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Gates 21 - 24 Departures

London City Airport, Royal Docks, London, E16 2PX

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Access Guide

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Introduction

Outside Access (Gates 21-24 Entrance)

  • This information is for the entrance located at the far end of The City Bar and Grill in the departures lounge.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).

Getting To Departure Gates (Gates 21 - 24)

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are medium.
  • Comments View
    • The distances from the Gates 21-24 entrance are:
    • Gate 22 - 65 metres
    • Gate 21 - 77 metres
    • Gate 24 - 145 metres
    • Gate 23 - 153 metres.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 155m (169yd 1ft) from the Gates 21-24 entrance.
    • This accessible toilet is located at the far end of the corridor, just past Gate 23.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 157cm x 227cm (5ft 2in x 7ft 5in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 89cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm did not sound when tested.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft).

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • There are indentical stairs for all four gates here.

Gate 22

  • The Boarding Card Checking Desk is 90cm high.
  • The gate waiting area contain stool style seating without armrests.
  • This area is located on the ground floor, past the stairs.
  • There are similar areas available for Gates 21 and 23, except that the waiting areas are on the first floor, before the stairs.

Gate 24

  • This gate is used by British Airways for there flights to New York.
  • It is located on the ground floor, past the stairs.
  • The Boarding Card Checking Desk is 90cm high.
  • The lounge area here has seating with armrests. Refereshments are also served here.

Outside Access (Exit to the Apron)

  • This information is for the entrance located on the ground floor area of all gates.
  • There is not level access into the venue.

Level Change (Exit to the Apron)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located just past the exit.
  • There is / are 3 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The handrails are on both sides.

Departure Gates

Departure Gates Waiting Area

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • Water bowls for assistance dogs are not available.
  • There is not a dog toilet or toileting area.