point(s).
- The till point(s) is/are clearly signed.
- The height of the till point is 76cm.
- There is not a hearing assistance system at the till point(s).
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
Shop(s) (Aelia Duty Free - Perfumes and Gifts)
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Shop Entrance
View
- In the Departure Lounge, to the right after the ramp.
- There is step-free access at this entrance/opening.
- There are no doors leading into the shop(s).
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Till Point(s)
View
- There is step free access to the till point(s).
- The till point(s) is/are clearly signed.
- The height of the till point is 88cm.
- There is not a lowered section at the till point .
- There is not a hearing assistance system at the till point(s).
- There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
Eating and Drinking (Starbucks)
- The following information is for the café.
- The café is located in the Departure Lounge.
- There is step-free access to the café.
- Full table service is not available.
- Food and/or drinks are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is medium height (87cm - 94cm).
- There is not a lowered section of the counter.
- There is not a hearing assistance system.
- There is step-free access within the café.
- There is ample room for a wheelchair user to manoeuvre.
- This area does not play background music.
- The type of flooring in this area is tiles.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- The nearest table is approximately 1m from the entrance/opening.
- The nearest table is approximately 3m from the till/counter.
- The distance between the floor and the lowest table is 50cm.
- The distance between the floor and the highest table is 85cm.
- The standard height for tables is 71cm.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is available.
- Drinking straws are available.
- There are wall menus available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- The lighting levels are moderate to good.
Shop(s) (JD Sports)
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Shop Entrance
View
- In the Departure Lounge.
- There is step-free access at this entrance/opening.
- There are no doors leading into the shop(s).
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Till Point(s)
View
- There is step free access to the till point(s).
- The nearest till point is/are approximately 6m from the shop entrance.
- The till point(s) is/are clearly signed.
- The height of the till point is 106cm.
- There is not a lowered section at the till point .
- There is not a hearing assistance system at the till point(s).
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
View
- There is/are 1 fitting room(s) in total 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are clearly signed.
- There is not a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 95cm.
- The dimensions of the accessible fitting room(s) are 186cm x 292cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 122cm and 152cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 50cm.
Eating and Drinking (NORTHERN QTR. - Fed and Watered)
- The following information is for the café/bar.
- The café/bar is located in the Northern Quarter of the Departure Lounge.
- There is step-free access to the café/bar.
- Food and/or drinks are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is medium height (87cm - 94cm).
- There is not a lowered section of the counter.
- The height of the tray counter/rail is 75cm.
- There is not a hearing assistance system.
- There is step-free access within the café/bar.
- There is ample room for a wheelchair user to manoeuvre.
- This area does play background music.
- The type of flooring in this area is tiles and laminate.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The nearest table is approximately 1m from the entrance/opening.
- The nearest table is approximately 2m from the till/counter.
- The distance between the floor and the lowest table is 69cm.
- The distance between the floor and the highest table is 105cm.
- The standard height for tables is 73cm.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is available.
- Drinking straws are available.
- There are hand held menus and wall menus available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- The lighting levels are low to moderate.
Eating and Drinking (NORTHERN QTR. - Northern Quarter Bar)
- The following information is for the bar.
- The bar is located in the Northern Quarter of the Departure Lounge.
- There is step-free access to the bar.
- Full table service is not available.
- Food and/or drinks are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is high (95cm - 110cm).
- There is not a lowered section of the counter.
- There is not a hearing assistance system.
- There is step-free access within the bar.
- There is ample room for a wheelchair user to manoeuvre.
- This area does play background music.
- The type of flooring in this area is tiles and laminate.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- The nearest table is approximately 1m from the entrance/opening.
- The nearest table is approximately 4m from the till/counter.
- The distance between the floor and the lowest table is 69cm.
- The distance between the floor and the highest table is 105cm.
- The standard height for tables is 73cm.
- Plastic/takeaway cups are available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- The lighting levels are low to moderate.
Eating and Drinking (NORTHERN QTR. - Barista - Self-Serve Coffee)
- The following information is for the café.
