Access Guide
Introduction
- Gatwick Airport Station is currently undergoing renovation.
- Platforms 5 and 6 are closed while they are being rebuilt, and are estimated to be reopening by the end of 2023.
Location
- There is a bus stop within 150m (164yds) of the venue.
Outside Access (Gatwick South Terminal)
- There is level access into the venue.
- There are no doors at this entrance.
Reception (Special Assistance)
- The desk/counter is 30m (32yd 2ft) from the Gatwick South Terminal entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
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Comments
View
- The Special Assistance reception desk is at the far side of the concourse from the Gatwick South Terminal entrance, just past the ticket counter.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
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Comments
View
- All train platforms are accessible from the main concourse by lift, stairs, and escalator.
Other Floors
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Steps
View
- The floors which are accessible by stairs are LG and G.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
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Escalators
View
- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are LG and G.
- The escalators steps are clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are moderate to good.
Lift
- There is a lift for public use.
- The lift is located on the main station concourse, and on each platform.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G.
- The lift is approximately 40m (43yd 2ft) from the South Terminal entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 180cm (5ft 11in).
- The dimensions of the lift are 210cm x 150cm (6ft 11in x 4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Train Station
- There are generally 5 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- There is a ticket office.
- The ticket office is located on the main concourse.
- The ticket office is 20m (21yd 2ft) from the South Terminal entrance.
- The train companies operating from within this station are Gatwick Express, Thameslink, Southern, and Great Western Railway.
- There is not a taxi rank at the station.
- There are 7 platform(s) in the station.
- The platform(s) accessed by lift is / are 1-7.
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Additional Station Information
View
- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1-7.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 1, 2.
- Accessible toilets are not located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, go to the Special Assistance desk on the main station concourse.
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Comments
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- A staff-operated ramp is required for step-free access between train and platform at this station.
- To arrange for the use of these ramps, go to the Special Assistance desk on the main concourse, or speak to a member of staff.
Train Station Platform (1)
- This information is for platform(s) 1.
- Accessible toilets are 30m (32yd 2ft) from the lift.
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Comments
View
- There are standard toilets on Platform 1.
- There is an accessible toilet shared with Platform 2.
Train Station Platform (2)
- This information is for platform(s) 2.
- Accessible toilets are 30m (32yd 2ft) from the lift.
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Comments
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- There are standard toilets on Platform 1.
- There is an accessible toilet shared with Platform 2.
Train Station Platform (3)
- This information is for platform(s) 3.
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Comments
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- There is not an accessible toilet on this platform.
- There is a waiting area shared by platforms 3 and 4.
Train Station Platform (4)
- This information is for platform(s) 4.
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Comments
View
- There is not an accessible toilet on this platform.
- There is a waiting area shared by platforms 3 and 4.
Train Station Platform (5)
- This information is for platform(s) 5.
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Comments
View
- Platform 5 is currently closed while it undergoes renovation.
- It is estimated to reopen by the end of 2023.
Train Station Platform (6)
- This information is for platform(s) 6.
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Comments
View
- Platform 6 is currently closed while it undergoes renovation.
- It is estimated to reopen by the end of 2023.
Train Station Platform (7)
- This information is for platform(s) 7.
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Comments
View
- There is not an accessible toilet on this platform.
Waiting Room / Area (Platform 3-4)
- There is a waiting room / area.
- The waiting room / area is 10m (10yd 2ft) from the {Textbox}.
- There is level access into the waiting room / area.
- Level access is by lift.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) by sliding.
- The door(s) is/are single width.
- The width of the door opening is 125cm (4ft 1in).
- The type of flooring is tiles.
- There is room for a wheelchair user to manoeuvre.
- All chairs are permanently fixed.
- Chairs are available.
- All chairs have armrests.
- Announcements are audible and visual.
- Lighting levels are good.
- The waiting room / area does not have background music playing.
- There is not a television.
- There is space for an assistance dog to rest within the seating area.
- Vending machines are not available.
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Comments
View
- The door into the waiting room is automatic, operated by a button.
- The button is 100cm from the ground.
Accessible Toilet (Platform 1 and 2)
- Accessible toilet facilities are available.
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Location and Access
View
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 50m (54yd 2ft) from the lift.
- This accessible toilet is located between platforms 1 and 2.
- There is not level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from station staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 82cm (2ft 8in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 145cm x 170cm (4ft 9in x 5ft 7in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and general domestic waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is fair.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are moderate to good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 98cm (3ft 3in).
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Comments
View
- The toilet is small and there is only 85cm in front of the toilet pan.
Level Change (Accessible Toilet)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the accessible toilet door.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Standard Toilet(s) (Platform 1)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on Platform 1.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- Lighting levels in the female and male toilets are moderate to good.
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Comments
View
- There are also standard toilets available within the airport terminal building.
Additional Info
- A bowl of water cannot be provided for an assistance dog.
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Comments
View
- There is a wheelchair available to borrow. Please enquire at the Special Assistance reception desk.