Access Guide
Summary
- This is an inpatient unit property.
- Services within the building include:
- Albert Ward
- Victoria Ward
- Onslow Centre
- Local Integrated Education Centre
- Psychiatry of Old Age
- ECT
- Farnham Road Hospital is a specialist mental health hospital, providing round-the-clock support to adults and older adults experiencing acute mental ill-health as well as housing community mental health and day services.
Getting Here
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By Road
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- From the North take the Guildford and Godalming Bypass/A3.
Exit the road and turn left onto Wilderness Rd, then turn right to stay on Wilderness Rd.
Continue onto The Crossways, then onto The Drive.
Take a left onto Farnham Rd/A31 and the hospital will be on the right.
From the South head East on the Farnham Rd/A31 and keep to right, the Hospital will be on the right . - The car park consists of an open air, tarmac surfaced with some Blue Badge bays.
- From the North take the Guildford and Godalming Bypass/A3.
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By Bus
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- The nearest Bus stop is on Farnham Road in front of the Hospital about 230 feet away.
The bus services to this stop include 8, 18, 46 and 65.
Other services are by carlonelimited.co.uk and stagecoachbus.com.
- The nearest Bus stop is on Farnham Road in front of the Hospital about 230 feet away.
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By Train
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- The nearest Train station is in Guildford.
Which is a 6 minute taxi ride from the Hospital or a 8 minute walk along public footpaths.
- The nearest Train station is in Guildford.
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Useful Links
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- The following link is for Arriva Bus services.
- To view the web page described above click here (opens in new tab).
- The following link is for South Western Railway services.
- To view the web page described above click here (opens in new tab).
- The following link is for Southern Railway.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
- There is a wheelchair to borrow to aid transferring around the building.
- Water bowls for assistance dogs are available.
- Home visits services are available.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- Parking is free for Blue Badge holders.
- The car park is located in front of the main entrance.
- The car park is to the rear of the Farnham Road building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 4 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 240cm x 480cm (7ft 10in x 15ft 9in).
- The nearest Blue Badge bay is 25m (27yd 1ft) from the main entrance.
- The furthest Blue Badge bay is 31m (33yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details
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- On street marked Blue Badge bays are not available.
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Comments
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- There are two blue badge bays which are to the rear of the Farnham Road building seen in photo 4,5 and 6 size 457x285, these would be mainly used for the Laurals.
Opening Times
- Monday 08:00 - 18:00.
- Tuesday 08:00 - 18:00.
- Wednesday 08:00 - 18:00.
- Thursday 08:00 - 18:00.
- Friday 08:00 - 18:00.
- Saturday Closed.
- Sunday Closed.
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Comments
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- The wards are 24 hours.
Outside Access
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Entrance Details
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- This information is for the entrance located in front of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped or stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 131cm (4ft 4in).
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 150cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 120cm.
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Ramp/Slope Details
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- The ramp/slope is located to the left of the main entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
- The width of the ramp is 124cm.
- The ramp/slope does bypass the step(s).
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Step Details
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- The step(s) is/are located to the right of the main entrance.
- There is/are 7 step(s).
- The step(s) is/are not clearly marked.
- The step(s) is/are medium (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up the step(s).
Reception
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Reception
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- The reception point is located to the left of the main corridor.
- The reception point is approximately 4m (4yd 1ft) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are varied.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is tiles.
- There is sufficient space for a wheelchair user to use the waiting area.
- There are seats with armrests on both sides.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Subtitles are not available.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Getting Around
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Access
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- There is step free access throughout the majority of the building.
- There is a slight slope, with no handrails, for access to the main Hospital building.
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Circulation
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- There are doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is vinyl and tiles.
- There is good colour contrast between the walls and floor in all areas.
- The lighting levels are good.
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Signage and Wayfinding
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- Dementia friendly signage is provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
Other Floors
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Stairs
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- Signs indicating the location of the stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G, 1, 2.
- There are 15+ steps between floors.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are varied.
Lift
- There is a lift for public use.
- The lift is located within the ground floor entrance lobby.
- Signs indicating the location of this lift are clearly visible from the entrance.
- The lift is approximately 9m (9yd 2ft) from the main entrance.
- The lift is a platform lift.
- Staff do not need to be notified for use of the lift.
- The platform lift accesses a small level change.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 84cm (2ft 9in).
- The dimensions of the lift are 92cm x 126cm (3ft x 4ft 2in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low to moderate.
Accessible Toilet
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Location and Access
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- Accessible toilet facilities are available.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located to the right of the main entrance, through a set of double doors and along the corridor.
- This accessible toilet is approximately 16m (17yd 1ft) from the main entrance.
- There is level access to this accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The key is not a radar key.
- The door opens outwards.
- The door is locked by a twist lock.
- The door is light.
- The width of the accessible toilet door is 75cm (2ft 6in).
- The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 150cm (4ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- There is a push button alarm in this cubicle.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary and general domestic waste disposal units.
- There is not a flashing fire alarm beacon within the cubicle.
- There is not a/are not coat hook(s).
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 92cm (3ft).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 64cm (2ft 1in).
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 88cm.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The contrast between the internal door and wall is poor.
- The contrast between the external door and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s)
- Standard toilet facilities are not available.
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Comments
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- The nearest toilet is located to the main hospital entrance.