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Dundee Station

South Union Street, Dundee, DD1 4BY

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Access Guide

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Introduction

  • Comments View
    • Dundee Station serves the city of Dundee. The station has two through platforms and two terminal platforms. It is situated on the East Coast main line and is served by direct connections to Edinburgh, Glasgow, Aberdeen and Inverness.
    • The station is also served by the Caledonian Sleeper service to London.
    • There is step free access throughout the station.

Introduction

Assisted Travel Contact Information

  • Assisted Travel Helpline: 0800 912 2901.
  • Assisted Travel Textphone: 18001 0800 912 2 901 (for the hard of hearing).
  • https://www.scotrail.co.uk/plan-your-journey/accessible-travel.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • Comments View
    • The 360 bus route stops outside the station on South Union Street.
    • Bus routes 42, 42B, 53, 77, 77A, 77B, 99, 99A, 99B, 99C, 99D, X7, X26, X54 stop outside the station on South Marketgait.
    • Night bus route N99 stops outside the station on South Marketgait.

COVID-19 Information

Opening Times (Travel Shop)

  • Monday 06:30 - 19:30.
  • Tuesday 06:30 - 19:30.
  • Wednesday 06:30 - 19:30.
  • Thursday 06:30 - 19:30.
  • Friday 06:30 - 19:30.
  • Saturday 06:30 - 19:30.
  • Sunday 06:30 - 19:30.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is administered by Dundee City Council.
    • The car park is located at the side of the station, off South Marketgait.
    • The car park type is open air/surface.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 380cm x 600cm (12ft 6in x 19ft 8in).
    • The nearest Blue Badge bay is 7m (7yd 1ft) from the car park entrance.
    • The furthest Blue Badge bay is 10m (10yd 2ft) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac and block paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located in the car park, to the left as you enter.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • There is another drop off point at the end of the taxi rank on Riverside.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on South Union Street.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 222cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 203cm.

Outside Access (Taxi Rank Entrance)

  • Entrance View
    • This information is for the entrance located on Riverside Drive.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 96cm (3ft 2in).
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 222cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 217cm.
  • Comments View
    • There is a taxi rank and drop off outside this entrance.
    • There is a customer help point with intercom and hearing assistance system to the right of the entrance.

Outside Access (Car Park Entrance)

  • Entrance View
    • This information is for the entrance located in the car park.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 217cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 218cm.

Counter (Travel Shop)

  • The counter is 10m (10yd 2ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 94cm (3ft 1in).
  • There is a lowered section.
  • The height of the lowered section of the counter is 74cm.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Lighting levels are bright.
  • Comments View
    • There is a lowered section with cash tray at each window.
    • There is a removable card reader at each window.
    • There are touch screen self-service machine to the rear of the concourse.

Inside Access

  • There is not level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are Platform Level to Street Level.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are Platform Level to Street Level.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the main station foyer.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Street Level to Platform Level.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 25m (27yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 99cm (3ft 3in).
  • The dimensions of the lift are 118cm x 226cm (3ft 10in x 7ft 5in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Entrance (Security Barriers)

  • This information is for the entrance located at platform level.
  • Entrance View
    • There is step-free access at this entrance.
    • The door(s) is/are double width.
    • The width of the door opening is 108cm.
  • Comments View
    • The barriers open automatically by scanning your ticket.
    • The wider 108cm gate is on the right (photographs 3 and 4).
    • The standard width barriers adjacent are 62cm wide (photographs 5 and 6).
    • There is a slight slope to each of the barriers as you pass through.
    • There is a manual gate operated by station staff on the left of the barriers that opens towards you (pull). It is 160cm wide and access is level here (photographs 7 and 8).

Entrance (Platform Entry)

  • This information is for the entrance located in the concourse area just beyond the security barriers.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 203cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • There are two sets of similar double doors and a single door that is 98cm wide to each side of the concourse. These give access to platform 1 to the left and platform 4 to the right.
    • Platforms 2 and 3 can be accessed by either platform 1 or 4.
    • Platforms 2 and 3 are terminal platforms.

