Access Guide
Assisted Travel Information
- Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
- Assisted Travel Text Relay service: 18001 0800 028 2878.
- Email: [email protected].
Opening Times (Ticket Office)
- Monday 06:00 - 10:00.
- Tuesday 06:00 - 10:00.
- Wednesday 06:00 - 10:00.
- Thursday 06:00 - 10:00.
- Friday 06:00 - 10:00.
- Saturday 06:30 - 10:30.
- Sunday Closed.
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
Outside Access (Ticket Office Entrance - Platform 1)
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Entrance
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- This information is for the entrance located on platform 1.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The width of the door opening is 170cm.
Access Point (Alternative Entrance - Platform 1)
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Access Point
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- This information is for the access point located to the right of the ticket office.
- There is an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is no gate at this access point.
Level Change (Ticket Office and Alternative Entrances)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading up from the road to the entrances.
- The ramp/slope gradient is steep.
Access Point (Platform 2)
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Access Point
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- This information is for the access point located in Ordnance Road.
- There is an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is no gate at this access point.
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Ramp/Slope
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- The ramp/slope is located leading from the road up to platform 2.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Reception (Ticket Office)
- The desk/counter is 5m (5yd 1ft) from the ticket office entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 13.10 - 6.10.
- The train companies operating from within this station are Greater Anglia.
- The train companies that operate within this station include:.
- Please click here for access information for Greater Anglia.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are 1 and 2.
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Additional Station Information
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- Announcements on platforms are visual.
- Platforms which have tactile markings at the platform edge are 1 and 2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Level Change (Footbridge)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located on each platform.
- There is/are 15+ step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
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Comments
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- Staff are trained to take Type Talk calls.