- The café is located in the Northern Quarter of the Departure Lounge.
- There is step-free access to the café.
- Full table service is not available.
- Food and/or drinks are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is low (76cm - 86cm).
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 66cm.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- There is not a hearing assistance system.
- There is step-free access within the café.
- There is ample room for a wheelchair user to manoeuvre.
- This area does play background music.
- The type of flooring in this area is tiles, wood and laminate.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The nearest table is approximately 1m from the entrance/opening.
- The nearest table is approximately 3m from the till/counter.
- The distance between the floor and the lowest table is 69cm.
- The distance between the floor and the highest table is 105cm.
- The standard height for tables is 73cm.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is available.
- Drinking straws are available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- The type of food served here is baked snacks.
- The lighting levels are good.
Eating and Drinking (NORTHERN QTR. - Hawker - Asian Street Food)
- The following information is for the café.
- The café is located in the Northern Quarter of the Departure Lounge.
- There is step-free access to the café.
- Full table service is not available.
- Food and/or drinks are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is low (76cm - 86cm).
- There is not a lowered section of the counter.
- There is not a hearing assistance system.
- There is step-free access within the café.
- There is ample room for a wheelchair user to manoeuvre.
- This area does play background music.
- The type of flooring in this area is tiles, wood and laminate.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The nearest table is approximately 1m from the entrance/opening.
- The nearest table is approximately 3m from the till/counter.
- The distance between the floor and the lowest table is 69cm.
- The distance between the floor and the highest table is 105cm.
- The standard height for tables is 73cm.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is available.
- Drinking straws are available.
- There are menu boards/signs and wall menus available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is Asian street food.
- The lighting levels are moderate to good.
Changing Places (Northern Qtr)
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Location and Access
View
- The facility is located next to the Northern Qtr.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access to the facility.
- The facility surveyed is not for the sole use of disabled people.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is fair.
- You do not need a key for the facility.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The door opens inwards.
- The door is heavy.
- The door is locked by a locking handle.
- The door does not have a horizontal grab rail.
- The width of the door is 106cm (3ft 6in).
- The dimensions of the facility are 302cm x 403cm.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has not got a non-slip floor.
- The colour contrast between the walls and floor is good.
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Toilet Details
View
- The facility toilet has a transfer space on one side only.
- The transfer space on the left as you face the toilet is 304cm (9ft 12in).
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The colour contrast between the dropdown rail(s) and wall is fair.
- There are no vertical grab rails for the toilet.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a sensor flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 54cm.
- The toilet has a cistern.
- The toilet seat colour contrast is poor.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
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Changing Bench and Hoist Details
View
- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
View
- There is a shower unit with a detachable shower head.
- The shower head is height adjustable.
- The adjustable shower head can be placed between 120cm and 140cm when mounted.
- There is no seat for the shower.
- There are not horizontal and/or dropdown rails available on both sides of the shower seat.
- There is a vertical grab rail for the shower.
- The colour contrast between the vertical grab rail(s) for the shower and wall is fair.
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Other Facilities
View
- A privacy screen is not available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on the left.
- The colour contrast between the wash basin grab rail(s) and wall is fair.
- There is a soap dispenser.
- The soap dispenser is not at the recommended height of 80cm-100cm.
- The height of the soap dispenser is 116cm.
- Wide tear off paper roll is not available.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 80cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a/are general domestic waste disposal units.
- There is an emergency alarm for the facility.
- The emergency pull cord alarm is within reach and fully functional.
- There is not a coat hook.
- There is not a flashing fire alarm beacon within the toilet.
- The lighting levels are good.
Standard Toilet(s) (Northern Qtr)
- Standard toilet facilities are available.
- The female toilet facilities that were surveyed are located next to the Northern Qtr.
- There is step-free access into the female toilet(s).
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is available.
- There is a vertical grab rail to the left of the seat.
- There is a lowered wash basin.
- The height of the lowered wash basin is 73cm.
- The wash basin(s) tap type is sensor.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
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Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located next to Fed & Watered.
