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Gunwharf Quays - Plaza

Portsmouth, PO1 3TZ

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooter.
  • To obtain mobility aids please contact 023 9283 6773 for more information.
  • The shop mobility scheme is run from the Car Park Office. There are electric scooters, powered wheelchairs and manual wheelchairs available to use. The mobility scheme is limited to use solely within Gunwharf Quays. You will be required to show a form of identification with your address on it when you hire the equipment.
  • The Guest Services team have attended Dementia and Autism Awareness training and work alongside Toucan Diversity Training.

Related Access Guides (Gunwharf Quays Parking)

Other Floors (Car Park - The Waterfront)

  • Stairs View
    • The stairs are for public use.
    • The stairs are located at the rear of the car park on level UB.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are UB, G, 1 and 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are varied.

Lift (Car Park - The Waterfront)

  • There is a lift for public use.
  • The lift is located at the rear of the car park on level UB.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are UB (Car Park) - G (Shops and Restaurants) - 1 (Tiger Tiger) - 2 (24/7 Club).
  • There are manual, heavy, single doors to access the lift lobby on all floors.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The internal controls for the lift are within 112cm - 127cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are low to moderate.

Outside Access (Vernon Gate)

  • This information is for the entrance located on the junction of Park Road and St George's Road.
  • This entrance gives access to The Plaza - Gunwharf Quays.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 390cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 110cm.
  • The bollards do not have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.
  • There is a slope with a very easy incline.

Access to the Plaza from The Avenues - City Quay Square

  • Access to the Plaza from The Avenues - City Quay Square is via a very slight slope.
  • The surface of the walkway is a combination of block paving and paving slabs.
  • The width between the bollards is 150cm+.

Access to the Plaza from The Waterfront

  • Access to the Plaza from The Waterfront is via a very slight slope.
  • The surface of the walkway is a combination of block paving and paving slabs.

Plaza - Children's Play Area

  • The Gunwharf Quays play area is designed for children aged 3 - 12 years old and is located by Vernon Gate.
  • Access into the play area is via a 135cm wide opening.
  • The surface of the play area is rubber mulch.
  • The play area includes a central play tower - a multilevel, multi-activity play structure allowing children to choose between a traditional slide down or, alternatively, the great bannister bars. It is designed also for children with walkers or wheelchairs using the stairway.
  • In addition, the play area includes a traversing wall, a butterfly seesaw which can allow up to 4 children to play at the same time, a music pipes play panel and a concave mirror panel, a beehive finger maze and lots of sensory planting.
  • There is bench seating near the access point.

Accessible Toilet(s) (The Plaza - Children's Play Area)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located to the right as you enter the Gunwharf Quays - Vernon Gate entrance, next to the Children's Play Area.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is not a lateral transfer space.
  • The transfer space is obstructed by the sink.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail, however it is not on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is not a mirror.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 87cm (2ft 10in).

Plaza Toilet Facilities

Shopping Centre External Area(s) (The Plaza)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • This external area is not covered.
  • The type of flooring in this area is stone.
  • The following types of seating can be found in this area; wooden benches and stone seating.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is step free access in this area.
  • The main walkways of the Plaza are mainly level with some very slight slopes in places.
    There are four pedestrian bridges joining both sides of the Plaza.
    One of the bridges is also used by vehicles and caution should be taken when crossing.

Related Access Guides (Gunwharf Quays)