Skip to main content

Glenmoriston Town House Hotel

20 Ness Bank, Highland, Inverness, IV2 4SF

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Opening Times

  • The venue is open 24hrs.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Inverness.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Inverness.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the side of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The nearest Blue Badge bay is 32m (34yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.
  • Comments View
    • The designated bay is marked by a sign on the wall only.
    • The designated bay is 21m from the Windsor Building entrance.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are permanently held open.
  • The door opening is 115cm (3ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 112cm (3ft 8in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 120cm (3ft).

Outside Access (Windsor Building)

  • This information is for the entrance located at the side of the separate building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 87cm (2ft 10in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 85cm (2ft 9in) wide.
  • Comments View
    • There is an access code terminal for this door 130cm from the ground.

Level Change (Windsor Building)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 100cm (3ft).
  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 1 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do not have handrails.

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are bright.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the bar and restaurant.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Eating and Drinking

  • The bar does serve food.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 4m (4yd 1ft) from the main entrance.
  • The distance between the floor and the lowest table is 75cm (2ft 6in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks and meals.

Room

  • General Information View
    • The Tourist Board rating is 4.
    • There are 30 rooms in total.
    • There are 6 standard ground floor rooms.
    • There are 24 standard rooms on other floors.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide any other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is not level access to ground floor rooms.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
    • There is not level access to standard rooms on other floors.
    • Adjoining rooms are not available.

Level Change (Back Steps)

  • There are steps to access this area / service.
  • The steps are located at the rear of the building.
  • There is / are 2 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Level Change (Rear Windsor Building Rooms)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the rear of the Windsor Building.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 90cm (2ft).
  • Comments View
    • This ramp leads to rooms 18,19 and 20 in the separate Windsor Building.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is not a landing.
    • The lighting level is medium.
  • Other View
    • The services on the floors which are not accessible are further rooms.

Other Floors (Rear Stairs)

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting level is medium.
  • Other View
    • The services on the floors which are not accessible are further rooms.

Other Floors (Windsor Building)

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Other View
    • The services on the floors which are not accessible are further rooms.

Accessible Toilet (Main Building)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
    • This accessible toilet is located to the rear of reception.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 64cm (2ft 1in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 180cm x 330cm (5ft 11in x 10ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 115cm (3ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are waste paper pedal bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 136cm (4ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There is a 3cm threshold in the doorway.

Accessible Toilet (Windsor Building)

  • There are accessible toilet facilities within this venue.
  • The accessible toilet cubicle was being used for storage at the time of the survey.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is located to the right of the stairs in the Windsor Building.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 170cm x 170cm (5ft 7in x 5ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.

Standard Toilet(s) (Main Building)

Standard Toilet(s) (Windsor Building)

Standard Toilet(s) (Baby Change - Windsor Building)

  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located to the right of the stairs in the Windsor Building.
    • The height of the baby change table once extended is 118cm (3ft).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • This facility is used for storage, it is made available when guests with wheelchair requirements are staying.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • A member of staff trained in BSL skills is not normally on duty.