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Enfield Lock Station

Ordnance Road, Enfield, London, EN3 6HA

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Access Guide

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Assisted Travel Information

  • Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
  • Assisted Travel Text Relay service: 18001 0800 028 2878.
  • Email: [email protected]

Opening Times (Ticket Office)

  • Monday 06:00 - 10:00.
  • Tuesday 06:00 - 10:00.
  • Wednesday 06:00 - 10:00.
  • Thursday 06:00 - 10:00.
  • Friday 06:00 - 10:00.
  • Saturday 06:30 - 10:30.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.

Outside Access (Ticket Office Entrance - Platform 1)

  • Entrance View
    • This information is for the entrance located on platform 1.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 170cm.

Access Point (Alternative Entrance - Platform 1)

  • Access Point View
    • This information is for the access point located to the right of the ticket office.
    • There is an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • This is no gate at this access point.

Level Change (Ticket Office and Alternative Entrances)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading up from the road to the entrances.
  • The ramp/slope gradient is steep.

Access Point (Platform 2)

  • Access Point View
    • This information is for the access point located in Ordnance Road.
    • There is an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • This is no gate at this access point.
  • Ramp/Slope View
    • The ramp/slope is located leading from the road up to platform 2.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Reception (Ticket Office)

  • The desk/counter is 5m (5yd 1ft) from the ticket office entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 13.10 - 6.10.
  • The train companies operating from within this station are Greater Anglia.
  • The train companies that operate within this station include:.
  • Please click here for access information for Greater Anglia.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are visual.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on each platform.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.