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Gunwharf Quays - Main Car Park

Portsmouth, PO1 3TZ

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooter.
  • To obtain mobility aids please contact 023 9283 6773 for more information.
  • The shop mobility scheme is run from the Car Park Office. There are electric scooters, powered wheelchairs and manual wheelchairs available to use. The mobility scheme is limited to use solely within Gunwharf Quays. You will be required to show a form of identification with your address on it when you hire the equipment.
  • The Guest Services team have attended Dementia and Autism Awareness training and work alongside Toucan Diversity Training.

Multi-Storey Car Park (Gunwharf Quays)

  • The shopping centre does have its own parking facilities.
  • The car park is located off Park Road.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 220cm (7ft 3in).
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • On Level UB (Upper Basement).
  • There is a total of 1526 parking bays in the car park of which 35 are designated for the use of Blue Badge holders.
  • There are parking charges for the car park.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located next to the steps and escalators on both levels.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • There is a/are clearly marked drop-off point(s).
  • The drop-off points(s) is/are located Drop-off points are located on Level UB, next to Shopmobility and outside the M&S Outlet.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
  • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

Multi-Storey Designated Parking Level (Blue Badge Bays - Level UB)

  • There is/are 35 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 480cm (12ft 2in x 15ft 9in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Clearly marked/signposted parent and child parking bays are not available on this level.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the Blue Badge parking bays on this level.
  • There is not a payment machine at a convenient height for wheelchair users.
  • The pedestrian exit on this level gives access to lifts, escalators and stairs to the shopping outlet.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is concrete.
  • The nearest designated Blue Badge parking bay is approximately 12m from the Central Square Car Park lift.
  • Digital wayfinders are not available.

Other Floors (Car Park - Central Square - The Avenues)

  • Stairs can be used to access other floors.
  • The stairs are located in the centre of the Central Square car park.
  • The floors which are accessible by stairs are LB, UB, G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located next to the steps.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are LB, UB and G.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • There is a bollard at the foot and head of the escalator(s).
  • The lighting levels at the escalator(s) are good.

Lift (Car Park - Central Square - The Avenues)

  • There is a lift for public use.
  • The lift is located in the centre of car park and in Central Square.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, UB and LB.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 180cm x 170cm (5ft 11in x 5ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • The lift doors contrast visually with the walls on some floors.

Lift (Car Park - Central Square East - The Avenues)

  • There is a lift for public use.
  • The lift is located on the outside wall of the car park, Between GAP on ground level.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LB, UB, G and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 180cm x 170cm (5ft 11in x 5ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Other Floors (Car Park - The Waterfront)

  • Stairs View
    • The stairs are for public use.
    • The stairs are located at the rear of the car park on level UB.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are UB, G, 1 and 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are varied.

Lift (Car Park - The Waterfront)

  • There is a lift for public use.
  • The lift is located at the rear of the car park on level UB.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are UB (Car Park) - G (Shops and Restaurants) - 1 (Tiger Tiger) - 2 (24/7 Club).
  • There are manual, heavy, single doors to access the lift lobby on all floors.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The internal controls for the lift are within 112cm - 127cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are low to moderate.

Drop-off Point

  • There is a 15 minute drop-off point located at the side of Marks and Spencer.
  • There is a dropped kerb on route to the venue from the drop-off point.

Related Access Guides (Gunwharf Quays)