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ExCel Exhibition Centre and ICC London

One Western Gateway, Royal Victoria Dock, Newham, London, E16 1XL

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Access Guide

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Introduction

  • Comments View
    • The ExCel Centre is a very large venue.
    • It is over 600m long from the west to east entrances.
    • Visitors with mobility difficulties are advised to check the car park or DLR station closest to their event location.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is West Ham.
  • The nearest underground station is Canning Town - Jubilee Line.
  • The nearest DLR station is Custom House/Prince Regent.
  • Comments View
    • Please note that Custom House DLR station will be closed until December 2017 for construction works.
    • The venue is also close to Emirates Air Line cable car from North Greenwich.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located below the exhibition halls level.
    • The car park type is sheltered.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 400cm x 600cm (13ft 1in x 19ft 8in).
    • The nearest Blue Badge bay is 4m (4yd 1ft) from the car park entrance to the building.
    • The furthest Blue Badge bay is 70m (76yd 1ft) from the car park entrance to the building.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 190cm (6ft 3in).
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located at both the east and west ends of the building, near to the taxi ranks.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • There are over 150 Blue Badge bays in the car parks.
    • Blue Badge bays can be pre-booked if required.
    • There is direct access to the centre from the car park level by lift.
    • Blue Badge bays are located in zones 3, 8, 9 and 14.
    • There are standard parking bays available with charging points for electric vehicles.
    • At the East End of the building is the East Car Park.
    • This is an open air car park with 10 Blue Badge bays.
    • There is a street level entrance to the centre near to this car park.
    • Visitors cross a building access road.
    • There is a dropped kerb with tactile paving at the road crossing.
    • The East Car Park is closed when the centre is not busy.
    • There is further parking, including 24 Blue Badge bays, in the Victoria Docks multi-storey car park.
    • This car park is located off Western Gateway.

Outside Access (Entrance to Building From Car Park)

  • This information is for the entrance located leading from the car park on level 0.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 166cm (5ft 5in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 166cm (5ft 5in).
  • Comments View
    • There are similar entrances from all areas of the car park.
    • In each location the entrances from both sides of the car park open into a shared area on level 0.
    • There are accessible and standard toilets in this area, 20m from these entrances.
    • There is lift access from this area to level 1 boulevard, in the centre of the building.

Outside Access (Western Entrance - Custom House DLR)

  • This information is for the entrance located on the elevated walkway at the western end of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 160cm (5ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 160cm (5ft 3in) wide.
  • Comments View
    • The west entrance is raised above street level.
    • There is direct step-free access from Custom House DLR Station.

Level Change (Western Entrance from Street Level)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located from the street next to the taxi rank.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the west entrance, near the drop off point.
  • There is/are 15+ step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
  • Comments View
    • The ramp is in three long sections with intermediate landings and resting places within each section.
    • There are alternative stairs from the pedestrian square.
    • There is a large terrace area with some seating outside the west entrance.

Outside Access (East Entrance - Prince Regent DLR)

  • This information is for the entrance located from the raised walkway from the DLR station.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 140cm (4ft 7in) wide.
  • Comments View
    • There is lift access from the DLR station platforms or Victoria Dock Road to the raised walkway.
    • Please see the guide to the DLR station for details.

Outside Access (East Entrance - Level 1)

  • This information is for the entrance located on the raised walkway at the eastern end of the building.
  • There is level access into the venue.
  • Level access is via lift.
  • The main doors open automatically (towards you).
  • The doors are double width.
  • The door opening is 160cm (5ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The door opening is 160cm (5ft 3in) wide.
  • Comments View
    • From street level there is a lift or stairs to the walkway.
    • The east open air car park is close to this entrance.
    • There is also a taxi rank.

Level Change (East Entrance - Level 1)

  • There are steps to access this area / service.
  • The steps are located from street - level 1 east.
  • There is / are 15+ step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.

Lift (East Entrance - Level 1)

  • There is a lift for public use.
  • The lift is located near to the east car park.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are street - level 1 Boulevard.
  • The lift is approximately 15m (16yd 1ft) from the East Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 190cm x 150cm (6ft 3in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Outside Access (East Entrance - Level 0)

  • This information is for the entrance located from the street and car park level into level 0 of the building.
  • There is not level access into the venue.
  • The main doors open automatically (towards you).
  • The doors are double width.
  • The door opening is 180cm (5ft 11in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically (towards you).
    • The doors are double width.
    • The door opening is 180cm (5ft 11in) wide.

Level Change (East Entrance - Level 0)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on the right going up.

Reception

  • The desk is 10m (10yd 2ft) from the West Entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high.
  • The desk has a lowered section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use system.
  • Comments View
    • There is a similar reception desk 60m from the east entrance (picture 2).
    • The key to the changing places facility is available from the east reception.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the boulevard.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • The pictures show the central boulevard and one of the conference suites.

