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Gatwick Airport Station

London Gatwick Airport, Crawley, West Sussex, RH6 0NP

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Access Guide

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Outside Access (Gatwick South Terminal)

  • There is level access into the venue.
  • The main doors open (no doors).
  • Comments View
    • There is a level travelator as an alternative to the corridor from this entrance.

Reception (The Travel Centre)

  • The reception desk is 30m (33yd) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Location

  • The venue is situated outside the centre of the town or city.
  • The venue is not situated on a road which has a steep gradient.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are platform to station.
    • The escalators steps are clearly marked.
    • The head and foot of the escalators are clearly marked.
    • The lighting level is medium.

Lift

  • There is a lift for public use.
  • The lift is located adjacent to the Ticket Hall.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G.
  • The lift is 30m (33yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 310cm x 150cm (10ft 2in x 4ft 11in).
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • Lifts to platforms 1-2 and 5-6 are located in the main ticket hall. Lifts to other platforms are located via the Over Bridge entrance (gate 3).

Train Station

  • There are generally 5 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • This office is located adjacent to the escalators to platforms 4 and 5.
  • The train companies operating from within this station are Gatwick Express.
  • There is not a taxi rank at the station.
  • Shops and services within the station include WH Smith and Upper Crust CafĂ©.
  • There are 6 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
  • Comments View
    • Platforms 1, 2, 3, 4, 5 and 6 are accessible to a wheelchair user.
    • Other train companies serving the station are First Capital Connect, Southern Railway, Cross Country, South Eastern and First Great Western.

Train Station Platform (1)

  • There is level access to the platform(s).
  • Access to the platform(s) is via lift.
  • There is an accessible toilet on Platform 2.

Train Station Platform (2)

  • There is level access to the platform(s).
  • Access to the platform(s) is via lift.
  • There is an accessible toilet on Platform 2 (see picture).

Train Station Platform (3)

  • There is level access to the platform(s).
  • Access to the platform(s) is via lift.
  • There is not an accessible toilet.

Train Station Platform (4)

  • There is level access to the platform(s).
  • Access to the platform(s) is via lift.
  • There is not an accessible toilet.

Train Station Platform (5)

  • There is level access to the platform(s).
  • Access to the platform(s) is via lift.
  • There is not an accessible toilet.

Train Station Platform (6)

  • There is level access to the platform(s).
  • Access to the platform(s) is via lift.
  • There is not an accessible toilet.

Waiting Room / Area (Platform 3-4)

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • There are doors into the waiting room / area.
  • The main doors open by sliding.
  • The doors are single width.
  • The door opening is 110 cm wide.
  • There is room for a wheelchair user to manoeuvre.
  • All chairs are permanently fixed.
  • Announcements are audible and visual.
  • Lighting levels are medium.
  • Comments View
    • The door into the waiting room is automatic, operated by push pad.

Waiting Room / Area (Platform 5-6)

  • There is a waiting room / area.
  • There are doors into the waiting room / area.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 80 cm wide.
  • There is room for a wheelchair user to manoeuvre.
  • All chairs are permanently fixed.
  • Announcements are audible and visual.
  • Lighting levels are medium.
  • Comments View
    • There is one, shallow marked step up into the waiting room.

Accessible Toilet (Platform 2)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 50m (54yd 2ft) from the lift.
    • This accessible toilet is located at the end of Platform 2.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 145cm x 170cm (4ft 9in x 5ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 98cm (3ft 3in).
  • Comments View
    • The toilet is small and there is only 85cm in front of the toilet pan.

Level Change (Accessible Toilet)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Comments View
    • There is a wheelchair available to borrow. Please enquire at the desk in the travel centre.
    • There is currently building work at the station (Autumn 2013) to construct an additional platform and there may be some disruption or temporary diversions in effect.