Train Station

  • There are generally 4 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 00:00 and 05:00.
  • The office to obtain help is 50m (54yd 2ft) from the lift.
  • This office is located on platform 4.
  • There is a ticket office.
  • The ticket office is located to the right as you enter via the main entrance.
  • The ticket office is 8m (8yd 2ft) from the main entrance.
  • The train companies operating from within this station are ScotRail, London North Eastern Railway (LNER), CrossCountry and Caledonian Sleeper.
  • The train companies that operate within this station include:.
  • Please click here for access information for ScotRail.
  • Please click here for access information for London North Eastern Railway (LNER).
  • Please click here for access information for CrossCountry Trains.
  • There is a taxi rank at the station.
  • The taxi rank is located on Riverside Drive.
  • The taxi rank is 25m (27yd 1ft) from the taxi rank entrance.
  • Shops and services within the station include the Dundee Coffee House cafĂ© and newsagents.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1, 2, 3 and 4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3 and 4.

Entrance (Station Lounge and Toilets)

  • This information is for the entrance located on platform 4.
  • Entrance View
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 98cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrancec.
    • The gradient of the ramp/slope is slight.
    • The width of the ramp/slope is 121cm (3ft 12in).
  • Comments View
    • There are two similar entrances opposite giving access from platforms 1 and 4.
    • Photographs 1 to 4 show the Platform 4 entrance.
    • Photographs 5 to 8 show the Platform 1 entrance.

Station Lounge

  • The station lounge waiting room is located between platforms 1 and 4.
  • There is seating with and without armrests.
  • There are tables at various heights ranging from 38cm to 106cm.
  • There is a visual train information display screen and audio announcements.
  • The accessible and standard toilets are located in this lounge.

Accessible Toilet (Station Lounge)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is written text and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the station lounge entrance.
    • This accessible toilet is located in the station lounge, between platforms 1 and 4.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is push pad activated.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 172cm x 229cm (5ft 8in x 7ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 101cm (3ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 112cm (3ft 8in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s) (Station Lounge)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the station lounge, between platforms 1 and 4.
    • The female and male toilets are approximately 10m (10yd 2ft) from the station lounge entrance.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in both the female and male standard toilet facilities.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Level Change (Station Lounge Toilets)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in the station lounge.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 124cm (4ft 1in).

Entrance (Caledonian Sleeper Guest Lounge)

  • This information is for the entrance located on Platform 1.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Caledonian Sleeper Guest Lounge

  • Comments View
    • This lounge is located on platform 1 at the far end near platform 2.
    • There are various seats without armrests and tables that are 50cm high in the lounge.
    • There are hot and cold drinks available served by staff.
    • There are dedicated accessible and standard and toilets, as well as shower facilities to the rear of the lounge.
  • Opening Times View
    • Monday 05:30 - 09:30.
    • Monday 20:00 - 00:00.
    • Tuesday 05:30 - 09:30.
    • Tuesday 20:00 - 00:00.
    • Wednesday 05:30 - 09:30.
    • Wednesday 20:00 - 00:00.
    • Thursday 05:30 - 09:30.
    • Thursday 20:00 - 00:00.
    • Friday 05:30 - 09:30.
    • Friday 20:00 - 00:00.
    • Saturday 05:30 - 09:30.
    • Sunday 20:00 - 00:00.

Accessible Toilet (Caledonian Sleeper Guest Lounge)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 7m (7yd 1ft) from the lounge entrance.
    • This accessible toilet is located at the rear of the lounge.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 332cm x 247cm (10ft 11in x 8ft 1in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 196cm (6ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 114cm (3ft 9in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within this facility.
    • The height of the baby change table once extended is 97cm (3ft 2in).

Accessible Shower (Caledonian Sleeper Guest Lounge)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located within the accessible toilet facility at the rear of the lounge.
  • The facilities available in the accessible shower(s) include; handrails and a flip-down seat.
  • The height of the seat is 50cm (1ft 8in).
  • Other facilities available include; shower gel and shampoo dispensers, hand held shower head, fixed shower head and a drop down rail.
  • There is level access to the services from the accessible shower facilities.

Standard Toilet(s) (Caledonian Sleeper Guest Lounge)

Standard Shower (Caledonian Sleeper Guest Lounge)

  • Shower facilities are available.
  • The shower(s) surveyed is/are located in the standard toilet facility at the rear of the lounge.
  • There is not level access to the shower facilities.
  • The shower cubicle(s) / area is / are accessed via a shallow step.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.