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Ground Floor

Pendigo Way, Birmingham, B40 1PU

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Access Guide

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Getting Here

  • By Road View
    • Resorts World Birmingham is located within the NEC Complex to the east of Birmingham, just 5 minutes from the M42 Junction 6, and the A45. From the M42 and A45 please follow the signs towards the NEC.
    • There are 2 car parks available for Resorts World Birmingham: Multi-storey Car Park and Car Park South 2 Overflow Parking. The Multi-storey Car Park is located at the rear of Resorts World Birmingham. The entrance is located on South Car Park Road, off Pendigo Way. For directions to Resorts World Birmingham Multi-storey Car Park please use the postcode: B40 1NT.
  • By Bus View
  • By Train View

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include: large print on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grass areas surrounding the venue.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobility scooters and wheelchairs.
  • To obtain mobility aids please contact the guest services team.
  • All mobility aids are available at the guest services desk, located on the ground floor of the building.

Parking

Other Floors (Multi Storey Car Park to Shopping Ground Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the shops exit area.
    • The stairs are approximately 5m from the shops exit.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are Resorts World Birmingham Ground Floor (0), Car Park Level A, Car Park Level B and Car Park Level C.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift (Multi Storey Car Park to Shopping Ground Floor)

  • There is a lift for public use.
  • The lift is located in the shops exit area.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 3m (3yd 10in) from the shops exit.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Resorts World Birmingham Ground Floor (0), Car Park Level A, Car Park Level B and Car Park Level C.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 200cm x 140cm (6ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Outside Access (Ground Floor - Central Entrance)

  • Entrance View
    • This information is for the entrance located at the at centre of the building, opposite the Arena.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the opening is 117cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 101cm.
    • The height of the bollard(s) is 110cm.
    • The bollards do not contrast visually with the paving but have an identification band.

Outside Access (Ground Floor - Right Entrance)

  • Entrance View
    • This information is for the entrance located to the right as you face the building, opposite the overflow car park in Car Park South 2.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the opening is 116cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 114cm.
    • The height of the bollard(s) is 110cm.
    • The bollards do not contrast visually with the paving but have an identification band.
    • There is a ramp with a very easy incline.
  • Ramp/Slope View
    • The ramp/slope is located in front and just beyond the entrance.

Outside Access (Ground Floor - Left Entrance)

  • Entrance View
    • This information is for the entrance located to the left as you face the building, opposite the arena.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) automatically.
    • The width of the opening is 97cm.
    • The door(s) open(s) automatically.
    • The width of the opening is 115cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 114cm.
    • The height of the bollard(s) is 110cm.
    • The bollards do not contrast visually with the paving but have an identification band.

Getting Around

  • Access View
    • There is step-free access throughout the ground floor.
    • There is a slight slope, with no handrails, for access to the central ground floor area, from the Ground Floor - Left Entance.
  • Circulation View
    • The type of flooring in corridors/walkways is tiles.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is bench seating at regular intervals.
    • The lighting levels are moderate to good.
    • Access to other floors/levels is via escalator and lift.
    • There are tables located next to the Guest Services desk, the height of the from to the underside of the tables are 70cm.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the public areas of the building.

Reception (Guest Services Desk)

  • Reception View
    • The reception point is located at the centre of the ground floor.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is 96cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is a hearing assistance system at the reception point.
    • The type of system is a portable loop.
    • The hearing assistance system is not signed.
    • Staff are trained to use the hearing assistance system.
    • Music is played everywhere.
    • The type of flooring in the reception area is tiles.
  • Reception Seating Area View
    • There is sufficient space for a wheelchair user to use the seating area.
    • The location of the guest services desk is clearly marked on the site plans located throughout the building.

Accessible Toilet(s) (Ground FLoor)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the toilet block to the right of the guest services desk, next to Las Iguanas.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 84cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 240cm (4ft 11in x 7ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 97cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general domestic waste and female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 115cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 119cm (3ft 11in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are good.

Standard Toilet(s) (Ground Floor)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the toilet block to the right of the guest services desk, next to Las Iguanas.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There is a horizontal grab rail to the right of the seat.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Parent and Baby Room (Ground Floor)

  • There is a parent and baby room for public use.
  • The parent and baby room is located in the toilet block to the right of the guest services desk, next to Las Iguanas.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 89cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 76cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Escalator(s) (Main)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located in the atrium, at the centre of the building.
    • Signs indicating the location of the escalators are not available from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are LG, G, 1 and 2.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.
  • Comments View
    • The escalators are clearly visible from the main entrance on the lower ground floor only.
    • The location of the escalators is clearly marked on the site plans located throughout the building.

Lift (Main Lift)

  • There is a lift for public use.
  • The lift is located in the atrium, at the centre of the building.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG, G, 1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 141cm x 200cm (4ft 8in x 6ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • The location of the lift is clearly marked on the site plans located throughout the building.

Stairs (Hotel)

  • Stairs View
    • The stairs are located at the centre of the building.
    • The floors which are accessible by stairs are -1 (Hotel Car Parking), 0, 1, 2, 3(Hotel Guests Only, 4 (Hotel Guests Only, 5 (Sky Bar).
    • There are 15+ steps between floors.
    • The height of the steps are between the recommended 15cm and 18cm.
    • The depth of the steps are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the steps.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities/services are provided on landings.
    • The lighting levels at the steps are moderate to good.

Lift (Hotel)

  • There is a lift for public use.
  • The lift is located at the centre of the building.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -1 (Hotel Car Parking), 0, 1, 2, 3(Hotel Guests Only, 4 (Hotel Guests Only, 5 (Sky Bar).
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 210cm x 165cm (6ft 11in x 5ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Resorts World Birmingham