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Enterprise - Car Rental

East Midlands Airport, Castle Donington, Derby, DE74 2SA

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Access Guide

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Introduction

Reception (Car Rental Desks)

  • Reception View
    • The reception point is located to the left after you enter Arrivals Hall from Baggage Reclaim.
    • The reception point is approximately 12m (13yd 4in) from the Baggage Reclaim - Arrivals Hall.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • There is not a hearing assistance system at the reception point.
  • Comments View
    • If the desk is not staffed there is a telephone located on the desk which can be used to phone through to the Car Rental Hut.

Arrivals Hall - Departures Check In Hall

  • The Car Rental desks are located to the left of the Arrivals Hall after entering from Baggage Reclaim.
  • Once the car keys have been collected from the desk, exit the Arrivals Hall via the Main Entrance.
  • After exiting the Arrivals Hall, follow the path and turn left towards the Departures Check In Hall.
  • There is clear signage along the route.
  • Follow the path for about 90m.
  • There are some slight slopes in places along the path.
  • The surface of the path vary between concrete tiles and tarmac.

Departures Check In Hall to Car Rental Collection

  • After passing the Departures - Check In Hall, follow the signage to Car Rental Collections.
  • Outside the main building is the bus stop which serves all car parking areas, including the Car Rental Collection area.
  • The bus stop has a shelter and all buses are wheelchair accessible with ramped access, turning space and space for chairs to be secured.
  • The bus stops have help point buttons at an accessible height and all shelters are under constant CCTV surveillance.
  • The journey takes approximately 7 minutes.
  • The Car Rental Village is at the end of Long Stay Car Park 1 and the bus will drop customers adjacent to the huts.
  • There is clear directional signage on the floor and on signposts.
  • The surface of the pathways is tarmac.
  • If needed, alternative arrangements can be made to bring vehicles to the main entrance.

Car Rental Collection Huts

  • The Enterprise Car Rental Collection Hut is located in the Car Rentals Village at the end of the Long Stay 1 Car Park. The bus service from the front of the Arrivals Hall stops at the Car Rental Village.
  • There are 2 steps in front of the entrance.
  • The steps are deep with handrails on the right side.
  • The door is single width, 100cm wide, opens away from you and is heavy.
  • The desk is located to the left after you enter.
  • The desk is 105cm high with no lowered section.
  • There is no hearing loop.
  • If required customers can be served outside the hut.