- There is step-free access into the male toilet(s).
- There is pictorial signage on or near the toilet door.
- There is a lowered urinal.
- The height of the lowered urinal is 50cm.
- There are vertical wall-mounted grab rails on both sides of the lowered urinal.
- The lowered urinal does contrast visually with the wall.
- There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
- An ambulant toilet with wall-mounted grab rails is available.
- There is a horizontal grab rail to the right of the seat and vertical one to the left.
- There is a lowered wash basin.
- The height of the lowered wash basin is 73cm.
- The wash basin(s) tap type is sensor.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the standard female toilets.
- There is step-free access into the baby change facilities.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 82cm (2ft 8in).
Shop(s) (WHSmith - Departure Lounge 2)
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Shop Entrance
View
- Next to the Lagan Bar.
- There is step-free access at this entrance/opening.
- There are no doors leading into the shop(s).
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Till Point(s)
View
- There is step free access to the till point(s).
- The nearest till point is/are approximately 2m from the shop entrance.
- The till point(s) is/are clearly signed.
- The height of the till point is 106cm.
- There is a lowered section at the till point.
- The height of the lowered section at the till point(s) is 73cm.
- There is a clear knee recess beneath the lowered section(s) of the till point(s).
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
Eating and Drinking (The Lagan Bar)
- The following information is for the restaurant/bar.
- The restaurant/bar is located in the Departure Lounge.
- There is step-free access to the restaurant/bar.
- Full table service is available.
- There is not a hearing assistance system.
- There is step-free access within the restaurant/bar.
- There is ample room for a wheelchair user to manoeuvre.
- This area does play background music.
- The type of flooring in this area is tiles and wood.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The nearest table is approximately 1m from the entrance/opening.
- The nearest table is approximately 4m from the till/counter.
- The distance between the floor and the lowest table is 69cm.
- The distance between the floor and the highest table is 105cm.
- The standard height for tables is 72cm.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is not available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- There are hand held menus available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is a traditional pub menu.
- The lighting levels are varied.
Standard Toilet(s) (Next to The Lagan Bar)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located next to The Lagan Bar.
- There is step-free access into the female and male toilet(s).
- There is pictorial signage on or near the toilet door.
- There is a lowered urinal in the male toilet(s).
- The height of the lowered urinal is 48cm.
- There are no vertical wall-mounted grab rails at the lowered urinal.
- The lowered urinal does contrast visually with the wall.
- There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
- An ambulant toilet with wall-mounted grab rails is not available.
- There is not a lowered wash basin.
- The wash basin(s) tap type is push.
- There is a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
- There is a/are similar standard toilet(s) available.
Entrance (Smoking Terrace - Next to the Lagan Bar)
- This entrance is located to the rear of the Lagan Bar.
- There is step-free level access at the entrance.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at this entrance.
- There are double manual doors which open away from you.
- The width of the opening is 156cm.
- There is an oversized threshold at the opening.
- The doors have a high colour contrast.
- There is a second automatic door which open by sliding.
- The width of the opening is 103cm.
- There is an oversized threshold at the opening.
- The second door has a medium colour contrast.
- There is a coin-operated charge to access this area via payment box on the right of the door.
Departure Gates
- Gates 10 to 17 are located to the left and accessed via a corridor between Aelia Duty Free Shop and Starbucks Coffee.
- Gate 18 is located in the Departure Lounge next to JD Sports.
- For more information about Departure Gates 10 - 14 please click here (opens in new tab)
- For more information about Departure Gates 16 and 17 please click here (opens in new tab)
- For more information about Departure Gate 18 please click here (opens in new tab)
- Gates 20 - 28 are located on the pier, accessed along the corridor between Fed & Watered and The Lagan Bar.
- For more information about Departure Gate 20 please click here (opens in new tab)
- For more information about Departure Gates 21, 26 and 27 please click here (opens in new tab)
- For more information about Departure Gates 22, 23, 24 and 25 please click here (opens in new tab)
- For more information about Departure Gates 28 and 29 please click here (opens in new tab).