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Guernsey Airport

La Villiaze, Forest, Guernsey, GY8 0DS

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2021.
  • Stage 3 Travel Advice https://www.airport.gg/stage3covid19.
  • Passenger Pick-Up Advice https://www.airport.gg/covid19pickup.
  • Temporary changes to allow for the Testing Facility mean that some toilet facilities are unavailable. Staff are available to advise and direct all travellers.
  • Opening times are as normal.
  • Blue Badge bays and standard parking bays are in use as normal.
  • There is not a member of staff available at the entrance.
  • A member of staff is available at most departure desks.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • Hand sanitisers are available inside the venue.
  • Freestanding, hand held, and wall mounted hand sanitisers are available throughout the building.
  • There is a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • Part of the arrivals area, at the front of the Airport on the ground floor, is temporarily cordoned off as this is now part of the Covid Screening Area. Some of the services including Car Hire and Information Desk are hidden behind the Covid Screening Area and may be more difficult to find.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Stairs are in use as normal.
  • Lifts are in use as normal.
  • Toilets are available.
  • The Accessible Toilet (Main Concourse - Ground Floor - Arrivals Only) are temporarily in the Covid Screening Area and are more difficult to access.
  • On arrival to Guernsey Airport you must speak with the Covid team about your travel tracker. The Covid Team are waiting in the Baggage Reclaim Area. The Covid Team will check your travel tracker information and advise you what to do from there.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Travel Tracker

  • Everyone arriving into the Bailiwick from Monday 26 October 2020, including private vessels and aircraft, will need to register their journey on the Travel Tracker. The exemptions to this are those who have had a critical worker, medical or compassionate permit or business tunnel application approved.
  • Find out more information about the Travel Tracker, and to create your account, please go to https://covid19.gov.gg/guidance/travel/traveltracker.

Location

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 470cm x 380cm (15ft 5in x 12ft 6in).
    • The nearest Blue Badge bay is 60m (65yd 1ft) from the Departures Entrance.
    • The furthest Blue Badge bay is 100m (109yd 1ft) from the Departures Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located immediately outside the entrances.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.
  • Comments View
    • There is an overflow car park located to the left as you face the Terminal Building.
    • There is a Taxi Rank in front of the Terminal Building.
    • There are Bus Stops in front of the Terminal Building.

Outside Access (Departures Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 174cm (5ft 9in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 174cm (5ft 9in).

Outside Access (Arrivals Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 174cm (5ft 9in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 174cm (5ft 9in).

Main Concourse

  • There is step free access throughout the Main Concourse.
  • The check in desks are located ahead as you enter.
  • The desks are a medium height.
  • There is no lowered section.
  • A member of staff can provide assistance with baggage.
  • At the centre of the Main Concourse there is dedicated seating for passengers who require assistance.
  • There is fixed seating throughout the Main Concourse, there is some seating with arm rests available.
  • Seating is on the ground and first floor.
  • In the Arrivals area of the Main Concourse there are 2 Car Hire desks.
  • The desk are medium height and have a lowered section.

Reception (Information Desk)

  • The desk/counter is 11m (12yd 1in) from the Arrivals Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.

Accessible Toilet (Main Concourse - Ground Floor - Arrivals Only. Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located at the rear of the Concourse.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 256cm x 143cm (8ft 5in x 4ft 8in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are waste paper pedal bin disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the ground floor Accessible Toilet.
    • The height of the baby change table once extended is 94cm (3ft 1in).
  • Comments View
    • There are additional baby changing facilities on the first floor and in the departure lounge.
    • This toilet is only accessed by passengers arriving.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located in the centre of the concourse.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 27m (29yd 1ft) from the Departures Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 158cm x 138cm (5ft 2in x 4ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Restaurant Bar Internal (Bailiwick Bar and Kitchen - Main Concourse First Floor)

  • The following information is for the café.
  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks cannot be brought to the table.
  • There is a lowered section at the service counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 15m (16yd 1ft) from the lift.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 103cm (3ft 5in).
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks.
  • Comments View
    • Bailiwick Bar and Kitchen is located on the first floor of the Main Concourse.

Eating and Drinking (First Floor Bailiwick Bar and Kitchen)

  • The following information is for the restaurant/bar.
  • The restaurant is located on the first floor, ahead as you exit the lift.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 15m (16yd 1ft) from the lift.
  • The distance between the floor and the lowest table is 48cm (1ft 7in).
  • The distance between the floor and the highest table is 110cm (3ft 7in).
  • The standard height for tables is 73cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet (Main Concourse - First Floor. Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
    • This accessible toilet is located on the first floor, to the left as you exit the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 200cm x 150cm (6ft 7in x 4ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 120cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Security

  • Security is located to the right of the Check In Desks.
  • There is a security desk ahead as you enter, which is high.
  • There is no lowered section.
  • Boarding Passes are checked at the desk.
  • A member of staff can provide assistance.
  • Wheelchair users go through the opening to the left of the security barriers, the opening is 75cm wide.
  • A member of the Security Team will do a security check after the barrier, if required.

Departure Lounge

  • There is step free access throughout the Departure Lounge.
  • There is fixed seating throughout the Departure Lounge.
  • Some of the seating has armrests.
  • There are designated spaces for passengers who require assistance throughout the Departure Lounge.
  • There is a duty free shop located to the left after you enter the Departure Lounge.
  • There is a Café located to the right after you enter the Departure Lounge.
  • There are 5 departure gates located at the rear of the Departure Lounge.
  • There is step free access to the gates.
  • There is a high level desk located next to each desk, a member of staff can come around to a passenger to check passports and boarding passes.

Eating and Drinking (Bailiwick Bar and Kitchen - Departure Lounge)

  • The following information is for the restaurant.
  • The restaurant is located on the ground floor, in the departures lounge, at the far right.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the Entrance.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • The distance between the floor and the highest table is 105cm (3ft 5in).
  • The standard height for tables is 71cm.
  • There is not ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Departure Lounge, Special Assistance Area

  • The Special Assistance Area is located at the very left of the Departure Lounge.
  • There is step free access throughout.
  • The entrance to the Special Assistance Area is 115cm wide.
  • There are no doors.
  • There is bench seating in the Special Assistance Area.
  • The bench seating is fixed.
  • The bench seating has armrests.
  • There are 2 priority seats.
  • There is plenty of space for a wheelchair user to manoeuvre.
  • There is a space for a wheelchair.
  • There is a water bottle refill unit, the top control is 110cm high.

Accessible Toilet (Departure Lounge. Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 30m (32yd 2ft) from the Security Check-in Area.
    • This accessible toilet is located in the Departure Lounge, at the rear left.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 200cm x 138cm (6ft 7in x 4ft 6in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 76cm.
    • The shelf is located where it is reachable.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 106cm (3ft 6in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the Accessible Toilet cubicle.
    • The height of the baby change table once extended is 93cm (3ft 1in).

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.

Arrivals - Baggage Reclaim

  • After passengers arrive at Guernsey Airport they are directed to a covered walkway leading to the Baggage Reclain.
  • There are two sets of 100cm wide automatic doors leading into Baggage Reclaim.
  • There is step free access throughout Baggage Reclaim.
  • There are 2 baggage belts, both are located to the left after you enter Baggage Reclaim.
  • There are accessible and standard toilets located to the right after you enter Baggage Reclaim.

Accessible Toilet (Arrivals - Baggage Reclaim. Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the arrivals entrance.
    • This accessible toilet is located to the right after you enter the baggage reclaim area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 168cm x 200cm (5ft 6in x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.