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Departures Gates 40-50

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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Reserved Seating for Assistance

  • Passengers who require assistance will be escorted and will access the aircraft via a step free route using a lift or accessible transport.
  • There is a reserved seating area for passengers requiring assistance located off the corridor leading from the Departure Lounge and the lift and stairs.

Departure Lounge

Escalator(s) (Escalator from Departure Lounge)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located along the walkway leading from the Departure Lounge to the Gates.
    • The escalators only go down.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Step(s) (Escalator from Departure Lounge)

  • There is a/are step(s) located along the walkway leading from the Departures Lounge to the Gates.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Lift (From Departure Lounge)

  • There is a lift for public use.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 124cm x 187cm (4ft 1in x 6ft 2in).
  • The clear door width is 110cm (3ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is bright.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Getting To Departure Gates

  • This route begins after leaving the departure lounge via the steps, escalators or lifts to access the gates.
    Once on the lower floor continue ahead along the corridor with a slight uphill slope.
    At the end of the corridor turn right to face the travelator and at the end of the travelator is the second set of steps, lifts, and escalators to the departure gates.
  • The type of flooring along the route is vinyl.
  • There is flooring along the route which is shiny and could cause issues with glare or look slippery to some people.
  • There are travelators available along the route.
  • The start and end of the travelator(s) are clearly marked.
  • There are no gaps between the travellators.
  • Assistance vehicles are not available.
  • There are resting/seating areas along the route.
  • Wayfinding signage is available along the route.
  • The lighting levels along the route are good.
  • There is dedicated seating along the route at various intersections and an example of this seating can be seen in photograph 7.

Step(s) (To the Departure Gates 40-50 and 51-59)

  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • The lighting levels at the step(s) are good.

Escalator(s) (To the Departure Gates 40-50 and 51-59)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located along the first walkway to the departure gates.
    • The escalators only go up.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (To the Departure Gates 40-50 and 51-59)

  • There is a lift for public use.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 114cm x 206cm (3ft 9in x 6ft 9in).
  • The clear door width is 110cm (3ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is moderate to good.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Departure Gate(s)

  • Departure Gates Waiting Area View
    • The departure gate(s) in this area is/are gate(s) 40 - 50.
    • There is clear signage to the departure gate(s).
    • There is seating available at the departure gate(s).
    • There is a mixture of seating with and without armrests.
    • There is designated seating available for people with reduced mobility.
    • The type of flooring in the departure gate(s) is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is not a hearing assistance system in this area.
    • There are not audible announcements in this area.
    • The lighting levels are good.
  • Departure Gate Details View
    • A documentation check desk is available at gate(s) all.
    • The height of the documentation check desk(s) is very high (111cm+).
    • There is double, automatic doors with opening widths of 75cm+ exiting the departure gate(s) waiting area(s).
  • Boarding View
    • There is access to the aircraft via tarmac from gates all.
    • There is step-free via lift access to the doors that lead out to the tarmac.
    • There is double, permanently held open doors with an opening width of 75cm+ for access to the tarmac.
    • There is step free access to the aircraft via the tarmac from departure gates all.
    • There is an Ambulift available.
    • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.
    • This information is for the entrance located ahead after you exit the lift.
      The entrance is used to access the apron from the departure gates.
      The entrance area/door is clearly signed.
      There is step-free access at this entrance.
      The main door(s) open(s) away from you (push) and is/are double width with a width opening of 190cm.
      There is a member of staff available for assistance at this entrance and this entrance can be see in photographs 7-8.

Eating and Drinking (Burnells Bar)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located along the departures pier.
    • There is step-free access to the bar.
  • Service and Menus View
    • There is a bar where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is only played at certain times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 90cm.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a moveable card machine available for payment.
    • There is a separate counter for the bar, which is 115cm high.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 73cm.
    • The surface height of the highest table is 112cm.
    • Some tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are high tables and booths.
    • The type of flooring in this area is vinyl.
    • The lighting levels are moderate to good.

Accessible Toilet(s) (Right Hand Transfer - Between Gates 46 - 48)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located between gates 46 and 48.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens inwards and outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 110cm (3ft 7in).
    • The contrast between the internal door and wall is fair.
    • The door has a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 231cm x 279cm (7ft 7in x 9ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 138cm from floor level.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 159cm (5ft 3in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • There is a push button alarm in the toilet.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 107cm and 134cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a wall which acts as a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 122cm (4ft).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 91cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 98cm (3ft 3in).
    • The contrast between the hand dryer and the wall is fair.

Standard Toilet(s)

  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located between gates 45/46 and 48/49.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Comments View
    • There is a separate baby change room in the toilet block.
    • The door to the baby change room is 112cm (3ft 8in) wide.
    • The baby change table once extended is 91cm (3ft) high.

Walkway Between the Lift/Stairs/Escalators to the Departure Gates

  • It is approximately 100m (109yd) to the second set of lift, escalators and stairs to the departure gates.
  • There is fixed seating located along the walkway.
  • There is step free access along the walkway.
  • There is slight slope along the walkway.
  • There is clear signage to the departure gates.
  • There is a travelator, it is approximately 85m (93yd) to the travelator.

Lift (Departures Gates to Aircraft)

  • There is a lift for public use.
  • The lift is located at the side of the Departure Gate.
  • The lift is a standard lift.
  • A member of staff needs to be notified for use of the lift.
  • The floors which are accessible by this lift are Departures Gate to Apron.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 110cm (3ft 7in x 3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Step(s) (Departure Gates to Aircraft)

  • There is a/are step(s) located after you exit the check-in gates as you leave to board the aircraft.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.