Access Guide
Contact Details
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Disabled Supporters
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- The telephone number for disabled visitors is 033 33 11 1927.
- The email address for disabled visitors is [email protected].
- To view the web page for disabled visitors click here (opens in new tab).
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Ticket Sales
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- The telephone number for ticket sales is 033 33 11 1920.
- The email address for ticket sales is [email protected].
- To view the web page for ticket sales click here (opens in new tab).
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Hospitality
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- The telephone number for hospitality enquiries is 033 33 11 1921.
- The email address for hospitality enquiries is [email protected].
- To view the web page for hospitality click here (opens in new tab).
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Parking
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- The telephone number for parking enquiries is 033 33 11 1927.
- The email address for parking enquiries is [email protected].
- To view the web page for parking enquiries click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- Club staff receive disability awareness/equality training.
- Stewards receive disability awareness/equality training.
- Hospitality staff receive disability awareness/equality training.
- Food and drink concession staff do receive disability awareness/equality training.
- Car parking attendants do receive disability awareness/equality training.
- Staff do not receive deaf awareness training.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the stadium/near by.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- To obtain mobility aids please contact the club in advance, so that they can make the necessary arangements.
Getting Here
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By Road
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- If you're travelling to the Stadium by car, access from the M4 is simple. Leave the M4 at junction 33 and take the A4232 towards Cardiff/Barry. Exit the A4232 onto the B4267 turn-off, signposted towards Cardiff City Stadium.
Follow the slip-road off the B4267 and take the first left at the roundabout - the Stadium will be on your right hand side. Turn right at the second set of traffic lights and follow the appropriate signage for your dedicated parking space. - Parking at Cardiff City Stadium is limited. Parking spaces are predominantly designated to Season Ticket Holders, with the remaining spaces allocated on a first come first served basis. There are alternative parking areas within a short walking distance of the ground.
- If you're travelling to the Stadium by car, access from the M4 is simple. Leave the M4 at junction 33 and take the A4232 towards Cardiff/Barry. Exit the A4232 onto the B4267 turn-off, signposted towards Cardiff City Stadium.
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By Bus
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- There is a bus stop within 150 metres of the stadium.
- There are bus stops located on Leckwith Road and Sloper Road.
On matchdays there is a bus stop located next to Car Park C.
On non match days there is a park and ride bus stop located within Car Park B. - For more information on Cardiff City buses please click here (opens new tab).
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By Train
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- The nearest Railway Station is Ninian Parc.
- Ninian Parc Station is located off Leckwith Road, approximately 0.2 miles from the stadium.
- For more information on National Rail Enquiries please click here (opens new tab).
Car Parking and Drop-off
Outer Concourse
- There is step-free access around the outer concourse.
The surface of the flooring is tarmac and block paving.
The concourse may be congested on matchdays.
There is a slight ramp which overcomes six steps on either side of the outer concourse, in front of the Grandstand. - There are food and drink stands available on matchdays.
There are program stalls available on matchdays.
The merchandise shop has a steep slope leading up to it. - There is step-free access to the stand entrances.
- There is a traffic exclusion zone on Sloper Road after the final whistle.
- Clear directional signage is provided on the concourse.
- There is a stadium plan/map on the concourse.
- There is a steward/member of staff available for assistance on match days.
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Stand(s)
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- For more information on the Family Stand please click here - (new tab).
- For more information on the Grandstand - North please click here - (new tab).
- For more information on the Grandstand - South please click here - (new tab).
- For more information on the Canton Stand please click here - (new tab).
- For more information on the Ninian Stand - Lower Tier please click here - (new tab).
- For more information on the Ninian Stand - Upper Tier - Level 4 please click here - (new tab).
- For more information on the Ninian Stand - Upper Tier - Level 5 please click here - (new tab).
- For more information on the Away Stand please click here - (new tab).
- Ticket Office(s) View
- Shop(s) View
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Main Reception / Hospitality
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- For more information on Grandstand Hospitality Main Reception - Level 1 (Ground Floor) please click here - (new tab).
- For more information on Grandstand Hospitality - Level 2 (First Floor) please click here - (new tab).
- For more information on Grandstand Hospitality - Level 3 (Second Floor) please click here - (new tab).
- For more information on Grandstand Hospitality - Fosters Club - Level 3 (Second Floor) please click here - (new tab).
- For more information on Grandstand Hospitality - Sony Suite - Level 3 (Second Floor) please click here - (new tab).
- For more information on Grandstand Hospitality - Level 4 (Third Floor) please click here - (new tab).
