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Dundee Coffee House

Dundee Station, (Lower) Level Platform 1 / 4, Riverside Drive, Dundee, DD1 4BY

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Access Guide

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Introduction

  • Comments View
    • The venue is located on the platform level of Dundee Station just beyond the entry barriers.

Opening Times

  • Monday 06:00 - 18:30.
  • Tuesday 06:00 - 18:30.
  • Wednesday 06:00 - 18:30.
  • Thursday 06:00 - 18:30.
  • Friday 06:00 - 18:30.
  • Saturday 07:00 - 17:00.
  • Sunday 10:00 - 17:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Dundee Station.
  • Comments View
    • The cafe is located on the platform concourse of Dundee Railway Station.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is administered by Dundee City Council.
    • The car park is located at the side of the station, off South Marketgait.
    • The car park type is open air/surface.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 380cm x 600cm (12ft 6in x 19ft 8in).
    • The nearest Blue Badge bay is 7m (7yd 1ft) from the car park entrance.
    • The furthest Blue Badge bay is 10m (10yd 2ft) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac and block paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is a designated drop off point.
    • The drop off point is located in the car park, to the left as you enter.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • There is another drop off point at the end of the taxi rank on Riverside.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on South Union Street.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 222cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 203cm.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are Platform Level to Street Level.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are Platform Level to Street Level.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the main station foyer.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Street Level to Platform Level.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 25m (27yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 99cm (3ft 3in).
  • The dimensions of the lift are 118cm x 226cm (3ft 10in x 7ft 5in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Entrance (Security Barriers)

  • This information is for the entrance located at platform level.
  • Entrance View
    • There is step-free access at this entrance.
    • The door(s) is/are double width.
    • The width of the door opening is 108cm.
  • Comments View
    • The barriers open automatically by scanning your ticket.
    • The wider 108cm gate is on the right (photographs 3 and 4).
    • The standard width barriers adjacent are 62cm wide (photographs 5 and 6).
    • There is a slight slope to each of the barriers as you pass through.
    • There is a manual gate operated by station staff on the left of the barriers that opens towards you (pull). It is 160cm wide and access is level here (photographs 7 and 8).

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Level Change (Counter)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading up to the counter from the seating area.
  • The ramp/slope gradient is slight.

Eating and Drinking

  • The following information is for the café.
  • The café is located on the platform concourse beyond the entrance barriers.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 15m (16yd 1ft) from the security barriers.
  • The standard height for tables is 70cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located in the Scotrail Lounge between platforms 1 and 4.
    • Please refer to the Dundee Station guide for details.

Standard Toilet(s)

Additional Info

  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.