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Fitzwilliam Museum

Trumpington Street, Cambridge, Cambridgeshire, CB2 1RB

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Access Guide

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Opening Times

  • Monday Closed.
  • Tuesday 10:00 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 10:00 - 17:00.
  • Friday 10:00 - 17:00.
  • Saturday 10:00 - 17:00.
  • Sunday 12:00 - 17:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Cambridge.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • Blue Badge On Street Parking View
    • On street marked Blue Badge bays are available.
    • On street Blue Badge parking is located in Trumpington Street.
  • Standard On Street Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located in Trumpington Street.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • The on street parking is marked widthways only.
    • The width of the bays are 240cm.
    • There is room for approximately 8 cars.
    • There are drains alongside these standard parking bays, which cause a deep step up to the pavement.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 168cm (5ft 6in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) by revolving.
    • The door(s) is / are single.
    • The door(s) is / are heavy.
    • The width of the door opening is 124cm (4ft 1in).

Level Change (Main Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 15+ step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Reception (Main Entrance)

  • The desk/counter is 94m (102yd 2ft) from the accessible entrance.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Outside Access (Accessible Entrance)

  • This information is for the entrance located to the front left of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 56cm (1ft 10in).
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 111cm (3ft 8in).

Reception (Accessible Entrance)

  • The desk/counter is 3m (3yd 10in) from the accessible entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is not level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (The Shiba Room)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the second floor, in the doorway to The Shiba Room.
  • The ramp/slope is easy.

Eating and Drinking (Cafe)

  • The following information is for the café.
  • The café is located ahead and to the left as you enter from the accessible entrance.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 24m (26yd 9in) from the accessible entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 110cm (3ft 7in).
  • The standard height for tables is 70cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Counter (Gift Shop)

  • The counter is 17m (18yd 1ft) from the accessible entrance.
  • There is level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • Lighting levels are medium.

Level Change (Gift Shop Area Staircase)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the gift shop area.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Museum

  • Exhibits can be audio described.
  • Tactile signage for exhibits is not available.
  • Braille signage for exhibits is not available.
  • Touch tours are available.
  • The availability of touch tours does not depend on exhibition.
  • Video tours are not available.
  • There is a hearing assistance system.
  • The hearing system is a portable loop.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the hearing system.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, ask at the accessible entrance reception.
  • Comments View
    • It is advised to contact the venue to book a wheelchair in advance.
    • Bookings are advised for touch tours and audio described tours.

Level Change (Fan Gallery)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the ground floor, in the doorway to the Fan Gallery.
  • There is/are 2 step(s) to the area/service.
  • The lighting levels at the step(s) are low.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Level Change (Gallery 24 and the Gallery 24 Accessible and Standard Toilets)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the ground floor, leading to Gallery 24 and the Gallery 24 accessible and standard toilets.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the ground floor, leading to Gallery 24 and the Gallery 24 accessible and standard toilets.
  • There is/are 2 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • The ramp/slope does bypass the step(s).

Other Floors (Accessible Entrance)

  • Steps View
    • The floors which are accessible by stairs are B,G,1,2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Other Floors (Courtauld Staircase)

  • Steps View
    • The floors which are accessible by stairs are G,1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • The handrail does not cover the entire staircase.

Other Floors (Founders Staircase)

  • Steps View
    • The floors which are accessible by stairs are B,G,1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are low.

Lift

  • There is a lift for public use.
  • The lift is located ahead and to the right as you enter from the accessible entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B,G,M,1,2.
  • The lift is approximately 18m (19yd 2ft) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 132cm x 142cm (4ft 4in x 4ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet (Basement)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
    • This accessible toilet is located ahead and to the right as you exit the lift on the basement level.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 92cm (3ft).
    • The door is heavy.
    • The dimensions of the accessible toilet are 149cm x 257cm (4ft 11in x 8ft 5in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 108cm (3ft 7in).
  • Comments View
    • There is a second identical accessible toilet in this area.

Accessible Toilet (Gallery 24)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 78m (85yd 11in) from the accessible entrance.
    • This accessible toilet is located within Gallery 24.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 147cm x 186cm (4ft 10in x 6ft 1in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 144cm (4ft 9in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • At the time of survey it was not possible to photograph the facility.

Standard Toilet(s) (Basement)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located ahead and to the right as you exit the lift on the basement level.
    • The female and male toilets are approximately 9m (9yd 2ft) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are medium.
  • Comments View
    • Standard toilets are also located in Gallery 24.

Baby Change Room - Gallery 24

  • The museum has a baby change room.
  • The baby change room is located in Gallery 24.
  • The baby change room is approximately 76m from the accessible entrance.
  • The door to the baby change room is single.
  • The door opens towards you.
  • The door is heavy.
  • The door is 84cm wide.
  • The height of the baby change unit is 97cm high.
  • There is a sink in the room.
  • The sink has a lever / mixer tap.
  • The sink is 86 cm high.
  • There is a seat.
  • The seat does not have armrests.
  • There is a towel dispenser.
  • The towel dispenser is 108cm high.
  • There is a soap dispenser.
  • The soap dispenser is 107cm high.
  • There are disposal facilities.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grass areas outside of the building.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.