You are on Introduction. Skip to the next section.

Introduction

• Related link Frenchgate Shopping Centre.
• Https://www.accessable.co.uk/venues/frenchgate-shopping-centre

You are on Opening Times. Skip to the next section.

Opening Times

• This service is open 24 hours.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Doncaster.

You are on Parking (West Mall Rooftop Car Park). Skip to the next section.

Parking (West Mall Rooftop Car Park)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located in West Laith Gate.
  • The car park type is multi storey.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 400cm x 500cm (13ft 1in x 16ft 5in).
  • The nearest Blue Badge bay is 12m (13yd 4in) from the West Mall Rooftop Car Park entrance.
  • The furthest Blue Badge bay is 50m (54yd 2ft) from the West Mall Rooftop Car Park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The rooftop car park has 340 spaces, 16 of those are Blue Badge spaces.
  • There is an entrance available from the rooftop car park to the multi storey car park.
  • Charges apply to all vehicles parked.
  • For up to date parking charges please click here
  • There are pay stations in each lift foyer.

You are on Outside Access (West Mall Rooftop Car Park Entrance). Skip to the next section.

Outside Access (West Mall Rooftop Car Park Entrance)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• The main door(s) open(s) both ways.
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 130cm (4ft 3in).

You are on Other Floors (West Mall). Skip to the next section.

Other Floors (West Mall)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are Car Park, G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Comments View
  • There is a slight ramp, 140cm wide on the approach to the entrance.

You are on Lift (West Mall). Skip to the next section.

Lift (West Mall)

• There is a lift for public use.
• The lift is located in the car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are Car Park, G, 1.
• The lift is approximately 6m (6yd 1ft) from the West Mall Rooftop Car Park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 150cm x 200cm (4ft 11in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on South Mall Lift and Stairs. Skip to the next section.

South Mall Lift and Stairs

• There are a further 2 lifts at the rooftop car park that give access to the South Mall area of the shopping centre.
• The width of the lift doors is 120cm.
• The dimensions are 138cm wide by 250cm in length.
• The controls are within 100cm of the floor.
• The steps are clearly marked, 17cm high with handrails either side.

You are on Parking (Multi Storey Car Park). Skip to the next section.

Parking (Multi Storey Car Park)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located by Grey Friars Road and Church View.
  • The car park type is multi storey.
  • There is/are 10 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 400cm x 500cm (13ft 1in x 16ft 5in).
  • The nearest Blue Badge bay is 8m (8yd 2ft) from the car park entrance.
  • The furthest Blue Badge bay is 48m (52yd 1ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 214cm (7ft).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The multi storey car park can also be accessed via the rooftop car park.
  • There is also a vehicle entrance on Grey Friars Road and Church View to the multi storey car park.
  • There are 6 levels to the multi storey car park with Blue Badge spaces on each level.
  • Photograph 9 shows one of the many pay stations in the lift foyers.
  • The lowest function at the pay stations is 80cm, the highest is 150cm.
  • The multi storey car park has 846 spaces.
  • Charges apply to all vehicles parked.
  • For up to date parking charges please click here .

You are on Outside Access (Multi Storey Car Park Entrances). Skip to the next section.

Outside Access (Multi Storey Car Park Entrances)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 180cm (5ft 11in).

Collapse all Expand all

• Comments View
  • There is a similar entrance to the shopping centre on each floor of the car park.
  • The width of the bollards at the entrances is 150cm.
  • The bollards do not contrast visually with the ground surface.

You are on Other Floors (Multi Storey Car Park). Skip to the next section.

Other Floors (Multi Storey Car Park)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Lift (Multi Storey Car Park). Skip to the next section.

Lift (Multi Storey Car Park)

• There is a lift for public use.
• The lift is located beyond the car park entrances.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6.
• The lift is approximately 5m (5yd 1ft) from the car park entrance on each floor.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 175cm x 200cm (5ft 9in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Changing Places (Harper Suite - Left and Right Transfer). Skip to the next section.

Changing Places (Harper Suite - Left and Right Transfer)

Collapse all Expand all

• Location and Access View
  • The facility is located on the second floor.
  • The facility is approximately 20m (21yd 2ft) from the Upper West Mall lifts.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • There is a low colour contrast between the external door and wall .
  • There is a medium colour contrast between the internal door and wall.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of security or cleaning staff and from Guest Services.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The door has a horizontal grab rail.
  • The width of the door is 88cm (2ft 11in).
  • The dimensions of the facility are 244cm x 441cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a high colour contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 90cm (2ft 11in).
  • The transfer space on the left as you face the toilet is 110cm (3ft 7in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a medium colour contrast between the dropdown rail(s) and wall.
  • As you face the toilet there are vertical grab rails on both sides.
  • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall .
  • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • The height of the toilet seat above floor level is 51cm (1ft 8in).
  • There is a sensor flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 130cm.
  • The toilet has a cistern.
  • There is a low colour contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 185cm (6ft 1in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • There is a high colour contrast between the wash basin grab rail(s) and wall.
  • There is not a soap dispenser.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 98cm.
  • There is a hand dryer.
  • The hand dryer is not at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 118cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is not an emergency alarm for the facility.
  • There is not a coat hook.
  • There is a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
• Comments View
  • This facility is adjacent to the second floor Multi Storey Car Park entrance / exit.

You are on Toilet with Adaptations (Harper Suite - Left Transfer). Skip to the next section.

Toilet with Adaptations (Harper Suite - Left Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 9m (9yd 2ft) from the Upper West Mall lifts.
  • The accessible toilet is located on the second floor.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 145cm x 200cm (4ft 9in x 6ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 76cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 92cm (3ft).
• Comments View
  • This accessible toilet is adjacent to the second floor Multi Storey Car Park entrance / exit.

You are on Standard Toilet(s) (Harper Suite). Skip to the next section.

Standard Toilet(s) (Harper Suite)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the second floor.
  • The female and male toilets are approximately 20m (21yd 2ft) from the Upper West Mall lifts.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the female and male toilets.
  • The height of the baby change table once extended is 93cm (3ft 1in).
• Comments View
  • There are wider cubicles with sinks, and cubicles with baby change tables in both the female and male toilets (photographs 8, 9 and 10).
  • Photographs 17, 18 and 19 show the shared standard toilet with baby change which is adjacent to the accessible toilet.
  • The height of the baby change in this toilet is 101cm.
  • These toilets are adjacent to the second floor Multi Storey Car Park entrance / exit.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.