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Duchess's Stand - Oaks Hall

Epsom Downs Racecourse, Epsom Downs, Surrey, KT18 5LQ

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Access Guide

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Getting Help and Assistance

  • For a map of the racecourse please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • There are hearing induction loops available. There are fixed loops and portable loops available. Please contact the racecourse for more information.

Getting Here

  • By Road View
    • The racecourse is just a few minutes from Epsom Town Centre on the B290 Epsom Downs Road or alternatively just off junction 9 of the M25. During the racing season, AA signs will mark all major approach routes. If you are using satellite navigation, please use the postcode KT18 5LQ.
    • There is plenty of on-site car parking available for all conferences and events held at Epsom Downs Racecourse. During racedays car parking is available at various car parks on-site. Car parks are clearly signed with prices from £5.
  • By Bus View
  • By Train View
    • The nearest Railway Station is Tattenham Corner Station and Epsom Station.
    • Epsom station is connected by both South West Trains and Southern Trains. Connections from London Waterloo and London Victoria. Take a 10 minute taxi or bus ride from the station. Please note that during The Investec Derby Festival a shuttle bus service runs from Epsom station. Tattenham Corner Station. Approximately 1/2 mile walk to the racecourse. Epsom Downs Station. Approximately 1 mile walk to the racecourse.
    • For more information on National Rail please click here (opens new tab).

Raceday Parking

Outside Access (Duchess's Stand - Entrances 1 and 3 - Oaks Hall)

  • Entrance View
    • This information is for the entrance located on the Parade Ring side of the Duchess's stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 88cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Outside Access (Duchess's Stand - Entrance 4)

  • Entrance View
    • This information is for the entrance located to the side of the Duchess's Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 98cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Outside Access (Duchess's Stand - Entrances 5 and 6 - Oaks Hall)

  • Entrance View
    • This information is for the entrance located on track side of the Duchess's Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 130cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • The door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 148cm.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Outside Access (Duchess's Stand - Entrance 7)

  • Entrance View
    • This information is for the entrance located to the side of the Duchess's Stand.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 88cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the left, facing Entrance 7.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 6 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • The ramp was undergoing maintenance at the time of survey, June 2018.

Oaks Hall - Duchess's Stand

  • There is step-free access throughout Oaks Hall.
  • The surface of the flooring is vinyl.

Eating and Drinking (Bridget's Bar - Oaks Hall - Duchess's Stand)

  • The following information is for the bar.
  • The bar is located on the trackside of Oaks Hall.
  • There is step-free access to the bar.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks cannot be brought to the table.
  • The height of the service counter is high (110cm+).
  • There is a lowered section of the counter.
  • The lowered section of the counter is at the recommended height of 76cm.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • There is step-free access within the bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • Background music varies according to the function/event.
  • The type of flooring in this area is vinyl.
  • Plastic/takeaway cups are available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • The lighting levels are good.

Eating and Drinking (The Roasting Shed)

  • The following information is for the café.
  • The café is located to the left after Entrance 3.
  • There is step-free access to the café.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is a lowered section of the counter.
  • The lowered section of the counter is not at the recommended height of 76cm.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The clear knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • There is not a hearing assistance system.
  • The hearing assistance system is not signed.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • Background music varies according to the function/event.
  • The type of flooring in this area is vinyl.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.

Eating and Drinking (Fish and Chips)

  • The following information is for the café.
  • The café is located on the left hand side of Oak Hall, after Entrance 3.
  • There is step-free access to the café.
  • Food and/or drinks are ordered from the service counter.
  • The height of the service counter is high (110cm+).
  • There is a lowered section of the counter.
  • The lowered section of the counter is at the recommended height of 76cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • There is not a hearing assistance system.
  • There is ample room for a wheelchair user to manoeuvre.
  • Background music varies according to the function/event.
  • The type of flooring in this area is vinyl.
  • The type of food served here is Fish and Chips.
  • The lighting levels are good.

Eating and Drinking (Burger Bar)

  • The following information is for the café.
  • The café is located on the left hand side of Oak Hall, after Entrance 3.
  • There is step-free access to the café.
  • Food and/or drinks are ordered from the service counter.
  • The height of the service counter is high (110cm+).
  • There is a lowered section of the counter.
  • The lowered section of the counter is at the recommended height of 76cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • Background music varies according to the function/event.
  • The type of flooring in this area is vinyl.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • The type of food served here is Burgers.
  • The lighting levels are good.

Eating and Drinking (Pimm's Bar)

  • The following information is for the bar.
  • The bar is located on the right hand side of Oak Hall, after Entrance 1.
  • There is step-free access to the bar.
  • Food and/or drinks are ordered from the service counter.
  • The height of the service counter is high (110cm+).
  • There is a lowered section of the counter.
  • The lowered section of the counter is at the recommended height of 76cm.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The clear knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • There is not a hearing assistance system.
  • There is step-free access within the bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • Background music varies according to the function/event.
  • The type of flooring in this area is vinyl.
  • Drinking straws are available.
  • Children are welcomed in the bar area.

Eating and Drinking (Prosecco Bar - Oaks Hall - Duchess's Stand)

  • The following information is for the bar.
  • The bar is located on the right hand side of Oak hall as you enter Entrance 1.
  • There is step-free access to the bar.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks cannot be brought to the table.
  • The height of the service counter is high (110cm+).
  • There is a lowered section of the counter.
  • The lowered section of the counter is at the recommended height of 76cm.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The clear knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • There is not a hearing assistance system.
  • There is step-free access within the bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • Background music varies according to the function/event.
  • The type of flooring in this area is vinyl.
  • Plastic/takeaway cups are available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • The lighting levels are good.

The Betting Shop

  • There is a Betting Shop situated within Oaks Hall.
  • The Betting Shop is located on the right of Oaks Hall, facing the racecourse.
  • There are heavy double doors leading into the Betting Shop.
  • There is level access into the Betting Shop.
  • The doors push away from you and are 150cm wide.
  • There is step-free access throughout the Betting Shop.
  • The height of the counter is 118cm high and there is no lowered section.
  • The counter has glazed screens and is placed in front of a patterned background.
  • The lighting levels are good.

Accessible Toilet(s) (Duchess's Stand - Entrance 4)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located in the entrance hall of Entrance 4.
    • This accessible toilet is approximately 10m (10yd 2ft) from the Duchess's Stand - Oaks Hall - Entrance 4.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Duchess's Stand - Entrance 4)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the left hand side when entering Entrance 4 of the Duchess's Stand.
    • There is step-free access to the female toilet(s).
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the left hand side when entering Entrance 4 of the Duchess's Stand.
    • There is step-free access to the male toilet(s).
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Accessible Toilet(s) (Entrance 7 - Duchess's Stand)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located next to Entrance 7.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 151cm x 220cm (4ft 11in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Entrance 7 - Duchess's Stand)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located next to Entrance 7.
    • There is step-free access to the female and male toilet(s).
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Parent and Baby Room (Entrance 4 and 7 - Duchess's Stand)

  • There is a parent and baby room for public use.
  • The parent and baby room is located next to entrances 4 and 7.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 72cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

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