Level Change (East End ramp)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from the boulevard towards the eastern level 1/ Prince Regent entrances.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • This is a long slope with intermediate landings.
    • The slope runs the entire width of the boulevard.

Other Floors (Boulevard Stairs)

  • Steps View
    • The floors which are accessible by stairs are 1-2-3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are 1-2-3.
    • The escalators steps are clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting levels are medium.
  • Comments View
    • There are also multiple sets of staircases off each side of the boulevard to further meeting rooms and to toilet areas.

Lift

  • There is a lift for public use.
  • The lift is located off the boulevard.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1-2-3.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 145cm (5ft 3in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There are over 15 lifts within the venue.
    • Most lifts are located off the central boulevard.
    • There are further lifts to give access to the north and south gallery meeting rooms.
    • Some lifts travel from 0-1 only to access toilet areas and parking on level 0.

Europcar Mobility Centre

  • Comments View
    • The Europcar Mobility Centre is located on the level 1 boulevard, near to the Platinum Suites.
    • The centre has wheelchairs available to borrow free of charge and 4 mobility scooters available to hire. A credit card deposit is required for both services.
    • Scooters can be taken to meet visitors in the car park or delivered to local hotels.
    • The centre also offers other services such as vehicle hire, chauffeur services and shuttle buses to the venue.
    • Accessible vehicles are available.
    • Pre-booking is recommended.
    • Bookings can be made by telephone (0371 384 9904) or online.
    • [email protected]
  • Opening Times View
    • Monday 08:00 - 18:00.
    • Tuesday 08:00 - 18:00.
    • Wednesday 08:00 - 18:00.
    • Thursday 08:00 - 18:00.
    • Friday 08:00 - 18:00.
    • Saturday 08:00 - 16:00.
    • Sunday 10:00 - 16:00.

Eating and Drinking

  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Comments View
    • There are around 20 cafes, bars and take away food outlets in the centre and further venues in the area outside the venue.
    • Most outlets are located in the central boulevard.
    • Options include healthy food, fast food, sandwiches and other light meals and snacks.
    • All are counter service.
    • Most seating is in shared areas in the centre of the boulevard.
    • There are a small number of seating areas at mezzanine level off the boulevard which are accessible by lift.
    • In most locations staff would be able to assist with bringing food to the table.
    • Menus are generally wall only
    • Seating varies in each location.

Changing Places

  • Location and access View
    • The facility is located on level 1 at the east end of the building.
    • The facility is approximately 50m (54yd 2ft) from the Prince Regent DLR / East Entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is not a radar key.
    • The key can be obtained from East Reception Desk.
    • The dimensions of the facility are 410cm x 390cm (13ft 5in x 12ft 10in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the facility changing bench is 160cm (5ft 3in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 220cm (7ft 3in).
    • The transfer space on the right as you face the toilet is 70cm (2ft 4in).
    • Wall mounted grab rails are not available.
    • Drop down rails are not provided.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are not available at the wash basin.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is not available.
    • No emergency alarm is fitted in the cubicle.
  • Comments View
    • Small, medium and large hoist slings are provided.
    • They are stored in the cupboard in the room.
    • There is seating in the room.
    • The room can also be used as a quiet time-out room or for baby changing.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 99cm (3ft 3in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 160cm x 320cm (5ft 3in x 10ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 92cm (3ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilets.
    • The height of the baby change table once extended is 100cm (3ft 3in).
  • Comments View
    • There are 40 similar accessible toilets within the venue.
    • At the Western end of the venue there are toilets on level 0, with access by lift from the boulevard.
    • At the Eastern end of the building the accessible toilets are located directly off the boulevard.
    • There are further accessible toilets on all floor levels and within the exhibition areas.
    • There is generally an accessible toilet within 100m of most locations within the centre.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Comments View
    • Standard male and female toilets are available in multiple locations - approx every 50m along the main boulevard.
    • There are toilets on all floor levels, including the car park level and within the exhibition and conference areas.
    • Near the west entrance, toilets are located on level 0.
    • In the eastern section toilets are located directly off the boulevard.
    • All toilets have level access directly or by lift except the standard toilets nearest west entrance which are accessed by stairs only.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • A small number of wheelchairs are available to borrow from the the East and West Reception desks.
    • Wheelchairs cannot be reserved.
    • Bank/credit card details are taken as security for the wheelchair - a charge is only made if the wheelchair is not returned.
    • Staff have been trained to provide assistance to blind and visually impaired visitors.
    • Visitors requiring assistance, or facilities for assistance dogs, are requested to contact the centre in advance to make arrangements.
    • Requests for BSL interpreters or other adaptations should be directed to the organisers of the event being attended.