Skip to main content

GP Out of Hours Service

Grantham and District Hospital, 101 Manthorpe Road, Grantham, NG31 8DG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting To The Hospital

  • By Road View
    • The hospital is situated on Manthorpe Road and is clearly signposted from all major routes. The postcode for Sat Nav is NG31 8DG. When dropping someone off at the hospital there are allocated drop off points, located outside A&E and the Tower Block.
    • The main car park is located directly outside the main entrance to the hospital. There are no patient and visitor car parks that are barrier controlled, and all operate an ANPR system. You can find a space and then pay for your parking as you leave the hospital. Please ensure you have made a note of your Vehicle Registration as this needs to be entered into the ticket machine in order to pay for your parking. Payment instructions are located at all ticket machines. All payment machines accept coins, notes, and card payments. All patients, visitors and staff need to park in designated parking spaces or they will receive a charge if parked inappropriately.
  • By Bus View
    • There is an onsite bus stop which is located close to the main entrance. You can use Traveline to start to plan your journey by bus.
  • By Train View
    • The nearest station is Grantham which is 1.1 miles away. To view the route use the Google Maps link below.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on corridor C.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01476 464 861.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Volunteers can be found at major entrances.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and Makaton on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • Additional hospital services link (new tab) - click here.

Hospital Parking (Kingfisher Children's Unit)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the unit.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 3 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 355cm x 615cm.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 3m (3yd 10in) from the main entrance.

Getting To (The GP Out of Hours Service)

  • The GP Out of Hours Service is/are located in the Kingfisher Children's Unit.
  • Access to the GP Out of Hours Service is via the Kingfisher Children's Unit entrance.
  • Enter via the Kingfisher Children's Unit entrance and continue past reception. Turn right and upon reaching the end of the corridor turn left. The GP Out of Hours Service is directly ahead.
  • There is step free access to the GP Out of Hours Service.
  • The GP Out of Hours Service is approximately 44m from the Kingfisher Children's Unit entrance.
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Kingfisher Children's Unit)

  • Entrance Details View
    • This information is for the entrance located at the side of the Kingfisher Children's Unit building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 138cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 138cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is moderate.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Opening Times

  • Monday 18:30 - 08:00.
  • Tuesday 18:30 - 08:00.
  • Wednesday 18:30 - 08:00.
  • Thursday 18:30 - 08:00.
  • Friday 18:30 - 08:00.
  • Saturday 18:30 - 08:00.
  • Sunday 18:30 - 08:00.

Reception

  • The GP Out of Hours Service reception is located at the rear of the Kingfisher Unit.
  • The reception area/desk is approximately 42m (45yd 2ft) from the unit entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception area/desk.
  • The lighting levels at the reception area/desk are medium.
  • The height of the reception desk is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the desk.
  • There is not a low section of the desk (76cm or below) available.
  • The desk is staffed.
  • There is not a hearing assistance system.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Dementia friendly signage is not provided.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • The lighting levels are varied.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 50m from the unit entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 84cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room (Consultation Room)

  • There is / are 12 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consultation Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

Related Access Guides