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Green Man

Phoenix Community Housing, 355 Bromley Road, London, SE6 2RP

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Access Guide

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Introduction

  • Comments View
    • The Green Man is a new community hub and the headquarters of Phoenix Community Housing.
    • At the time of our visit (November 2013) it was newly open and not all facilities - such as the credit union - were operational.
    • The space is intended to be flexible, and will include space for business pods for start-up enterprises and other rooms to hire.
    • The outside space is intended to be used for public events such as craft markets.
    • Meeting rooms will also be used as outreach bases for other advice services such as the Citizens' Advice Bureau.
    • The centre also operates an adjacent barn building which is available to hire for functions and clubs. Please see the separate guide for full details.
    • There is an email contact page on the centre website.

Opening Times (Reception and Public Services)

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • The building may be open outside of these times, including weekends for events and for the cafe. Please contact the centre for full details.

Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Bellingham.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Beckenham Hill.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
  • Comments View
    • There is unrestricted on-street parking in nearby roads.
    • There are plans to allow Blue Badge parking on the market place area next to the building, which was being used by contractors' vehicles when we visited. This may include installing automatic bollards. Please contact the centre for details.

Outside Access (Main Entrance)

  • This information is for the entrance located to the left side of the building.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 100cm (3ft) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are single width.
    • The door opening is 100cm (3ft) wide.
  • Comments View
    • The automatic sliding doors are operated by movement sensor.

Outside Access (Credit Union Entrance)

  • This information is for the entrance located at the front right of the building.
  • There is level access into the venue.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 85cm (2ft) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 88cm (2ft) wide.
  • Comments View
    • The credit union can also be entered directly from the main foyer of The Green Man building.

Reception

  • The reception desk is 25m (27yd 13in) from the the Main Entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Comments View
    • The reception desk is located to the rear of the large foyer area.
    • The reception desk shown is temporary furniture.
    • The picture right shows part of the seating area in the large foyer.
    • Informal meetings may take place in this area.
    • Private meeting rooms are available if required.

Reception (Credit Union)

  • The reception desk is 5m (5yd 18in) from the the Credit Union Entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Comments View
    • The credit union was due to open shortly after our visit in December 2013.
    • Please contact the centre for further details.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.
  • Comments View
    • The public facilities are located on the ground floor.
    • The picture left shows the route from the main entrance to the foyer.
    • The picture right shows one of the small private consultation rooms.

Other Floors (Staff Offices and Meeting Rooms)

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Comments View
    • The stairs are located within the staff area at the rear of the building.

Lift

  • There is a lift for public use.
  • The lift is located within the staff area at the rear of the building.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 35m (38yd 10in) from the Main Entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 90cm (2ft).
  • The dimensions of the lift are 100cm x 150cm (3ft x 4ft).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Eating and Drinking (Green Man Cafe)

  • The following information is for the cafe.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 10m (10yd 3ft) from the the Main Entrance.
  • The distance between the floor and the lowest table is 74cm (2ft).
  • The distance between the floor and the highest table is 74cm (2ft).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is light meals and snacks.
  • Opening Times View
    • Monday 08:00 - 16:00.
    • Tuesday 08:00 - 16:00.
    • Wednesday 08:00 - 16:00.
    • Thursday 08:00 - 16:00.
    • Friday 08:00 - 16:00.
    • Saturday Closed.
    • Sunday Closed.

Training Kitchen

  • The centre has a large training kitchen which is intended to provide professional catering training for local young people.
  • There are lower height workstations within the kitchen.
  • The facility has its own accessible toilet and locker room.
  • The entrance to the kitchen is from the main foyer.

Accessible Toilet (Foyer)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 28m (30yd 2ft) from the the Main Entrance.
    • The accessible toilet is located at the far side of the foyer area.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft).
    • The door is light.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 140cm x 230cm (4ft x 7ft).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (18in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3").
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3").
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5").
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments View
    • Baby change facilities are located within this accessible toilet.
    • The height of the baby change bench when extended is 88cm (2ft 10in).

Accessible Toilet (Staff)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 30m (32yd 2ft) from the the Main Entrance.
    • The accessible toilet is located within the staff area, 3m beyond reception.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft).
    • The door is light.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 240cm x 215cm (7ft x 7ft).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 160cm (5ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are mirrors in the accessible toilet.
    • The height of the toilet seat above floor level is 48cm (18in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3").
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3").
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5").
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is poor.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is poor.
    • Lighting levels are bright.

Accessible Shower (Staff)

  • Accessible shower facilities are available.
  • The showers are located within the accessible toilet.
  • The facilities available in the accessible shower are an adjustable shower head, handrails, and a flip down seat.
  • The height of the seat is 50cm (19in).
  • There is level access to the services from the shower facilities.

Standard Toilet(s) (Foyer)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.
  • Children are welcomed at the venue.
  • Comments View
    • There is play equipment in the foyer to keep children entertained whilst waiting.
    • Phoenix Community Housing staff are able to visit clients in their own homes.