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Europa Gatwick Hotel

Balcombe Road, Maidenbower, Crawley, West Sussex, RH10 7ZR

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Access Guide

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Location

  • The venue is situated outside the centre of the town or city.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Three Bridges.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • There are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 500cm x 290cm (16ft 5in x 9ft 6in).
    • The nearest designated bay is 5m (16ft 5in) from the main accessible entrance.
    • The car park surface is tarmac.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The patron does not have to cross a road.
  • Comments View
    • The car park is 8m from the venue's entrance.
    • The convenient dropoff point is located directly in front of the entrance
    • .

Outside Access (the car park)

  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 135cm (4ft 5in) wide.

Reception

  • The reception desk is 4m (13ft 1in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Lighting levels are bright.

Restaurant Bar Internal (Rafters Bar)

  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 40cm (1ft 4in).
  • Menus are hand held only.
  • Menus are not available in large print.
  • Menus are not clearly written.
  • Menus are not presented in contrasting colours.
  • The type of food served here is light snacks.

Restaurant Bar Internal (Medeteriania)

  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • Menus are hand held only.
  • Menus are not available in large print.
  • Menus are not clearly written.
  • Menus are not presented in contrasting colours.
  • The type of food served here is carvery.

Swimming Pool

  • There is not a ramped entrance into the water.
  • There is not a wet side chair available.
  • There is not a hoist for wheelchair users to access the water.
  • There are steps into the swimming pool.
  • There are 4 steps.
  • There is not a ladder type entrance into the water.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located adjacent to reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G to 2nd.
  • The lift is 15m (16yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 150cm x 110cm (4ft 11in x 3ft 7in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Lift

  • There is a lift for public use.
  • The lift is located at the entrance to the restaurant.
  • The lift is a platform lift.
  • The lift is 30m (33yd) from accessible entrance.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 90cm x 150cm (2ft 11in x 4ft 11in).
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Room

  • General Information View
    • There are 246 rooms in total.
    • There are 114 standard ground floor rooms.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 4 room(s) which has / have accessible ensuite facilities.
  • Accessible Room View
    • The height of the bed is 52cm (1ft 8in).
    • The measurement between the bed base and floor is 5cm (0ft 2in).
  • Accessible Ensuite View
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 160cm x 190cm (5ft 3in x 6ft 3in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • The toilet seat is 45cm (1ft 6in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The height of the sink is 73cm (2ft 5in).
    • The tap type is twist/turn.
    • There is a functional emergency alarm in the ensuite.
    • There are not mirrors.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 48cm (1ft 7in).
    • The tap type is lever.
    • There is a shower over the bath.
    • The shower head height is fixed.
    • The shower control type is twist/turn.
  • Wheel In Shower View
    • There is not a wheel in shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • The colour contrast between the walls and floor is good.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
  • Comments View
    • The adapted rooms are located on the ground floor adjacent to reception.
    • The height of the shower control is 90cms.
    • There is a swimming pool.
    • There is a fitness suite.
    • There are visual fire alarms in all adapted rooms.

Accessible Changing Room

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 15m (16yd) from the accessible entrance.
    • The accessible toilet is located adjacent to reception.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The dimensions of the accessible toilet are 190cm x 150cm (6ft 3in x 4ft 11in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm (2ft 7in).
    • The tap type is lever.
    • There is not a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink is placed higher than 74cm (2ft 5in).
    • The sink is 75cm (2ft 6in) high.
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There are baby changing facilities in the adapted toilet.
    • .

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Plastic cups are not available.
  • Plastic cutlery is not available.
  • Drinking straws are available on request.