- For more information on Ninian Stand - Hospitality please click here - (new tab).
- Additional Services View
Access Point (Accessible Entrance - Gate 16)
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Access Point
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- This information is for the access point located at the front of the grandstand.
- The access point is clearly signed.
- There is step-free access to the access point.
- The access point door(s) does/do contrast visually with its immediate surroundings.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The width of the access point opening is 240cm.
- There is a/are fixed ticket reader(s) at the access point.
- The height of the ticket reader(s) is/are 145cm.
- There is a steward available for assistance.
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Access to the Stand Concourse
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- There is step-free access from the access point to the stand concourse.
Turnstile(s) (Grandstand South and Family Stand)
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Turnstile(s)
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- This information is for the turnstile(s) located on the corner of the Grandstand.
- The turnstile(s) is/are clearly signed.
- The turnstiles are all similar.
- There is step-free access to the turnstile(s) surveyed.
- The turnstile(s) opening width is 50cm.
- There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
- The height of the ticket reader(s) is/are 125cm.
- There is a steward available for assistance.
- The turnstile(s) can be overcome by using Gate 16.
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Access to the Stand Concourse
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- There is step-free access from the turnstile(s), to the stand concourse.
Stand
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Stand
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- This stand is for home and family supporters.
- This stand has a dedicated access point for wheelchair users.
- The name of the dedicated access point is Gate 16 - Accessible Entrance.
- There are designated spaces for wheelchair users within this stand.
- Designated spaces for wheelchair users are located at pitchside.
- Clear directional signage is provided for the designated spaces.
- There is designated seating for ambulant disabled people within the stand.
- There is no specific seating area for ambulant supporters so please contact the club for more info.
- There is step-free access throughout the concourse area(s).
- The flooring in the concourse area(s) is concrete.
- Clear directional signage is provided in the concourse area(s).
- Background music/noise is not played in the concourse area(s).
- The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
- The colour contrast between the walls and floor in the concourse area(s) is good.
- Lighting levels in the concourse area(s) are good.
- There are food and drink counters situated along the concourse area(s).
- Headsets for audio commentary cannot be used in this stand.
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Access to the Stand Seating
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- There is stepped access from the concourse to stand seating.
- There is/are 7 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 16cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
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Stand Facilities
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- There is an/are accessible toilet(s) available within the stand.
- The accessible toilet(s) is/are located in the main concourse.
- There are standard toilets available within the stand.
- There are ambulant cubicles available in the standard toilets.
- There is not a separate parent and baby room within the stand.
Food and Drink (Family Stand)
- The food and drink counter(s) is/are located along the concourse.
- Some of the food and drink counters are clearly signed.
- There is step-free access to the food and drink counter(s).
- The height of the food and drink counter(s) is/are low (76cm or lower) and medium height (77cm - 109cm).
- There is not a clear knee recess beneath the low/lowered section(s) of the food and drink counter(s).
- There is not a hearing assistance system at the food and drink counter(s).
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- There is not a steward available to provide assistance with ordering food and drink.
- Stewards cannot assist in taking food and drink to the designated seating area(s).
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Comments
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- The height of the lowered section(s) is 71cm.
Designated Seating Area(s)
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Seating Area 1
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- This information is for the designated seating area located at pitchside.
- The name of the designated seating area is Block 128.
- There is ramped/sloped access to the designated seating area.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up.
- The designated seating area(s) is/are not clearly marked/signed.
- The view from the seating area is good.
- There is/are 20 designated space(s) for wheelchair users in the seating area.
- Companions sit next to the patron.
- There is sufficient space for an assistance dog to rest.
- There is a dedicated steward to provide assistance.
- There is an accessible toilet close to the seating area.
Accessible Toilet(s) (Grandstand South - Block 129 - Right Side Transfer Space)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- The accessible toilet surveyed is for the sole use of disabled people.
- This accessible toilet is located along the concourse opposite Block 129.
- There is step-free access to the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from stand managers.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is light.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 95cm (3ft 1in).
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 95cm (3ft 1in).
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are open waste paper bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 150cm from the floor.
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 110cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is not a hand dryer.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
Accessible Toilet(s) (Grandstand South - Block 129 - Left Side Transfer Space)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- The accessible toilet surveyed is for the sole use of disabled people.
- This accessible toilet is located along the concourse, opposite Block 129.
- There is step-free access to the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from stand managers.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is light.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 95cm (3ft 1in).
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 150cm x 250cm (4ft 11in x 8ft 2in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 150cm from the floor.
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 110cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is not a hand dryer.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 85cm (2ft 9in).