Access Guide
Location
- The venue is situated within the centre of the city.
- This venue is situated in Glasgow.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Glasgow Queen Street.
COVID-19 Information
- There are external queuing points.
- The external queuing points are clearly marked/signed.
- There is a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are hand held.
- Hand sanitisers are available inside the venue.
- There is a limited number of people allowed inside.
- There is a Track and Trace system in place.
- There is a one-way system throughout.
- The one-way system is clearly marked/signed.
- There is clear signage inside to help with social distancing.
- There are protective clear screens located at tills/counters.
- Toilets are available.
- The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
- For more information on the 'We're Good to Go' Industry Standard please click here.
Parking
- The venue does not have its own car park.
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On Street Parking and Drop-off Details.
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
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Comments
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- The photograph show the street outside the venue.
Outside Access (Main Entrance)
- This information is for the entrance located Queen Street.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 118cm (3ft 10in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located on the left as you face the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- The width of the ramp or slope is 140cm (4ft 7in).
- There are steps to access this area / service.
- There is / are 3 step(s) to the area / service.
- Lighting levels at the steps are bright.
- The steps are not clearly marked.
- The steps are medium.
- The steps do not have handrails.
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Comments
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- The ramp overcomes the steps.
Reception
- The reception desk is 3m (9ft 10in) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- Lighting levels are bright.
- There is a hearing assistance system.
Inside Access
- There is level access to the service.
- Lighting levels are bright.
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Comments
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- There is an easy ramp (width 162cm) on the lower ground floor between the lift and the library/café.
Library
- This library does not have a regular supply of books in Braille.
- This library does have a regular supply of books in large print.
- This library does have a regular supply of books on tape or disc.
- There is an ordering service.
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Comments
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- Adapted IT facilities are available in the Library.
Reception (Library)
- The reception desk is 30m (33yd) from the front entrance.
- There is not level access to reception from the entrance.
- The reception desk is low height.
- Lighting levels are bright.
- There is not a hearing assistance system.
Restaurant Bar Internal (Encore Café)
- Once inside, there is not level access to the service.
- Full table service is not available.
- Food or drinks are ordered from the counter.
- Food or drinks can be brought to the table.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- The distance between the floor and the lowest table is 75cm (2ft 6in).
- Menus are not available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold snacks and beverages.
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Comments
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- Plastic cups are available.
- Plastic cutlery is available.
- Drinking straws are available on request.
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Opening Times
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- Monday 10:00 - 16:30.
- Tuesday 10:00 - 16:30.
- Wednesday 10:00 - 16:30.
- Thursday 10:00 - 16:30.
- Friday 10:00 - 16:30.
- Saturday 10:00 - 16:30.
- Sunday 10:00 - 16:30.
Level Change (Encore Café)
- There is a ramp or slope to access this service.
- The ramp or slope is located between the lift and the Café.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- The width of the ramp or slope is 162cm (5ft 4in).
Other Floors
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Steps
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- The floors which are accessible by stairs are LG-G-1-2-3-4-5.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
Lift
- There is a lift for public use.
- The lift is located off the main foyer.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G-1-2-3-4-5.
- The lift is 17m (18yd 23in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift controls do have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Accessible Toilet
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- This accessible toilet is approximately 10m (10yd 2ft) from the lift.
- This accessible toilet is located on the lower ground floor.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 150cm x 204cm (4ft 11in x 6ft 8in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is push.
- There is a mixer tap.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 106cm (3ft 6in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Comments
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- There is an additional accessible toilet on the 5th floor of the venue.
- The baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 97cm (3ft 2in).
- Inside the venue, there is level access to the baby change facility.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on the lower ground floor.
- The female toilet(s) is/are approximately 4m (4yd 1ft) from the lift entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on the lower ground floor.
- The male toilet(s) is/are approximately 4m (4yd 1ft) from the lift entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.
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Comments
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- The photographs show the female and male toilets respectively.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.
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Comments
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- For major exhibitions the main information panel is supplied in Braille and all labels in large print.
- There are BSL and Descriptive tours offered for each exhibition and there is also a regular workshop programme for the Visually Impaired.