Access Guide
Assisted Travel Contact Information
- Call:- 0343 222 2000 (TfL call charges).
- Open 08:00-20:00 every day (except Christmas Day).
- For further information please click here.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Enfield Chase.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is New River Loop Car Park.
- The car park is located on St Andrews Road.
- There is a/are Blue Badge parking bay(s) available within the car park.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are permanently held open.
- The door(s) is/are double width.
- The width of the door opening is 240cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Reception (Ticket Office)
- The desk/counter is 2m (2yd 7in) from the front entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
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Comments
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- The ticket office is open Monday to Friday 06:45-20:00, Saturday 06:45-19:10 and Sunday 07:45-15:15.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 20:00 - 06:45.
- The train companies operating from within this station are London Overground.
- The train companies that operate within this station include:.
- Please click here for access information for London Overground.
- There is a taxi rank at the station.
- The taxi rank is located to the front of the venue.
- The taxi rank is 2m (2yd 7in) from the main entrance.
- Shops and services within the station include a taxi office.
- There are 3 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are 1, 2, 3.
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Additional Station Information
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- Announcements on platforms are audio.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1, 2, 3.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are located on the main station concourse.
- There is not a wheelchair available to borrow.
Level Change (Access from concourse to all platforms)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located at each end of the concourse.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
Accessible Toilet (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 13m (14yd 8in) from the main entrance.
- This accessible toilet is located though the ticket barrier, to your right.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the ticket office.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 100cm (3ft 3in).
- The door is easy to open.
- The dimensions of the accessible toilet are 165cm x 280cm (5ft 5in x 9ft 2in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 98cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and clinical waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 75cm (2ft 6in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located through the ticket barrier to your far right.
- The male toilet(s) is/are approximately 15m (16yd 1ft) from the main entrance.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels in the male toilets are good.
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Comments
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- At the time of survey being carried the standard female toilets were closed.
Level Change (Standard Male Toilets)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located within the threshold of the door.
- There is/are 1 step(s) to the area/service.
- The lighting levels at the step(s) are good.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
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Comments
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- The ramp to access trains is kept inside the ticket office.
- Staff are trained to take TypeTalk calls.