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Emirates Air Line (Cable Car) Royal Docks

Emirates Air Line, 27 Western Gateway, Newham, London, E16 4FA

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Accessibility Guide

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Introduction

  • Comments
    • The Emirates Air Line cable car crosses the river Thames from Royal Docks in Newham to the Greenwich peninsula.
    • The Greenwich terminal is identical to the Royal Docks building.
    • Before 09:00 the journey takes 5 minutes.
    • After 09:00 the journey is slowed to 10 minutes to increase viewing time.
    • During the Winter timetable (October - March) the cable car and ticket office close an hour earlier everyday.

Opening Times

  • Monday 07:00 - 21:00.
  • Tuesday 07:00 - 21:00.
  • Wednesday 07:00 - 21:00.
  • Thursday 07:00 - 21:00.
  • Friday 07:00 - 21:00.
  • Saturday 08:00 - 21:00.
  • Sunday 09:00 - 21:00.

Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Royal Docks.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Royal Victoria DLR Station.
  • The nearest underground station is Canning Town/ North Greenwich (Jubilee Line).

Parking

  • The venue does not have its own car park.
  • Public Car Parks
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Royal Victoria Car Park.
    • The car park is located off Western Gateway, after the Crowne Plaza Hotel.
  • On Street Parking and Drop-off Details
    • On street marked Blue Badge bays are not available.
  • Public Car Parks
    • Car park websitehttp://www.excel-london.co.uk/visiting-excel/travel-guide/travel-by-road/.
  • On Street Parking and Drop-off Details
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Counter (Ticket Office)

  • There is level access to the counter from the entrance.
  • The height of the counter is medium.
  • There is not a lowered section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Lighting levels are bright.
  • Comments
    • The ticket office is on the outside before the building entrance.
    • Self service ticket machines are available and there is always a member of staff to assist if the ticket office is closed.
    • Oyster cards can be used on the cable car.
  • Opening Times
    • Monday 10:00 - 20:00.
    • Tuesday 10:00 - 20:00.
    • Wednesday 10:00 - 20:00.
    • Thursday 10:00 - 20:00.
    • Friday 10:00 - 20:00.
    • Saturday 10:00 - 20:00.
    • Sunday 10:00 - 20:00.

Outside Access (Main Entrance)

  • This information is for the entrance located at the left side of the building.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 300cm (9ft 10in) wide.
  • Comments
    • There are ticket barriers 20m after the main entrance.
    • All the barriers are 100cm wide.
    • There are identical barriers on leaving the station.
    • There is always a member of staff at the ticket barriers.

Level Change (Access to Boarding Platform)

  • There are steps to access this area / service.
  • The steps are located to the left after the ticket barriers.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.

Lift (Access to Boarding Platform)

  • There is a lift for public use.
  • The lift is located to the left after the ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-Platform.
  • The lift is 3m (3yd 10in) from the ticket barriers.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 95cm x 200cm (3ft 1in x 6ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments
    • There is an identical lift on the opposite side of the building to exit.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments
    • There is seating with armrests available on the boarding platform level.

Cable Car Cabins

  • From the boarding platform there is level access into the cable car cabin.
  • The cabin doors open automatically to 78cm wide.
  • Cabins arrive every 30 seconds.
  • The cabins can be slowed to creep speed or totally stopped to enable passengers with mobility difficulties to board.
  • There are always staff on the platform to assist.
  • Each cabin can hold up to 10 passengers.
  • The seats on each side can be folded up to accommodate wheelchairs, mobility scooters, cycles and large pushchairs.
  • Unless both seats are folded up, wheelchair users will need to reverse in or out of the cabin.
  • There is a maximum of 2 wheelchairs / mobility scooters per cabin depending on size.
  • The maximum size is 70 x 130cm.
  • There are markings on the paving outside the ticket office to check sizes.
  • There is a maximum 300kg combined weight of wheelchair and user.
  • The terminal at the other end is automatically alerted to passengers who may need assistance to disembark.
  • There is an intercom connected to the control room in each cabin.
  • An audio-visual commentary plays in each cabin.
  • This can be turned off by staff before departure if not required.

Accessible Toilet

  • Location and Access
    • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are Text Relay aware.