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Derby Station

Railway Terrace, Derby, Derbyshire, DE1 2RU

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Derby.
  • The venue is not situated on a road which has a steep gradient.

Parking (Short Stay)

  • The venue does have its own car park.
  • Venue Car Park View
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 420cm x 350cm (13ft 9in x 11ft 6in).
    • The nearest designated bay is 20m (22yd) from the main accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Comments View
    • It is possible to park in this car park for up to 20 minutes only.

Parking (Pride Park Long Stay)

  • The venue does have its own car park.
  • Venue Car Park View
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 12 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 420cm x 350cm (13ft 9in x 11ft 6in).
    • The nearest designated bay is 10m (32ft 10in) from the main accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.

Outside Access (Main Entrance)

  • There is not level access into the venue.
  • The main doors open both ways.
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 156cm (5ft 1in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Outside Access (Pride Park Car Park Entrance)

  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.

Level Change (Pride Park Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 161cm (5ft 3in).
  • Comments View
    • From this entrance, there is lift access to the footbridge.
    • There is then a lift down to the station concourse from the footbridge.

Lift

  • There is a lift for public use.
  • The lift is located at the Pride Park entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are the footbridge from the Pride Park entrance.
  • The lift is 4m (13ft 1in) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 96cm x 104cm (3ft 2in x 3ft 5in).
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lighting level in the lift is bright.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • Comments View
    • There is an identical lift which links the footbridge to the station concourse and the Railway Terrace entrance.
    • There is no lift access to Platforms 2 - 6.

Reception (Ticket Desks)

  • The reception desk is 20m (22yd) from the front entrance.
  • There is level access to reception from the entrance.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Comments View
    • Each desk has a pull down counter available to wheelchair users.
    • The Ticket Desks are open Monday to Saturday 04:55 - 22:45 and Sunday 06:20 - 23:00.

Inside Access (Station Concourse)

  • There is level access to the service.
  • Lighting levels are bright.
  • Comments View
    • The Customer Reception is located to the left hand side of the concourse, beside the Ticket Desks, as you enter via Railway Terrace.

Train Station

  • There are 6 platform(s) in the station.
  • The station is staffed.
  • There are generally 13 member(s) of staff on duty.
  • There is an office to obtain help.
  • This office is located on the station concourse.
  • The train companies operating from within this station are Midland Mainline.
  • There is a taxi rank at the station.
  • The taxi rank is located outside the main entrance.
  • The taxi rank is 22m (24yd) from the accessible entrance.
  • Shops and services within the station include a cafe, a bar, a newsagent, and a dry cleaners.

Train Station Platform (1)

  • There is no level access to the platform(s).
  • There is a ramp/slope to access the service.
  • The ramp is easy.
  • The ramp is permanent.
  • The ramp/slope is located leading to the platform from the concourse
  • The width of the ramp/slope is 260cm.
  • There is an adapted toilet.
  • Shops or services available on the platform are café, bar, waiting room, toilets.
  • The platform is accessible from the concourse via double, heavy doors which are 162 cm wide.

Train Station Platform (2 and 3)

  • There is no level access to the platform(s).
  • There is a ramp/slope to access the service.
  • The ramp is steep.
  • The ramp is permanent.
  • The ramp/slope is located leading from the subway to the Platforms
  • The width of the ramp/slope is 140cm.
  • There are 15+ steps to the service.
  • The steps are well lit.
  • The steps are medium height.
  • The steps have handrails.
  • The steps have handrails on on both sides going up.
  • The steps are clearly marked.
  • There is not an adapted toilet.
  • Shops or services available on the platform are waiting room and the Station Manger's office.
  • The ramp has a handrail on the right hand side going up.
  • If assistance is required to overcome the ramp, please contact a member of staff.

Train Station Platform (4 to 6)

  • There is no level access to the platform(s).
  • There is a ramp/slope to access the service.
  • The ramp is steep.
  • The ramp is permanent.
  • The ramp/slope is located leading from the subway to the platforms
  • The width of the ramp/slope is 220cm.
  • There are 15+ steps to the service.
  • The steps are well lit.
  • The steps are medium height.
  • The steps have handrails.
  • The steps have handrails on on both sides going up.
  • The steps are clearly marked.
  • There is an adapted toilet.
  • Shops or services available on the platform are café, waiting rooms, toilets.
  • The ramp has a handrail on the right hand side going up.

Accessible Toilet (Platform 1)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 27m (30yd) from the accessible entrance.
    • The accessible toilet is located on Platform 1.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the Customer Reception on the concourse.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 145cm x 176cm (4ft 9in x 5ft 9in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 84cm (2ft 9in).
    • The tap type is lever.
    • There is not a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is fair.
    • Lighting levels are bright.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There is a separate baby changing cubicle situated next to the adapted toilet on Platform 1.

Accessible Toilet (Platforms 4 and 6)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 130m (142yd) from the accessible entrance.
    • The accessible toilet is located on Platform 4.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the Customer Reception on the Concourse.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 184cm x 204cm (6ft 0in x 6ft 8in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 95cm (3ft 1in).
    • The tap type is lever.
    • There is a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink is placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is fair.
    • Lighting levels are bright.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There is a moderate ramp, 130 cm wide, with a handrail on the left hand side going up, leading to the adapted toilet.

Standard Toilet(s) (Platform 1)

Standard Toilet(s) (Platforms 4 and 6)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.