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Endoscopy

St Peter's Hospital, Guildford Road, Chertsey, Surrey, KT16 0PZ

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Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located next to the reception desk on Level 1 of the Outpatients Building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01932 723553.
  • The email address for the Patient Advice and Liaison Service (PALS) is patient.advice@asph.nhs.uk.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at major junctions throughout the hospital corridors.
  • Hospital staff do receive disability awareness / equality training.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • BSL interpreters can be provided on request.
  • Additional hospital services link (new tab) - click here.
  • Comments
    • PALS can be contacted from any internal hospital phone by dialling 3553.

Getting To The Hospital

  • St Peter’s Hospital is located between Woking and Chertsey approximately 1.5 miles away from junction 11 of the M25. From junction 11 follow the A317 west until you reach a roundabout from where the hospital is signposted.
  • The hospital has a couple of onsite car parks all of which are chargeable including for Blue Badge holders. However, there are free 20 minute pickup and drop off points at the front of the hospital. Parking charges are as follows: First 20 minutes Free for drop off Up to 2 hours £3.50 2 to 3 hours £4.00 3 to 4 hours £5.00 4 to 5 hours £6.00 5 to 6 hours £7.00 6 to 24 hours £8.00 Up to one week £20.00 For Blue Badge holders who may find it easier to pre-purchase parking tickets, we now offer the facility for you to purchase up to six 2 hour tickets in advance, at £3.50 each. You can do this through our Travel Plan Office at St Peter’s Hospital or from the Cashier’s Office at Ashford Hospital. For those with mobility issues who find it difficult to reach our clinics or wards, our porters can be pre-booked to help you on arrival. Please call 01932 722036 two days in advance and one of our team will make sure they are on hand to greet you when you arrive. Parking concessions We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors Weekly parking permit - £20.00 Patients attending Haematology/Oncology Day units Free for period of treatment Patients attending long term cardiac rehabilitation clinics Free for period of treatment Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital Three weekly permit - £20.00.
  • There are regular bus services operating to St Peter’s Hospital from Woking, Staines and other surrounding areas. There is also a hopper shuttle bus which runs between Ashford and St Peters hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors. Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.
  • The nearest train stations to the hospital are in Chertsey (approximately 1.1 miles away) or Woking (approximately 4.4 miles away). Both stations are on the main bus routes.
  • Hospital Webpage on Travel.
  • To view the web page described above click here (opens in new tab).
  • Surrey County Council Information on Bus Travel.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries Website.
  • To view the web page described above click here (opens in new tab).
  • Hospital Webpage on Help with Travel.
  • To view the web page described above click here (opens in new tab).

Hospital Parking (Outpatients Main Car Park - Level 1)

  • The hospital does have a dedicated car park.
  • The car park is located in front of Main Outpatients Entrance Level 1.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • Controls at the barrier are not within the range of 100cm to 110cm.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 375cm x 725cm (12ft 4in x 23ft 9in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is a designated drop-off point.
  • The drop-off point is located immediately outside the Main Outpatients Entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does have tactile paving.
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located close to the Blue Badge parking bays.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 16m (17yd 1ft) from the Main Outpatients Entrance Level 1.

Hospital Parking (Outpatients Wing Short Stay - Level 2)

  • The hospital does have a dedicated car park.
  • The car park is located to the left of the Outpatients Wing Main Entrance Level 2.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 1 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 480cm (11ft 10in x 15ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is not a designated drop-off point.
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • To see the hospital parking charges please click here (opens new tab).
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 42m (45yd 2ft) from the Outpatients Wing Main Entrance Level 2.

Getting To (Endoscopy)

  • Endoscopy is/are located on Level 3 of the Outpatients Wing.
  • To see the hospital map please click here (opens new tab).
  • Access to Endoscopy is via the Outpatients Main Entrance - Level 1 or 2.
  • After entering the hospital via the Outpatients Main Entrance - Level 1, turn left into the lift lobby at the end of the corridor. Take the lifts to Level 3 and on exiting bear diagonally left around the escalators and Endoscopy is directly ahead.
  • There is step free access, via lift, to Endoscopy.
  • Endoscopy is approximately 12m from the lift.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Outpatients Main Entrance - Level 1)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 138cm (4ft 6in).
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are single (with an unlocked extension leaf).
  • The width of the door opening is 102cm (3ft 4in).
  • Comments
    • A wheelchair bay is located to the left of the entrance.

Opening Times (Level 1 Entrance)

  • Monday 08:00 - 19:00.
  • Tuesday 07:15 - 19:00.
  • Wednesday 07:15 - 19:00.
  • Thursday 07:15 - 19:00.
  • Friday 07:15 - 19:00.
  • Saturday 07:15 - 17:00.
  • Sunday 08:00 - 13:30.

Other Floors

  • The floors which are accessible by stairs are 1, 2, 3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are 2, 3.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the foyer.
  • The lift is approximately 28m (30yd 1ft) from the Level 2 entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1-2-3.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 150cm x 230cm (4ft 11in x 7ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The controls are over 130cm from floor level.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Outside Access (Unit Entrance)

  • This information is for the entrance located on Level 3 of the Outpatients Wing.
  • There is level access into the venue.
  • Level access is via lift.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 162cm (5ft 4in).

Reception

  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • There is not a prescription box.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is level access to the service(s).
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are bright.

Waiting Room / Area

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Consultation / Treatment Room (Room 3)

  • There is / are 4 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 3.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) both ways.
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 84cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • Lighting levels are bright.

Consultation / Treatment Room (Room 2)

  • There is / are 4 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) both ways.
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 84cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • No tables are permanently fixed.
  • Lighting levels are bright.

Consultation / Treatment Room (Recovery Bay)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Recovery Bay.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 150cm (4ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • Lighting levels are bright.

Standard Shower

  • Shower facilities are available.
  • The shower(s) surveyed is/are located at the rear of the recovery bay.
  • There is level access to the services from the shower facilities.

Accessible Toilet

  • Location and Access
    • There are accessible toilet facilities within this venue.
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is located ahead on entering.
    • This accessible toilet is approximately 3m (3yd 10in) from the unit entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The dimensions of the accessible toilet are 140cm x 190cm (4ft 7in x 6ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 73cm (2ft 5in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 132cm (4ft 4in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments
    • There is an identical toilet in Consultation Room 3.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s)
    • The shared toilets that were surveyed are located at the rear of the treatment area.
    • The shared toilet(s) is/are approximately 36m (39yd 1ft) from the unit entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • Lighting levels are bright.
  • Comments
    • There is a drop down rail in the standard toilet.

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